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About us
Locally owned and operated full service house cleaning company with over 30 years experience. Customer satisfaction is our number one priority and whether for your home or business we have a professional staff dedicated to meet your needs.
Business highlights
17 years of experience
Services we offer
Full service house cleaning company, apartment and house rental cleaning, pressure washing., window cleaning
Amenities
Free Estimates
Yes
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 3% | ||
| 8% | ||
| 0% |
Showing 1-25 of 37 reviews
Mary F.
Nov 2019
I like them. They do a good job. They in here within a hour.
Response from Tip Top Maid
"Thank you for using our company 1 x month cleaning since 2015. We Appreciate you!"
Virginia G.
Sep 2018
Excellent experience with Diane and Bobby. They are professional, responsible, reliable, and honest. Also, they provide other services such as window cleaning and pressure washing as needed for an additional (very reasonable) fee, and do a very good job on these as well.
Response from Tip Top Maid
"Thanks for using our company for a cleaning 2 x a month since 2011. We Appreciate you!"
Bill B.
Jun 2018
They did a good job but are too expensive. Similar in pricing to Molly Maids. They have a four person crew so the work is done quickly and efficiently. I liked their personalities and they worked hard with just a little joking around which seemed to keep them smiling while they worked and kept their cohesiveness. I recommend them but as I said they are too expensive for the size of my ranch style house.
Response from Tip Top Maid
"We are glad you are using our company for your cleaning needs. Our prices are competitive with other companies that are licensed and Insured. We also will be making a bed and there are 2 cats to consider. The original price was also discounted. Included in the price is name brand cleaning supplies and equipment."
Paul D.
Apr 2017
They are average to better than average. They move to quickly.
Response from Tip Top Maid
"We do have a team of 4 cleaners. It might seem quick but we are in the house at least an hour which equates to 4 hours of work for 1 person. Pet safe products are used and extra things are done when requested."
Sue B.
Oct 2016
The first cleaning was good. The proof in the pudding will be future cleanings. I've hired other cleaning services that went dramatically downhill after the first cleaning. Will review again in a few months.
Response from Tip Top Maid
"Thanks for the response. We also have a 100% customer satisfaction if you are not happy, we return no charge to fix the problem."
Kathie O.
Aug 2016
Diane, Stephanie and Bobby did a great job cleaning our house. From the ceiling fans to the baseboards, and everything in between they cleaned thouroghly! Will have them back on a regular basis.
Response from Tip Top Maid
"We really appreciate you too. Thanks for the response."
Joseph A.
Jul 2016
It went very well, right from their first visit to give me a quote. All 4 of the staff members who would be doing the work came for the initial meeting. Therefore, I only needed to explain what I wanted done one time! They were punctual, took no breaks, and finished the work within the estimated time.
I do plan to continue using them on a regular basis.
Response from Tip Top Maid
"Thanks for hiring our company. We now clean 3 of their houses. Thanks for the additional business."
Charlene W.
Apr 2016
Great. Have been using Tip Top Maid for almond st 5 years.
Response from Tip Top Maid
"Customer is always friendly and we are also greeted by her small dog too. Customer sometimes asks us to do specific things and we don't mind doing them. Our products don't bother the dog or cat customer has either."
John B.
Apr 2016
unknown
Response from Tip Top Maid
"Customer is always welcoming. Customer has a small dog and cat. The products we use don't bother the animals."
Jan H.
Apr 2016
Diane and her group of 3 additional cleaners have been cleaning our house now for almost a year and we have three cats. They are exceptionally nice and good. Only one time did I have to ask someone clean something and they were most congenial about doing it. They come on time (earlier usually which is fine) and complete everything in record time leaving the home looking beautiful. We have also used Robert for power washing our home ($125) and he did a wonderful job on it and because of his quality work, our neighbor also hired him!!!
Response from Tip Top Maid
"Customer always is welcoming and we love her 2 cats. We are using a Clorox urine product for the cats litter box area. I smells fresh and clean. We also do window and pressure washing as customer described."
Mary M.
Apr 2016
Originally hired on Angie's List recommendation. First time used last year (mid-July) to do thorough, in-depth cleaning. Did good job and recommended to my disabled sister for regular cleanings, twice per week. I Hired again in December, paid $278 for complete, floor to ceiling cleaning. Job was hit and run. Surface areas cleaned but not what I paid for. I mentioned I was not completely satisfied and was told my house was filthy and I should not wait so long to call them! Allowed them to continue to clean my sister's home where they did an adequate job. After picking up a family member who lives with my sister from a week's hospital stay and using the guest bath, there was a distinct and pungent urine smell (it actually smelled like a roadside gas station toilet). This was after the house had been cleaned earlier in the week. I personally cleaned it myself and rid the bathroom of the urine smell. When I called to cancel services, I was informed they had thoroughly cleaned it with commercial cleaners and did the best they could. I told the owner I personally cleaned it and it no longer smelled. Have never used a service that blamed me for their lack of performance.
