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Tropical Pool Heating Inc

About us

Tropical Pool Heating is a family owned & operated business. Established in 1998, Tropical has been providing swimming pool heating, equipment and renovation to residential and commercial clients in Palm Beach, Martin and St. Lucie County. Services Include: swimming pool heat pumps, gas heaters, solar, domestic hot water solar, salt water pools, automation, pumps, filters, pool resurfacing, tile and coping. State licensed in gas, solar, heat pumps and pool construction. CPC057115, CVC 56745, LP/Nat Gas 26278. Manufacturers include: Hayward, Jandy/ Zodiac Industries, Pentair Pool, Raypak / Rheem, Sun Star - Heliocoil Solar, Florida Gem by Florida Stucco, Diamond Bride by SGM

Business highlights

Emergency services offered

Services we offer

AUTOMATIC CHLORINATORS & CLEANERS, CONTROLS, ELECTRIC SPA HEATERS, GAS HEATERS, HEAT PUMPS, POOL FILTERS & PUMPS, REPLACEMENT CARTRIDGE FILTERS, SOLAR BLANKETS & REELS, SOLAR HEATING PANELS, SPA BLOWERS, VALVES & ACCESSORIES, WATERFALLS & WATER FEATURES.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.531 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
3%
3
0%
2
0%
1
13%
Showing 1-25 of 31 reviews
Alfred S.
Apr 2020
5.0
Yes, I recommend this pro
I would like to recommend highly Tropical Pool Heating Inc., 12546 150th Ct, Jupiter (561-745-1163). Steve and his team did a fantastic job on my pool having just finished a week ago. They were on time and priced very competitively and the pool is beautiful! I found them after talking to Ibis residents lining in Larkspur Landing where Tropical had recently done the Larkspur community pool. The Larkspur pool looked great and the residents couldn’t say enough positive things about the craftsmanship!

Fred S.
Nov 2019
5.0
Yes, I recommend this pro
Excellent!! Very responsive and a pleasure to deal with.Always reachable for any questions or concerns that I had. Work was performed efficiently and cleanup was excellent! I would highly recommend this company.

P S.
Feb 2019
5.0
Yes, I recommend this pro
$5,000
Steve and his son Chris were punctual and professional. Steve answered questions about gas or electric heaters and types of chlorine desalinators, presented the low quote, stuck to the quote without add-on's (unlike his competition), and did the work. I would hire them again.

Cynthia D.
May 2018
5.0
Yes, I recommend this pro
$140
This company did the original installation so we called them for a repair. Steve was very professional, did a great job, and charged us a fair price. We would highly recommend this company.

Tom P.
Sep 2017
5.0
Yes, I recommend this pro
$95
Steve and Chris came out the same afternoon that I called for help. They had the broken part in the truck and they fixed the solar heating system in a matter of minutes. The cost was minimal. You cannot get better service than that. They installed the original system four years ago and we have never had a single problem with it until Hurricane Irma flung a heavy coconut on top of a connecting bracket, which caused it to break. Their solar pool water heating system is very reliable.

Diana D.
Aug 2017
5.0
Yes, I recommend this pro
The installation was seamless. Everything was so neatly done, I didn't realize they had completed the work until I got into the pool. This is a wonderful company with wonderful, trustworthy and highly competent people. They genuinely care about their customers...as people/friends...not just as someone to sell to. I'd highly recommend them to others...and have. I know I can trust them to do a great job with great products...and their prices are competitive. They're just a super, top-shelf company!

Alex K.
Apr 2017
5.0
Yes, I recommend this pro
$10,000
Great. Satisfied with the results. Completed relatively quickly.

Paula S.
Apr 2017
5.0
Yes, I recommend this pro
$4,400
Excellent.... TROPICAL POOL HEATING INC was by far the best choice ... they were prompt, professional and accommodating...which I appreciated since I was a little shaky about my design choices. They left the job site clean every day including the last day. My pool is very happy and so am I.

Stephen S.
Apr 2017
1.0
Pool looks like crap. Many broken promises.

Patti M.
Apr 2017
5.0
Yes, I recommend this pro
Tropical Pool Heating, Inc. did an excellent job of installing a pool heater for us. The job was done in a timely manner. I would highly recommend their services!

