Vann Carpet One Floor & Home

Since we did not know the color of carpet when the estimate was drawn up, one was picked to complete the estimate. We did pick another color weeks before the installation but this didn't get passed on to the installation order and they brought out the wrong color carpet. When the carpet was being installed, we noted the incorrect color of the carpet and the work stopped, leaving a piece of carpet up in the doorway to the room that my wife tripped over and put a hairline crack in her knee. It was still up two days later until I called the Installation Manager and he came out to the home and had the installers tack the carpet down (they were installing the vinyl plank). After another week the correct color arrived and it did get installed. That's when I noticed a hole in the wall. When I asked the installers about it they admitted that they made the hole (about 4" - 5" in diameter) in the wall when installing the incorrect color carpet and that they had brought with them a patch kit. The hole did get patched after the correct color carpet was installed. The installation of the vinyl plank went as good as can be expected. There was a lot of dust during the project, more than I thought there would be. However, there was some subflooring that needed to be replaced and between the sawing and removal of the subflooring and the sanding required to make everything even for the planks, well, we just weren't expecting those repairs and much of the dust I attribute to that. In the kitchen, quarter-round was installed around the edges of the floors but none of the trim underneath was removed. I was told that it would cost $1.25 per linear foot to do that. I would have thought that this would have been part of the installation process but I guess since it wasn't on the installation order it wasn't done. That left a noticeable gap at the top of the quarter-round. I was able to negotiate filling that gap with Silicone sealant as we just wanted the job to be completed and them out. It was no charge for that. All in all, the correct carpet and vinyl planking look really good. They did a good job installing the carpet and vinyl plank, just the details needs some improvement.