Response from Tip Top Maid
"[Member Name Removed] did hire us originally for her house, which was not cleaned in a long time. It took 3 people 3 hours of cleaning a villa size house which is a long time equal to 9 hours of cleaning for 1 person. We did clean for her sister and she loved us. The house was always sanitized with Clorox and a seasoned cleaner will tell you that adding bleach to hairspray and urine make it smell worse! We do have a urine product that we used in the bathroom and never received a complaint before in the 4 months we have been going to the house biweekly. It is extremely hard to clean the tile grout that was always saturated with urine not to mention waste basket, side of vanity, wall behind toilet, etc. We were hired to clean the house and should not have to clean bio-hazards but did anyways. I was skeptical about working for [Member Name Removed] after she told us she had fired other cleaners and healthcare staff. I feel sorry for her sister and we will all miss her."
Roy N.
Jan 2016
unknown
Response from Tip Top Maid
"The crew has different floor types to take care of at this location. We have all equipment and supplies to get the job done! Thanks for calling and we look forward to taking care of your cleaning needs."
Ed M.
Jan 2016
The crew Diane had did a very good job. I was not there at the time but my sister was. She said they came up, quickly divided up their tasks and went to work. My wife was very happy with the service, and we will (and are) using them again. I had called Diane several times to coordinate this cleaning (and several others), and she always returned my calls within the business days (usually within an hour or so). So communication was very good. She asked if we were satisfied and said, "if there was anything not perfect, let us know and we will get it taken care of".
Response from Tip Top Maid
"The crew prepared for the arrival of the home owners using top of the line cleaning products. We look forward to continued service with the customer at their property. Thanks for the business!"
Diane L.
Dec 2015
unknown
Response from Tip Top Maid
"Customer is always so welcoming! They have been with us for a little over a year and we also clean for many of their friends in the same neighborhood. Nothing better than a referral! Thanks for choosing us."
Karen P.
Dec 2015
unknown
Response from Tip Top Maid
"Customer has 2 dogs that shed. No problem! We are a pet friendly company with safe cleaning products. We also encountered white tile floors and mirrors, also not a problem. We leave the mirrors streak and lint free with our hand washing 3 cleaning cloth system. Thanks for calling and look forward to taking care of your home."
Philip A.
Jul 2015
unknown
Response from Tip Top Maid
"Customer was very nice and welcoming. We had a crew of 4 working for 1 1/2 hrs. We are so happy that you called upon us to clean your home and we look forward to seeing you again next month."
Regina L.
Jun 2015
unknown
Response from Tip Top Maid
"Not sure what company they used but we didn't clean for them"
Jack P.
Jun 2015
Diane and her Crew did an excellent, professional job. They were on-time, went straight to work and each team member knew exactly what to do. As a major task was completed, they asked me to review it with them and approve before moving on to the next task.
They met all of my expectations and I've used a routine cleaning services for 20 years. Be prepared to be specific as expectations vary and pricing is dependent upon type of tasks.
Heavy cleaning will cost more.
Diane priced this perfectly for a house that was newly painted, with new flooring and needed basic cleaning and disinfecting before move-in
.I have no problem recommending Diane and her team.
They met all of my expectations and I've used a routine cleaning services for 20 years. Be prepared to be specific as expectations vary and pricing is dependent upon type of tasks.
Heavy cleaning will cost more.
Diane priced this perfectly for a house that was newly painted, with new flooring and needed basic cleaning and disinfecting before move-in
.I have no problem recommending Diane and her team.
Response from Tip Top Maid
"The house was totally empty. New paint and flooring were done which causes a lot of dust to occur. The kitchen was cleaned inside and outside of cabinets and appliances. The bathrooms were disinfected with commercial strength cleaning supplies. The floors were mopped and doors, baseboards, fans and blinds were taken care of as well. There were 4 working for 2 hours. Customer was accommodating and friendly. Can't wait to work for them after they move in! Thanks. Diane & crew"
Karen H.
May 2015
They showed up on time, even a little early, to do an inspection in order to see what they would be charging us. The first thing the owner did was to run her finger along the top of the bookcase checking for dust, which we thought was rather rude. The main reason we wanted to use their services was because my mom and I find it difficult to reach high places and Robert (?) looked behind the piano and said it needed to be vacuumed, and that he could take care of that, plus he said he could clean the vent in the ceiling. We told them they didn't need to do the lanai and the third bedroom. Mom said they could come any time, but she kept insisting they could come that Saturday. She did say, though that only 2 of them would be coming because she had a previous appointment as did the 4th member of the team. Mom said again there was no rush but she pretty much ignored her. When they came back that Saturday, they wasted no time getting to work. They were there for between an hour and a half and 2 hours. When they were finished, Robert showed us the kitchen and the living room, which is what he had cleaned. We were very impressed with the kitchen, especially the cabinets; they were wonderful! He did one thing Mom didn't think was right and that was that when he was done mopping up the floor, he wiped the mop on the carpeting, even though he did vacuum a few minutes later. The girl was cleaning the 2 bedrooms and the 2 bathrooms. The bathrooms were beautiful, and the fixtures were incredibly shiny and for a while seemed to be spot resistant. However, in the master bedroom, she didn't dust behind any of the articles on the dressers. She only went over the very fronts of them. She barely did my bedroom at all. She went in there and vacuumed some but she didn't do any dusting at all. When I called the owner a couple of days later to tell her we weren't satisfied, she never once apologized. I told her why we weren't happy and she said that our place was very dusty and dirty and just made excuses for her employees. I was very offended by that remark because first of all it may have been dusty but it wasn't dirty. Second of all, did she think we wanted her to come in and clean a house that didn't need cleaning? Third of all we have 2 cats and a dog and as she said herself, they create their own dust. I felt that even if she felt that way, she should have kept it to herself. It was, in my opinion, very unprofessional. She did offer to come back and do what wasn't done, but Mom just didn't want her in the house again so I told her no, we'd manage on our own at which point she hung up on me.
