Appliance Smarts by Glenn Allen
About us
Sales - Service - Smarts - Parts. Sales = Reconditioned appliances, checked out, repaired & warranted. Service = Service in your home or you bring it to me for additional savings. Smarts = Technical & mechanical advice for the do-it-yourselfers. Parts = you know what you need and how to do it, I will sell you the part. Additional DBA - Smart Appliances.
Business highlights
Services we offer
Appliances repairs. Appliance Part Technical advise and assistance
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 20% | ||
| 0% | ||
| 0% |
It took a couple of times to find out that all three external circuit boards were fried on it. It was just nothing special, just average. It turned out being more expensive than I planned on, but I really think it was because more was broken than we thought. The quality of work was fine. It took them a while to get out there. Their professionalism was average.
"Thank You for the back handed positive review. I did the service call within an agreed amount of hours or days. I gave you an estimate based on the best scenario but also informed you that L&G was not an easy or cut and dry diagnosis. So I also gave you the alternative possibility. It ended up your machine was hit with a power surge and did more damage than we were hoping for. Your concern is time frame and some extra many. This is understandable to me as I am also a consumer.. I did a service call and diagnosis with possible circumstances. You took a few days to decide. I ordered the part and came to install it within a business day. Then we realized the worst. The main control was also damaged. You had a power electrical surge. This surge took out more than one component. This is L&G.! For your information I replaced two parts Not three. The delays was was because of You making decisions, orders floating the weekends and a back ordered part, thanks to L&G availability. When your parts came in I was at your house within hours. Also, Looking at your labor numbers I gave you over $100.00 labor discount. I did you a good straight job. I was upfront about the cost and possible extra cost. This was L&G, not me.."
"I appreciate the kind words and your recognition of quality work at a fair price. This company has two motto's. *1 is, "We'll be here, When you need us". and my personal favorite is *2, "At Glenn Allen's, Job Quality is #1". When I attempt to hire a new employee *2 is one of the first things I tell them and remind them through out their employment and learning process. If they can't handle that, they're not with me very long. P.S. Call me, my bike wants to run."
My husband called Glenn Allen the morning of June 6,2014 our fridge quit working the night before around eleven o'clock, we left a message and he called back about an hour later, we explained the problem and he told us he would look over his appointment book to see if he could get to us today. He called back about thirty minutes later and said he could be here in thirty minutes, we told him to come. He came within the time he gave us, took off his shoes before he entered the house, went straight to the kitchen and started looking over the appliance. He fixed it with in fifteen minutes, he charged us $240.00 and we felt that was a good price. I paid him with a check and he didn't have a problem with that. He done a good job and was efficient and professional.
Donald Kinter
"Thank You, For the kind words. My time on the job site was actually longer than 15 minutes, however, you are right. I was not there very long. It was more like 45 minutes. Knowing how to diagnose a problem and repair it in a timely manner comes with experience and having the parts needed on the service vehicle. I am mostly happy for you that the route I was running on that day and my other appointments allowed me to juggle them in a way that I could squeeze you in. Thank You, again, for trusting me to help you and the kind words. Glenn Allen / Appliance Smarts"
Of course I chose Glenn. I called him and he sounded knowledgeable and reasonably priced. He scheduled me a morning call with a three hour window. He called before he showed up and he was on time. He arrived in a professional looking service van. He removed his shoes as he entered the house (very nice).
He went almost straight to the problem and offered me a estimate quote before he did the work. He was in and out in less than 30 minutes. His finish price was the same as the quote. Then he cleaned the top of my washer.
He was quick, efficient and clean.
I will definitely use him again.
"Thank you. I remember you. You were a pleasure to do work for. Glen"
"Thank you, Customer. That job will be memorable for me because you had more than one problem with that refrigerator / ice maker. With a little patience and understanding we got r' dun. Glen"
Licensing
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