ABS AUTO GLASS

Description of Work: Company was contacted through a glass replacement management firm used by my insurance carrier, State Farm. The intermediary was Lynx. They got the ABS rep on the phone with me and then left the conversation. The ABS lady was very pleasant, but hard to understand (English was obviously not her native tongue). Because I requested "dealer glass", she told me I would be contacted again when they had the appropriate replacement. She did call a couple of days later and I made an appointment for the following Monday. Monday came, but no technician did. No phone calls, nothing. I called them the next morning and talked to a gentleman (again, hard to understand, same reason). He told me the technician had not gotten to me (duh, like I didn't know that?) with no apology or further explanation. He said he would have to speak with the technician when he arrived for work and he would call me back. This was at 8 am and when I had not heard from him two hours later, I called Lynx again and the fellow there volunteered to contact ABS to see what was going on. When he called back, he left a voice message that ABS was going to contact me when they had information from the tech. They did call later at 11:30 am. Again, no explanation for the delay or blown appointment and no apology for the waste of my time. He did say that the technician would arrive the next day and would call me "the first thing in the morning" to let me know the time. The next day the technician did call me, at 3:30 in the afternoon to tell me he would arrive in an hour. And he did. Eric arrived and promptly went to work and was very professional in every way. The job was done quickly, efficiently, and with great care.