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Charlie Swain Plumbing

4.8(
198
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

2014 and 2015 Angie's list Super Service Award Winner. Family owned and operated, Charlie Swain Plumbing is a full service Plumbing contractor with 2 offices to serve you. Our area of coverage is from Jupiter to Miami and all points in between. We value the finest technical expertise, provide the utmost in personal service, and embrace a commitment to consistently raising the bar in our industry to the benefit of each and every Charlie Swain Plumbing customer.

Business highlights

Emergency services offered
53 years of experience

Services we offer

BACKFLOWS AND MORE., FAUCETS, GARBAGE DISPOSALS, ICE MAKER LINES, JETTING, PLUMBING, REPAIRING AND REPLACING COMMERCIAL AND RESIDENTIAL WATER HEATERS, SERVICES INCLUDE: CLEARING STOPPAGES AND GREASE LINES, SINKS, TOILETS, URINAL, VIDEO TAPE SEWER LINES

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8198 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
2%
2
2%
1
3%
Write a review
Showing 1-25 of 198 reviews
Mi R.
Jan 2024
1.0
$700
Installed water heater in my home in March 2017. I only found out yesterday from another plumber (1/29/2024) that Charlie Swain should have told me about my city's requirement for a permit.
Ian M.
Dec 2021
1.0
$317
I was informed that despite my previous business (and leaving 5 stars reviews) a plumber would not be able to visit my house for three weeks for this simple task...unless I paid for after-hours. I was willing to do this, it was $144/hr, and $72 per half hour after that. He showed up that evening and did the work, and it took about 30 minutes. He was perfectly nice, and did the work properly. I was aware I would be paying for the whole hour, no problem. I go to sign the bill, and it's for two hours, and a total of $317. Why does it say two hours I asked? Oh, travel time. I was never informed of travel time, and I have no way to verify the time spent traveling either. As a cherry on top, a $7 fuel charge, which was never mentioned in advance either. I don't appreciate being ripped off, and I would have called around if I had known they were going to scam me.
Joe K.
Jun 2020
5.0
Yes, I recommend this pro
Chris got things done quickly and at a good price. Thanks.
Daniel F.
May 2020
1.0
spoke to answering service on Saturday. and they recommended to call back on Tuesday when office opened. answering service and lowes said they service Miami/Coconut Grove. Office informed me today when i called back (they did not) that they dont service Coconut Grove. Lowes and answering service thinks they do.
Jesus C.
Jan 2020
5.0
Yes, I recommend this pro
$60
Quick and professional. Nice job!
Response from Charlie Swain Plumbing

"Thank you so much for your review. We appreciate your business and your time. We look forward to hearing from you again if you have the need for plumbing or gas service."

Linda J.
Dec 2019
5.0
Yes, I recommend this pro
$106
Sam came and fixed the leak. It still leaked. It was Thanksgiving, so I emailed the company and let them know to call me. Next morning Sam was here with new pipe. Needless to say we were really impressed with the service we received. We will definitely use them again! Thank you
Response from Charlie Swain Plumbing

"Thank you so very much for taking the time to review Charlie Swain Plumbing. So pleased to hear everything worked out and that you would call us again. We think Sam is terriffic and look forward to hearing from you the next time there is a plumbing issue."

Richard W.
Nov 2019
5.0
Yes, I recommend this pro
$114
Sam came over right on time and repaired the pipe quickly and in a very professional manner. We will definitely use Swain again in the future.
Response from Charlie Swain Plumbing

"Thank you so much for your review. We are always appreciative of our customers time in doing so. Unfortunately plumbing issues arise and we look forward to working for you in the future."

Tim A.
Jun 2019
5.0
Yes, I recommend this pro
$937
Great experience. Prompt and professional service.
Response from Charlie Swain Plumbing

"Thank you for taking time to review Charlie Swain Plumbing. We appreciate the opportunity to work for you and if the need arises we look forward to working for you again with any plumbing or gas needs you may have."

George L.
Apr 2019
1.0
Did a search on Angies List for tankless gas water heater installation. They were rated well so I requested information and a quote. 4 days later have received, neither a phone call, email, or text. If they are too busy, cannot do the work, or for any other reason, they should have the consideration to reply to an Angie's List customer. I pay for Angie's list and expect more from their list of businesses.
Response from Charlie Swain Plumbing

"We are so sorry that you did not get the original message when the office staff called you, but we were glad that when Rob was able to reach you he could provide you with a quote. Thank you for contacting Charlie Swain Plumbing. It was a pleasure to work with you."

Richard B.
Sep 2018
5.0
Yes, I recommend this pro
$85
Great. Dan fixed both problems though I told him if the second one was intractable he could skip it. He kept at it until fixed. The price was quite reasonable. I highly recommend this plumbing service.
Response from Charlie Swain Plumbing

"So pleased to here that Dan was able to get the job done and all worked out. We appreciate your review and look forward to servicing you again if the need arises. Thank you!"

