Amenities
Warranties
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Filter reviews by service
It is my wife's third car with them and we have bought five with them over the years. The price of her service is covered because her car is under warranty. My wife had an accident and they did the repairs for less than an independent repair shop. They used factory-authorized parts, not generic parts, and did a very good job. The service is good and they do the work in a timely manner. They serve bagels and cream cheese also.
While our 2006 Toyota Scion,
purchased new from this dealer, still is
going strong, we are unlikely to patronize this dealership again. The latest reason:
We were totally scammed with a promise of ?free tires for life? as long as we
keep up routine servicing with this dealer. Although we garage our car and drive it very
little?it only has 57,000 miles after all these years, we serviced it religiously
every 5,000 miles since buying this car and have been very careful to keep the wheels aligned and tires rotated. O.K. the
dealer replaced 2 of our four worn-out tires some time ago and told us to return
when the tires are worn down to their standard--below 3/8th of one inch. All
are. However today, despite the fact that the two rear tires were completely
bald, the service rep totally changed this story. We don?t qualify for new
tires, we were told, because we failed to bring the car in for servicing every
six months. We had chosen the 5,000 mile option instead of the time option
because we drive the car so little. The rep also claimed that a wear pattern
indicated that the tires were low on air. We put air in the tires about 6
months ago. At our last servicing, we specifically asked to have the tires
rotated and checked. Never was a problem cited concerning maintenance of the
tires. Today, the rep offered to do us a big favor and give us 2 free tires if
we paid about $225 for the two other tires?only some $75 less than the cost of four
significantly higher quality tires at Costco.
I talked to 3 or 4 other dealer's prior to calling Earl Stewart. What a difference it was dealing with James Owens- NEVER have I been so pleased with a car buying experience.
This dealership not only talks the talk but the DO indeed walk the walk!
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