Moon Site & Septic Inc
About us
We are a certified, licensed, insured, and locally owned business, serving all of Southwest Florida since 1984. We can handle all of your septic needs from sew inspections & cleaning to repair & replace. We offer pump outs, drain field replacements, New construction or repairs. We offer commercial and residential service. Free estimates on drain fields. Please call to schedule!
Business highlights
Services we offer
Dosing Tanks & Pumps, Drain Field Repairs & installation, Grading & Excavation., Grease Traps & Lift Stations, New System installation, Septic Tank inspections & Pumping
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 8% | ||
| 5% | ||
| 3% | ||
| 11% |
"Thank you for taking the time to leave your review. We provided an inspection for you. Your report was provided to you on the invoice, as explained. The report also showed a faulty float switch, which as explained may have been the cause of your new issue. You requested that we send out a technician to check on your new issue, which we agreed to. Taking payment in advance is a standard practice, especially for service calls. When the office staff requested payment you began to yell at the young lady (19 years old) and belittle her, accusing her of discriminating against you because you are a "minority". Immediately after you emailed me and said that you felt discriminated against. I apologized that you felt that way and asked if you would explain why you felt that way. Your reply was "It's your job to supervise her with policy. You should know. " I assure you, we did not ask for pre-payment due to any minority status. We are sorry that you see such horrible things where they simply do not exist. We employ and work with a variety of people from numerous backgrounds and value them all equally. Your treatment to our staff was completely unacceptable, especially towards a young lady. The fact that I myself am a minority makes the situation a tad more ironic. We wish you the best in your future endeavors."
"Hello! Thank you for the review. We really appreciate when our customers take a few moments from their busy schedule to write one so we absolutely love seeing a notification when a new one comes up! Please note that a typical residential septic tank (usually 900 - 1250 gallons) is typically full in approximately three days once it is pumped out, based on normal use. This is completely normal and the way that the system is deigned to work. I am afraid that it would be impossible to tell if someone cleaned the filter a year ago. I am afraid that we do not have any dispatchers named [Member Name Removed]. I do not see this address or your name listed in our database or on our scheduling software either. Would it be possible that you might be mistaking us for another company? We would ask that you double-check your records, however, and adjust your comments accordingly. Perhaps you can check a credit card receipt to see what company ran it? We are very sorry that you had this negative experience and would love a chance to discuss it with you, regardless if you may have dealt with another company. We are happy to make it right... even if we didn't deal with you to begin with!"
"Thank you for your feedback!"
"Thank you, we appreciate your review!"
"Hello, We are sorry that you had a negative experience. If you note all of our other reviews, here and elsewhere, you will see that we do perform quality work with top-notch customer service. We have been doing business since the 1980s and place a high value on our customers, both old and new alike. It was explained several times prior to scheduling the appointment what the scope of work included. We sent a technician and truck out as agreed for the agreed amount. Unfortunately, a septic pump is submerged unlike a well pump which is above ground with impellers and other parts that can simply be changed or cleaned. The tank needs to be pumped in order to provide physical access to the pump. If we would have been permitted to move forward and replace it, the charge that you incurred would have likely covered it. There is a procedure that needs to be done but unfortunately you would not permit us to follow it - it is like a mechanic diagnosing your vehicle without opening the hood. We wish you luck moving forward."
"Thank you for the review, Ms. [Member Name Removed]. We are glad that we could help!"
"Thank you for the review!"
from OM the start with Elsie answering the phone, I felt comfortable that all would be done.....
"[Member Name Removed], thank you so much for taking time to grade us. Even though things didn't go as smooth as we would hope, you and your wife were very patient. It was a pleasure working with you. Thank you for the rating."
"Thank you for taking time out of your day to leave us nice rating. We do appreciate this. Customer service is very important to us. If you have any questions about your system please give us a call. Thank you for your business and taking time to leave a comment."
Although there was some initial confusion over scheduling, Moon was quick to respond. Once they arrived, Jason was the lead technician on the job; he and his assistant were very pleasant to work with, and Jason was quite knowledgeable and patient with our questions and comments. For much of the time they needed access to a part of our home that contains some delicate equipment and sentimental valuables. Both were respectful of the space and the equipment.
In addition to inside access to our home, they obviously needed to dig up our yard and cut back some bushes. We were pleasantly surprised at how careful they were when trenching the power and finding the septic lid, leaving as little damage as possible. We are very happy with the work John, Jason and the Moon crew did for us, and we will continue to use them in the future (I'm guessing that with this old system of ours, we'll become pretty good customers!!).
"Thank you for your kind response and taking time to do so. We strive for quality service and workmanship. It is very important that our clients have a positive experience with our company. Please call us should you need any thing else in the future."
"Thank you very much. Both for the compliment and most importantly for taking time to rate us. Customer satisfaction is very important to everyone here at Moon Septic."
When I contacted them on the Thursday prior to service I asked if I could pay by credit card over the phone because I could not be there when they performed the service. John (one of the owners) told me no problem after they completed the service he would give the information to his receptionist and she would call me for payment. When they showed up the next day my roommate was asked for payment immediately. She was told if they did not receive it the waste would be put back into the tank. When she explained that I was the homeowner and there was a agreement about taking payment over the phone from me the service guy knew nothing about it. My roommate ended up paying out of her pocket so he wouldn't put the waste back in. When I called the roommate after less than two hours of service I immediately contacted John at Moon to find out where the disconnect of our conversation happened. I told him I didn't appreciate how my roommate was basically threatened for payment. He said that he wasn't there but he was sure that my roommate must of miss understood his service guy. He told me that he requires payment immediately after services are performed. I then told him that this was not relayed to me the previous evening or I would have made other arrangements to get him payment. He apologized for the miss communication but said that he has been burned in the past and now he requires this. I told him I had No problem with this if he would have explained/communicated this the night before. My roommate was left paying for this service and now I had to waste time getting her the money back when this would have never happened if he would have told me what was expected.