Response from Tip Top Maid
"We always try to please to our customers. We have customers that have been with us over 6 years. We understand that we can't please everyone. I did apologize and offer to come back to fix what they thought was missed. It was extremely dirty as they did have 3 pets and didn't deep clean in years. I do check for dust in order to charge correctly. They had a lot of collectibles which were everywhere that were supposed to be picked up before we got there. The other cleaning service was going to charge more and they decided to go with us. We don't normally work on Saturday but bend over backwards to clean for them. I don't think anyone could make them happy!"
Jan H.
May 2015
Were here at 9:00 AM and were out the door by 10:10 AM and everything was clean and smelled wonderful. Four of them came in and spread out and did their own work.
Response from Tip Top Maid
"Customer has a beautiful home. We were happy to give the owners a professional cleaning in a reasonable amount of time as the owner's have a business to run as well. Thank You for calling us!"
Luc P.
Mar 2015
I am 3,000 miles away from my property. I live in California and my property is a rental in Florida. After having an outstanding positive experience with the painting of my house using a vendor found on Angie's List, I went back to search for an house cleaning company on Angie's List. I found only one in the area Tip Top Maid. I left a voice message and Diane Johnson was very prompt in returning my call. We spoke on the phone and I told her about the paint job and the new carpet to be installed. I told her that I needed the galley kitchen with all of the appliances (especially the oven) and the two bathroom to be cleaned inside out. I also told her about the bath tub in the main bathroom that needed special attention due to rust on the surface. Diane told me not to worry that they have commercial strength cleaning agent that would take care of it. I also asked her to include in the quote the cleaning of all the windows. At that point, she recommended that we wait until after the installation of the carpet to get the cleaning job done and that she was going to reach out to my sister-in-law, who lives in the area to schedule an appointment to better assess the work to be done and submit a quote. I agreed. But unfortunately the work assessment appointment never took place. On the date that was schedule for that appointment, Diane's crew, a male acting as supervisor and two women showed up. The male told my sister-in-law that it would cost $250 to do the job. My sister-in-law called me from the property and I also spoke to the man to tell him what I needed to be done and gave him the OK to do the job. According to my sister-in-law, the cleaning crew spent approximately 4 hours. Keep in mind that the house was vacant, the galley kitchen and bathrooms are small and there are only 9 windows. In the end, its the result that matters. I do not mind paying extra for the best possible outcome. That was not the case with Tip Top Maid. The crew did clean all of the areas and windows adequately and the house did look clean. My disappointment stems from Diane not going to the house to assess the work and confirm what could be done or not done with the areas of concern with the tub and the oven. Was the job worth the $250 that I paid? My sister-in-law was not impressed. The jury is out on that one!
Response from Tip Top Maid
"The house was extremely dirty. Occupied by a long term renter. As stated by the owner, the carpets needed to be replaced and a painting was also needed. There was a 3 person team there for 4 hours = 12 total hours of cleaning. The Supervisor was on site working the job. We have a 100% satisfaction guarantee. Before we leave or get paid the customer does a walk through. The Sister seemed happy with the cleaning. It's been over a month so I guess I don't understand why no one has contacted me earlier."
Gerald S.
Feb 2015
Fine
Response from Tip Top Maid
"We appreciate you both and look forward to cleaning for you."
Mary C.
Sep 2014
unknown
Response from Tip Top Maid
"Customer has a beautiful home with full wood floors. We truly enjoy cleaning this lovely home with 2 super sweet retired people."
Patricia K.
Aug 2014
unknown
Response from Tip Top Maid
"We truly enjoy being in her beautiful house. She is a super sweet lady."
John D.
Aug 2014
It went very well. They were short one person they normally have, but stayed longer to complete the job.
Response from Tip Top Maid
"We clean for (4) adults. The atmosphere is pleasant and inviting. Thanks"
Licensing
State Contractor License Requirements
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FAQ
Tip Top Maid is currently rated 4.6 overall out of 5.
Yes, Tip Top Maid offers free project estimates.
No, Tip Top Maid does not offer eco-friendly accreditations.
No, Tip Top Maid does not offer a senior discount.
No, Tip Top Maid does not offer emergency services.
No, Tip Top Maid does not offer warranties.