Budget Moving

They were not so great. I got a call from Budget saying they could do more work for me for about the same price as a different moving company so I figured I would let them do the work. They gave me a window for when they would come out but they did not come within that window. Everything was in boxes and taken apart which is very frustrating. The truck they brought out was too small so they had to call the supervisor; the supervisor was mad at us for having more stuff than we said we had but we didn’t do the estimate. He wanted us to sign a new contract that would charge us twice as much because they would need to use two trucks. It was crazy. It took them a week to get down to Florida and we called the company to find out where our stuff was but they had no idea where the trucks were or when they would show. We thought it would take them about the same amount of time to get there as it took us to drive it. Once they got there, we ended up with someone else’s carpet and we lost a lot of kitchen stuff. We have no idea who has our things. These guys don’t seem to know how to run a moving business. They didn’t bring a ramp that would allow them to get the lawn tractor on the truck even though we told them we had one, they made me drive them somewhere to get another truck, and it took a day to get another truck. They didn’t have dollies or furniture movers so they used ours. It was so disorganized. The guys were nice, but they just follow orders. They busted their butts and got everything moved, but the company itself is not managed. They don’t know how to make estimates, they don’t bring the correct equipment, and they don’t have a mechanism to separate loads and keep from mixing people’s things. They don’t show up when they say they are going to and there is no communication system. I don’t even know what the final price will be even though they finished last week but the fact that they tried to change the price was unacceptable. When I wouldn’t sign the new contract, they took it to my wife and tried to get her to sign it.