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Kissimmee Pools

Pool and Spa Service

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
Showing 1-1 of 1 reviews

larry R.
03/2012
1.0
pool cleaners
  + -1 more
Well, once I received the bill...I was a little miffed...$90 "replace pool light bulb and gasket"...well, this seemed a bit steep and I did not see where the (then $40 now $55 fee was applied to the bill).. and I also know for a fact that the gasket was not replaced...so I emailed and asked for clarification. Below is their speedy response: I have read your email, and have investigated this matter.The original request from yourself related to a pool light being out, and as your were informed our standard call out/troubleshoot figure for that sort of fault is $55.00 not $ 40.00 (so I don't know where you got that figure) the fault was two fold when our service technician checked it out, and as you say it was a loose wire and also a pool bulb.Our call out cost of $ 55.00 was absorbed into the pool light bulb change charge of $ 90.00, which as you will appreciate includes the travel time to and from your home, the gas and mileage on the van, insurance, parts, administration, and tax, so the six minutes is not a true reflection of the total time spent dealing with this particular repair.(the computer description of the light bulb change is an automatic description raised when the data is inputted)I hope that the explanation I have provided above, satisfactorily answers your query, and I look forward to receiving your remittance in due course. This was signed Tim Paterson, Director. So, I paid the $90. Obviously I owe them something... It's only $90 and it could have much worse if it was the transformer....But, no matter how you slice it...unless these folks are just down right liars...the total cost would be $145 to tighten a wire nut and replace a bulb....less the $55 call out charge for a total of $90 remaining...OR, and this is another possibility...the Cost of repair was $35 dollars + the $55 call out fee for a total of $90...which, I guess is a bit easier to swallow. In any event, and I have been in business on my own for many, many years...Charge me the $55 call out free, charge me for the light bulb...($16) and call it a day. Oh well, this is Florida, and there is always stuff going wrong with a pool...I'll not be calling Kissimmee Pools for any more repairs...heaven only knows what it would cost to fix a pump...I'd probably have to sell a kidney. If you read my other reviews here...I'm not a difficult person, I'm not hard to please...and I understand everyone has to eat....but this was just wrong....and they obviously don't care.
Description of Work: Had an issue with our submerged pool light...thought it was a bad transformer. Found these guys on the internet and gave them a call....so I'm a new customer. They explained there would be a flat charge...I was told $40 ...maybe I heard wrong...let's just say I heard wrong, and what they said was $55.00 to come out and trouble shoot the problem...if I wanted the repair completed...this FEE would be applied to the amount of the repair. I must have heard that wrong too. The tech showed up, introduced himself, and proceeded to diagnosis the problem...which was a bad connection inside one of the wire nuts...he twisted the wire nut, actually replaced the bulb ($16 for a new bulb at most pool supply stores) and then reattached the unit; total time ...approx. 8 minutes. Bottom line, they came fixed the problem, and my pool light now works again. Total Cost $90

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$90

    Contact information

    PO Box 471024, Kissimmee, FL 34747


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Kissimmee Pools is currently rated 1 overall out of 5.
    No, Kissimmee Pools does not offer free project estimates.
    No, Kissimmee Pools does not offer eco-friendly accreditations.
    No, Kissimmee Pools does not offer a senior discount.
    No, Kissimmee Pools does not offer emergency services.
    No, Kissimmee Pools does not offer warranties.

    Contact information

    PO Box 471024, Kissimmee, FL 34747