Cook's Heat & Air
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 10% | ||
| 5% | ||
| 25% |
"Thank you for your review! We are glad to hear that Matt was able to arrive quickly and get you cooling again!"
"Thank you for your review! We are glad that Matt was able to take care of your HVAC needs. Please let us know if there is anything else we can help you with in the future!"
"Thank you for your review! We appreciate your business and recommendation!"
"Thank you for your review! We appreciate your business!"
"Hello Ms. [Member Name Removed] - We are so sorry for the lack of reply to this post. Something happened with our Angie's List account and we were unable to see several reviews so they did not get addressed in a timely manner. However, I was able to look at your account and cannot see where any calls have been made to our company since May of 2016. I see where we sent a technician out to your home because your AC unit wasn't cooling properly. We were able to fix a leak in the system and from what I can see in our notes, everything was working as it should be at that time. We would love a chance to redeem ourselves. Would you possibly let us come service your unit again? We could do a tune up (free of charge) to make sure everything is working properly, and insure you are ready for the summer temperatures. Please feel free to call our office at (386)752-8558 between 8AM - 5PM and we could get you in the schedule!"
"We apologize for whatever may have caused you to feel this way. Our records show that we installed a new unit for you on 4/23/2007. It looks like we had to make a couple minor adjustments to the unit after it was installed but have not been to the your home since 6/10/2007. To the best of our knowledge you have not called in with any complaints. We would be happy to address any issues that the you may have with your system if you would like to contact us to set up a time that is convenient for you."
We weren't saved until two weeks later after another Local AC Company was obtained to do the Work.
I wasn't particular happy with the way that they handled financing. And they didn't give me exactly what I had ordered because we had discused getting a 15.4 SER which is an Energy Star rating 5 ton and they brought me out a 14 because it was bigger displacement. So I ended up with a 5 1/2 ton 14 SER as opposed to a 5 ton 15 SER. So, contractually they didn't meet their end of the bargain because that is not what I ordered although they did get a piece of equipment that was comparable and the energy usage is probably going to be negligible.
Their showing up on time and scheduling stuff in to get stuff installed was good. They had good contact and representation for calling you back and getting everything scheduled and being able to get a hold of someone and being able to talk to a person to install it and hear your needs and what is best for you. That end was really good. Some of the installation crew was not so good. Like I said, some of the guys didn't show up with everything that they needed to finish the job so they just went ahead and finished it with what they had and it was piece meal and not functunal. They called and followed up but the only time they followed up was when it was time for a 6 month checkup so they were just trying to drum up business.
I would say that if you have money to throw at it and you want the problem solved right now, then go with them. If you have the time, you are better off going with a smaller contractor. It depends on your needs and your financial situation.-
"(removed member name), We apologize that you were unable to get in contact with us. That is definitely not what we like to hear. Our customers new and existing are very important to us. This issue has been addressed with our customer service staff. If in the future you would like to give us a chance to redeem ourselves we're confident that we can give you the customer service that you expect and deserve. We have consistently been working on improving every aspect of the way we do business and hope that in the future we can earn your business."
Serviceman offered to wear booties into my mobile home - I got a kick out of that!
When I asked him about searching for the recurring leak, he claimed that it would cost another $100 just to get his sniffer out of his truck!
I later called another company which made the repair(guaranteed it) and charged MUCH less!
"I apologize for the delay in replying to this email. We had some issues with our Angie's List account, but it has since been resolved. Cook's has never promoted being the least expensive, but we believe in quality products as well as insuring good follow up with service! We also offer some of the best warranties in the industry! We are sorry that we were unable to accommodate your needs at that time, but if there is anything we can help you with in the future, please don't hesitate to contact us anytime!"
Licensing
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FAQ
Contact Information
Lake City, FL 32056
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