The Move Connection LLC

All was going pretty well till they realized they needed another truck. The problem was we needed to be at our closing on the sale of our home, so this made us late. Because of being late we had to spend the night in a hotel & wait til the next day to get the check from the sale of our home. We had animals, not dogs but cats to worry about which made it even more difficult. They also bent a bicycle up. The stem that is connected to the handlebars was all out of alignment. I could straighten it out close to normal. But the worst was the fork. It could not be repaired. I'm not sure how they packed it to do that damage. I ended up having to trash the bike.

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unknown

They were on time. They packed a few desk drawers. They used what I think they referred to as paper pads on my furniture. All went well. It went very quickly.

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lMother was in the emer room in Columbus, Ga Friday after falling for the 6th time in 4 months , this date is  1-24-2014. I live in Fl.  I called John at the Move Connection in Lake City Fl. Monday which is now 1-27-2014 he arranged for her to be moved on Thurs 1-30-2014 to Daytona Bch Fl to be near her sister, what an amazing experience to have such a company you can call on anytime . Mother  had been in her house for 62 years so you can imagine the amount of furniture,which included German Krystal , German  Hummel collection , oil paintings and clocks from the Black Forrest in Germany. It took a complete 53' truck plus 2 cars for the move . Not one piece of furniture was damaged or broken. This was all packed by the movers because neither my mother or myself could pack. I wanted to also say that I was furnished his name from a friend that had used this company, and I have since referred them to another friend that used them. Word of mouth is the  best advertisement..Wanted to post a + for this company.Hats off to this company.Thank you for making my mother happy and me. Joyce M.

Everything was great. Very punctual and polite crew. Worked very hard until the job was done. No problems to report.

HORRIBLY! I would NEVER use this compnay again!

They damaged most of our furnishing and ripped us off. They stored our furniture in extreme heat and wet conditions for over 6 months and later claimed there was no such damage even when the photos and two inspectors confirmed it. When we called the parent company, Steven's Van Lines, they never answered or returned our calls. Their tactic was to string this out for months in hopes we would walk away. Then they offered us less than $2,000 and later when we refused it said they were told by the inspector the damage wouldn't cost that much to repair and refused to pay us even that amount. This bully tactic pressed us to hire an attorney to resolve the issues which of course cost us almost as much as the damages did. We did it because it was the right thing to do and someone needed to stand up to such dishonest practices. The broke a marble table and glued it together thinking we might miss it long enough to cloud the issue. They broke an antiques desk and chest and ruined our dining room set. They banged every stick of furniture around causing scratches dings and gouges to the items and our walls. They ruined two leather chairs and crushed my sewing cabinet. They damaged over $50 grand worth of furnishings and it took 6 months to get $5,000 out of them! It appears John McFeeley used GOD to get us to trust him when he saw a picture of Jesus on our wall. Then he padded the packing list without explaining what he was doing. He wrote down with dozens of codes that indicate damage where none existed so that if we filed a claim he could say the damage was pre-existing! The funny thing is he claimed a microwave was damaged yet we didn’t move a microwave. That is exactly what happened too. John McFeeley sent his own adjuster out first to estimate the damage yet we never heard back from him and then Steven's sent another agent and claimed they knew nothing about the first one. I guess John didn't like the estimate the first one gave and decided to turn the claim over to corporate. Corporate wrote in one of the back and forth memos that I couldn't submit a claim on damage I didn't point out to the movers at the time of delivery! On delivery day the movers had a different story; they said I had 90 days to submit the list of damages and they photographed some of it before they left. The bottom line is we were given the run around from July 7th through December and treated rudely until a lawyer got involved. I have moved 8 times in 20 years and this is the first time I have had a horrible experience with the moving company. I used United Van Lines in all my other moves and every time they dealt with me honesty, and promptly. I believe The Move Connection set out to defraud us from the start. I will avoid doing business with this company and all the company alias’s they go by and any other moving companies affiliated with them. ( Move Connection, The Move connection, Diversified Storage Inc. and Steven’s Worldwide Van Lines ) John McFeeley and Steven’s Van Lines is the worst moving company I’ve ever had the displeasure of dealing with. And, as John has said to us on several occasions... "God Bless!"