Kurt W.
Mar 2017
5.0
Yes, I recommend this pro
$3,500
He was very professional and had the pool heater installed the same day as the consult. Took about 2 hours to install. It has worked great since install 2 months ago and have had no problems since.

Gregory A.
Mar 2017
5.0
Yes, I recommend this pro
It was a great experience working with Steve, When you initially call you talk to a live person and not a machine. After making my appointment for Steve to come to my residence for inspection and proposal of unit to meet my needs he scheduled a installation date with me and showed up on time as promised. The installation was finished in no time with no mess or damage to my landscaping or property. Very professional company to do business with..

Bruce B.
Mar 2017
5.0
Yes, I recommend this pro
Perfect Perfect Perfect

Charles M.
Mar 2017
5.0
Yes, I recommend this pro
$3,500
Very well. I was out of town when work was completed. When I returned job was completed as promised and is working great. 350

Casey K.
Mar 2017
5.0
Yes, I recommend this pro
$3,000
I priced this out and couldn't be more pleased with Steve. I was blown away by how nice, professional and available he was. The service was perfect. He came by twice after he installed it to make sure we were comfortable with he unit and to make sure we were pleased with the service! Amazing. I wish there were more Steve's out there!

Robert M.
Mar 2017
5.0
Yes, I recommend this pro
$3,900
Great, always on time and stays in touch. Work performed as promised.

John H.
Mar 2017
5.0
Yes, I recommend this pro
They are the very best!!! Great customer service, attention to detail and live up to their promises. When they say they will be there, they are. When they tell you the job should be done, it is. They do a great job cleaning up, so it looks like they weren't there. Have recommended them to others and they were extremely happy and pleased with their work. When they are finished you will be very happy that you hired them. You can't go wrong in hiring them. They are really nice people to deal with.

Dave W.
Mar 2017
5.0
Yes, I recommend this pro
Tropical pools did a superb job on my pool resurface and work was completed promptly and professionally. Highly recommend.

Keith L.
Mar 2017
5.0
Yes, I recommend this pro
$3,400
Every time we called they they answered ore called back in a short time. They came and did the job every time on time and the day they said they said they would and for the price they quoted,

Carlos Q.
Mar 2017
5.0
Yes, I recommend this pro
All work was done on time, neatly and well done. Very professional and respectful crew.

Marlene S.
Mar 2017
5.0
Yes, I recommend this pro
The owner Steve came right out, gave me a quote and had the entire system installed for the price we agreed on. It was up and running beautifully by weeks end. I've needed him to come out for small glitches over the couple of years I've owned the heater and he always answers or returns my calls promptly, comes right over, professional and friendly. I would certainly recommend him and Tropical Pool Heating, Inc.

Sean L.
Mar 2017
5.0
Yes, I recommend this pro
$4,500
We hired Tropical to install a pool heating system and had no expectation the entire system would be installed and in operation within a few days. Steve walked us through the entire process, did not pressure us into the purchase, and even went above and beyond with a few additional services that weren't part of the contract. We would recommend Tropical to anyone considering their service.

Bruce M.
Mar 2017
5.0
Yes, I recommend this pro
They did a very good job. He was very timely throughout the entire job, from giving the estimate to scheduling the appointment. He was very responsive, and if I had any questions he would respond to me over the phone or come over to explain. He was just a excellent and a engaging person.