Rita T. R.
Aug 2018
5.0
Yes, I recommend this pro
$1,000
Mr. Bebe the Service Manager came out on time, 08/21/18 9 AM, reviewed the work. Mr. Bebe was very knowledgeable and advised that one fixture had to be changed out, the other could be repaired, and cost for replacing the Water Heater. Very Professional and his price was competitive. No decision as yet.
Response from Charlie Swain Plumbing

"Thank you for taking the time to write a review. We appreciate the opportunity to bid your work and hope when the time comes you will give us a call."

Dennis D.
Jul 2018
5.0
Yes, I recommend this pro
$225
We had another excellent customer experience with Charlie Swain Plumbing this past weekend. We awoke on Saturday to water leaking from underneath our guest bathroom toilet. I called the 24 hour number for Charlie Swain Plumbing for service. A very polite, professional and extremely capable plumber name Sam arrived a short time later, quickly diagnosed the source of the leak (which required removing and replacing the toilet), and resolved the problem in about an hour. Doing so promptly prevented damage to the tile floor or sub flooring. Well done.
Response from Charlie Swain Plumbing

"There are so many plumbing companies out there and we are grateful you chose Charlie Swain Plumbing to make your repair. We appreciate your business and look forward to hearing from you again if the need arises."

Dennis D.
Jun 2018
5.0
Yes, I recommend this pro
$260
The best experience I have ever had with a plumbing contractor. Our garbage disposal began leaking and I researched plumbing contractors on Angie's List and called Charlie Swain Plumbing after reading the excellent reviews they had received. The person who answered the phone was super helpful and said they could have a plumber here the same afternoon with a replacement garbage disposal and would install unit with labor for a fixed price. Mike showed up within an hour and we had a functioning new garbage disposal less than an hour after he arrived..Charlie Swain Plumbing is our go to plumbing contractor from today forward. Well done and thank you.
Paul K.
Jun 2018
2.0
$1,725
Work was done fine. Issue was price and additional charges. I was originally quoted a price which seemed a bit high; I asked if it was time and materials and they said yes so I said go ahead. They started that afternoon. They called me the next morning (9:58 AM) and said there was going to be an additional cost. They said the plumber would be there until that afternoon. I'm thinking, OK extra time, extra cost. I got to the work site about 15 later and it turns out everything was already done. The plumber was waiting for help to load the old heater into his truck (I helped him with that). They completely lied about the time and hours spent. When I called the office to pay the bill I said they spent a lot less time than they thought. They said, no we have at least 10 hours into the job, which again was a complete lie (I have cameras onsite). I paid the bill the day after the job was done. It took me three weeks of begging to get an invoice; I sent them a note over a week ago stating my displeasure and have not heard a peep back. I have three businesses and use a lot tradespeople. I always use licensed professionals. I understand why they charge $100 plus per hour; they are trained, insured, etc...They have to carry around a lot of expensive tools and supplies and it can be hard work. That is what is so disappointing about this experience. I was completely conned and ripped off by a seemingly reputable plumber. .
MICHAEL W.
May 2018
5.0
Yes, I recommend this pro
$775
Swain Plumbing did an excellent job installing our water heater. They accomodated our need to remove the old water heater on one day, and then return a week later after some mold remediation work had been completed - all without an additional charge. In addition, their price was excellent, significantly less than other estimates we had received. I would gladly use them again and recommend them to others without reservation.
Response from Charlie Swain Plumbing

"Always pleased to hear that our customers are satisfied and that all went smoothly. Please call if you have any plumbing issues in the future. We appreciate your time in reviewing Charlie Swain Plumbing as well as your business. Thank you so much!"

Larry T.
Apr 2018
5.0
Yes, I recommend this pro
$217
Michael arrived on time, reviewed scope of work, recommended simpler approach, and resolved a long standing drainage issue not in the original work request. From a customer service to repair service these guys were great! These people are as advertised. Our first time using them but will definitely use them again. Thank you Michael.
Response from Charlie Swain Plumbing

"So glad to hear when we have another satisfied customer! We appreciate your business as well as your feedback and we look forward to working with you again in the future. Thanks so much"

Ian M.
Apr 2018
5.0
Yes, I recommend this pro
$120
My hose faucet was leaky and old. It was replaced with a new one, and works perfectly.
Response from Charlie Swain Plumbing

"Thank you for taking the time to review Charlie Swain plumbing and allowing us the opportunity to work in your home. We hope you have no further plumbing issues, but when you do please do not hesitate to give us a call. Thanks again"

Harvey R.
Apr 2018
3.0
$192
The faucet was a Moen and plumber spent 10 minutes and said he did not have the part with him. I had to get it from Moen. Plumber didn’t charge me but said he would add his time that day to the time when he repaired the hose. When the hose was here, the plumber spent 10 minutes installing the hose and another 10 fixing a faucet stopper. I was charged $192 less a $15 angieslist discount for the total 30 minutes to do the work. I was charged for 2 hours because the plumber didn’t carry the needed part when he was here the first time. I believe this to be unfair and just another way that plumbers take advantage of customers.
Response from Charlie Swain Plumbing