6/27/15 My apologies for not responding to this sooner. When I called to schedule this service the person was told that I was not going to be there that is why I asked them if they could take a credit card over the phone and he told me No problem when the paperwork gets back to the office the secretary would call me and take my information. If I was told then that payment was due immediately then I would have made other arrangements to have payment ready. My employer does not allow us to take personal calls during working ours so I could not contact you until I had a scheduled break which was only two hours later. Miscommunication is the biggest issue here, if you have been in business this long this should not have been an issue for you. I thought the person and I had an understanding about this service so I'm not sure why you state you were surprised about not having payment immediately. And we all take chances everyday, I'm a business owner as well so I'm well aware of choices that have to me made. Again this would not have been an issue if payment due immediately would have been relayed to me at time of scheduling.
"Ms [member name removed], First and foremost PLEASE except our apology. Hindsight is always 20/20 and we all learn from our mistakes. We have been in business since 1985 and with all things changes have to be made as time goes on. If this will help you we can reverse the charges on your room mates card and then charge yours ? Should you decide please call our office and the secretary would be happy to assist you with that. We have a lot of customers that pay by credit card and over the phone. What surprised us is when we came out & it was at the time you requested we assumed you would be available as agreed. Furthermore when we asked your room mate to contact you they stated they had no way of reaching you and / or a phone number either. Now this was not a normal practice for us to imply we would return the waste back into the tank but with you knowing we were coming out and your room mate not knowing how to reach you we became quite concerned. Please try if you will to understand our decision. Weather you realize this, had our driver drove off we have absolutely no means of collecting from you had you choose not to pay. Our number one goal is to maintain an "A" rating not only with Angie's List but with everyone and in everything we do. It's a hard choice to make, risk the chance of a bad rating or not receiving payments. As you can see we have very hard choices to make. Would you consider re rating us ? Please understand and mostly except our sincere apology. Richard Katz"
I called Elsie yesterday (January 13, 2015) at Moon Septic to ask the usual questions (for me) to get initial information on the care and maintenance of my House's septic system. As I mentioned above, I bought my Home last October and it is "City Water and Septic" a situation that exists in most Homes in my area. For a number of reasons I never really got to meet the Old Owners to ask THEM direct questions about the House to include the septic system. Because I had been on "City Water and Sewer" for so long, thinking of a Septic System was not something I did with any frequency but, after moving into the new Home, the situation became one of concern to me since I had heard of all the horror stories concerning backed up toilets! As such, I went on Angie's list here and began looking....you are listed as a fantastic company and it turns out to be true! I called planning to make an appointment for sometime in the near future when Elsie asked me.....Are you home today?....when I said yes, She immediately said that She could send someone THAT DAY but that is would take about an hour for Him to empty the truck first. She sounded so apologetic that with a smile on my face I felt like consoling the poor Lady (SMILE)! Lynn arrived practically on schedule and like I mentioned above was FANTASTICALLY helpful in his advice and knowledge giving me information on what to look out for, how to make sure my Septic System remains healthy and very importantly here.....reassured me that MY system was in great shape! ANYONE can with some training (though I don't know the details of such training) can go to a Home like Lynn did and pump a Septic Tank BUT, Moon Septic and Lynn in particular take such service even farther by providing WORLD CLASS Customer Service and a proven expertise! Lynn answered EVERY one of my questions to my complete satisfaction and ADDED information that I had missed because I had said, I'm not familiar with Septic Systems......THANK YOU Moon Septic!......THANK YOU Lynn! I believe in loyalty and the Companies and People I am finding on Angie's List to help me care for my new Home are people I hope to have with me for YEARS to come...I will be recommending Moon Septic to EVERYONE I know!
"It was a pleasure speaking with you and Thank You for taking time to comment on Angie's List. We wish you the best of luck in your new home. Just give us a call if you need something else."
"Thank you for taking time to review us. Your time is valuable and so is your opinion. We appreciate your business."
After the diagnostic visit, Rich sent out two of his workers who pumped the septic tank which it badly needed. They then dug up the damaged pipe connecting the tank and distribution box which also had some damage where it connected to the damaged pipe. After all of the damage was uncovered they quoted me a price for the additional work which was slightly more than originally estimated. That was only fair however since the broken area turned out to be more extensive than originally thought including some damage to the distribution box which had to be repaired. I stayed with them, watching and asking questions and making suggestions through the entire process and they did a very good and thorough job of completing the repair. At several points they paused and asked if I was satisfied with their work so far and I always was. Which was a very nice thing to do. It was a good job of repairing an old septic system. Our system is working perfectly and I am completely satisfied with the results. I would certainly use Moon Septic again for any septic problems or repairs. I would definitely want Rich to diagnose the problem and recommend the correction. His depth of knowledge would make a good outcome more likely.
"The highest compliment our customers can give us is referrals to their friends & family. So thank you for you kind words and taking time to review us."
Licensing
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