"We are sorry you feel disappointed with the cost of our service. In our 45 years of business we have stayed reasonably priced and feel we are very competitive in the plumbing market. We let our customers know there is a one hour minimum service charge for each service call to the home. Our goal is to provide the best possible customer service and after the plumber found out what the issue was with your faucet he was able to advise you to order the parts from Moen with no cost as they warranty the material. The second call was for when he returned to install those parts. We regret you will not call us again, but if you change your mind we would welcome the opportunity. Thank you"

Brian B.
Mar 2018
5.0
Yes, I recommend this pro
I called several companies and CS was the most responsive and professional. They engaged with TECO gas to complete our registration in their water heater upgrade program. They were able to arrange for same day delivery of a non-standard size and then arrived at our home for installation the next day as scheduled. The installer (Sam) was skilled at his work and completed the installation in a couple of hours, which included replacement of a defective water feed valve.
Response from Charlie Swain Plumbing

"Thank you for letting us know how we are doing. We really appreciate the feedback and your time in writing it. We are always striving for 100% customer satisfaction and happy to have achieved that on your job. Please do not hesitate to call us again for any gas or plumbing needs you may have in the future."

Marianne E.
Feb 2018
5.0
Yes, I recommend this pro
Came out quickly and installed new water heater. No problems and completed job as promised.
Elizabeth H.
Feb 2018
5.0
Yes, I recommend this pro
They are my favorite plumber! They installed my hot water tank and did an excellent job.
Response from Charlie Swain Plumbing

"Thank you so much for your review. It was a real pleasure working on this heater project with you. We appreciate your business and hopefully you have no future plumbing issues, but if you do, we look forward to working for you again."

LYNDA S.
Jan 2018
5.0
Yes, I recommend this pro
$99
We were able to schedule the work quickly, and the tech was knowledgeable, efficient, and did a beautiful job, even running the replacement section under the buried rebar. And the price was very reasonable! Charlie Swain Plumbing will be our go-to plumbers going forward. Thank you!
Response from Charlie Swain Plumbing

"Great to hear that all was well and you are pleased. We do our best to satisfy our customers. We appreciate the review and your business. Please do not hesitate to call us if you have any plumbing issues or projects in the future. Thank you so much."

Marty C.
Jan 2018
5.0
Yes, I recommend this pro
$850
Very good. Neat and efficient.
Response from Charlie Swain Plumbing

"Thank you for calling Charlie Swain Plumbing to install the heater. We appreciate your business and the time you took to review our company. If you have any plumbing issues or upcoming plumbing projects please give us a call. Thanks again!"

KC P.
Jan 2018
5.0
Yes, I recommend this pro
My 87 year old Mom had a sprinkler valve break on a Sunday morning. Water gushing out like an open fire hydrant! I called Charlie Swain's service and while I prayed the message would get through that she needed help, Sam, showed up to my Mom's house within an hour of my call. I was amazed and so grateful as I had called a few other numbers that advertised 24/7 service with zero response. He was so nice to my Mom and even went to Home Depot to get a part that was needed to fix it. This company and it's employees are terrific. I won't use anyone else! Thanks so much to them!!
KC P.
Jan 2018
5.0
Yes, I recommend this pro
$600
We have called on this company numerous times for different things and have had a wonderful experience every time! Ryan, who came out went above and beyond the call of duty. Found the leak under the dining room floor - spent hours and hours fixing the main leak...then checked further and found a few more tiny leaks that would have eventually caused more trouble. Thank god for him doing that. Another plumber would have fixed the main leak and closed it up - But he was so diligent and intent on getting it all....Am so so grateful and could NOT recommend them any more highly. It's unusual to find a company that still cares and is responsible, unfailingly polite and there for you!
Response from Charlie Swain Plumbing

"Thank you so much for taking the time to review Charlie Swain Plumbing. We appreciate your time as well as your business. We really do hope you won't need to call us, but are glad to know you will call if you have any plumbing issues. Thank you so much and we wish you all the best in the New Year!"

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Showing 1-25 of 198

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Charlie Swain Plumbing is currently rated 4.8 overall out of 5.
Charlie Swain Plumbing accepts the following forms of payment: CreditCard
Yes, Charlie Swain Plumbing offers free project estimates.
No, Charlie Swain Plumbing does not offer eco-friendly accreditations.
No, Charlie Swain Plumbing does not offer a senior discount.
Yes, Charlie Swain Plumbing offers emergency services.
No, Charlie Swain Plumbing does not offer warranties.

Contact Information

1100 BARNETT DR., SUITE 6, Lake Worth, FL 33461

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