Pamela G.
Oct 2016
1.0
unknown

CHARLIE B.
Aug 2012
1.0
$4,850
On May 4, 2012 I signed a contract with Steven Mairano, owner of Tropical Pool Heating, Inc. for $4850.00 to resurface my pool with Diamond Brite Blue manufactured by SGM Inc. of Pompano Beach, and replace tile.  Work was completed on May 11, 2012.  All appeared satisfactory at that time.  Two days later, dark (almost black) blotches and streaks began appearing on the bottom of the pool.  Steve Mairano arranged for SGM to come to my pool and inspect it.  SGM representative  came on May 31, 2012 and inspected the pool.  On his report he observes "Pool has large dark areas on floor in center of pool. "   I reported  this to Steve Mairano who took the position that he installed the material correctly and that this was SGM's problem.  A SGM technician  took charge of the problem and visited the pool perhaps 4 times, as well as several phone conversations,  while working with me in an unsuccessful attempt to remove the dark spots.  Personally I felt Steve Mairano should have been  trying to remove the stains rather than me, but he refused.   According to SGM, what has occurred in my pool is known as Mottling, the cause of which is unknown, and which occurs sometimes when the cement is curing.  I was told  this occurs in as many as one out of fifty applications of Diamond Brite.
 Mottling is excluded in the SGM warranty.    I was not given the SGM warranty (with the exclusionary language) until after the work was completed and payment made.   I was provided language on the contract with Tropical Pool Heating that says "Tropical Pool Heating, Inc. is not responsible for cosmetic or structural defects, leaks, cracks, swirl blotches,  hollows, lights, ripples, stains in the new plaster or grout??.  There are always imperfections to be expected in resurfacing brick & tile replacement, and all other renovations.  The only warranty or guarantee is by the product manufacturer, not by Tropical Pool Heating, Inc.".  
From this I clearly understand that the product warranty comes from SGM.   But there is nothing in the Tropical Pool language, or sales presentation,  that suggested to me that I could end up with big black blotches on the bottom of my pool, and that they would not be covered by warranty.    The SGM warranty (which I was not given until after job was done and payment tendered) is more specific in its exclusionary language:  "ITEMS SPECIFICALLY NOT COVERED BY THIS WARRANTY INCLUDE WITHOUT LIMITATION:??    5)  Naturally occurring color variation, mottling and hydration?.".  
But I believe that I should have been advised in very clear language of the very definite possibility of "mottling" and shown the exclusionary language before the contract was signed.   I feel the  way the whole thing was handled is clearly a deceptive practice, but I'm not sure if the deception is the responsibility of Tropical Pool Heating, or SGM, or both.  
I have a real problem with SGM selling a product that will be defective (mottling) in maybe one out of 50 applications.  Marketing such a product should not, in my opinion, be allowed without very clear disclosure.  Failure to disclose is, in my opinion,  tantamount to deception and/or fraud.
Response from Tropical Pool Heating Inc
"This letter is in response to the Member’s complaint against Tropical Pool Heating, Inc. Tropical Pool Heating resurfaced the Member’s pool with diamond brite on or around May 11, 2012. The pool was filled with water filters and the pool equipment was restarted after pool refilling. The pool water was completely clear and the diamond brite finish was pristine. The Member and myself walked around the pool and inspected the pool for any concerns that the Member my have had. The Member pointed out several areas where there were white spot residues on the deck. I immediately cleaned the areas to his satisfaction. We then treat the pool with muriatic acid (a light chemical start-up), which is the recommended initial start-up recommendations of diamond brite’s manufacturer, Southern Grouts & Mortar (SGM) We then went through the start up procedures with the Member and asked who would be maintaining the pool water chemistry during the curing process. The Member replied that he would be responsible for the pool water maintenance. I told him that it would be wise for him to hire a professional pool service for a start-up and servicing of his swimming pool chemicals. He then stated that he would do the chemical treatments to his pool. When I left the Member’s Property, he was satisfied with the resurfacing of his swimming pool and authorized the final payment on his Visa Card. A few days later, I received a call from the Member. The Member claimed that there was some staining on his pool surface. I went by and took a look at the pool. The Member was not home at the time. After viewing the pool, I did notice some spotting on the pool surface and called into Southern Grouts & Mortar to make a report. Southern Grouts & Mortar’s representative, Scott Knaebel, then made arrangements to go out and look at the Member’s pool. Upon speaking recently with Southern Grouts & Mortar, they are still working with the Member to rectify is pool’s concerns. Since then, Southern Grouts & Mortar has performed two (2) chemical treatments that have reduced the stains according to the Member. But if the Member is still not satisfied, we will call SGM and have them contact the Member for further treatment. As stated in our contract, our warranty to the Member is on the workmanship of our work. The manufacturer, Southern Grouts & Mortar, maintains the warranty of the product. Tropical Pool Heating does not do chemical pool balancing. At the time of inspection and before final payment, the Member, was given a copy of the warranty from Southern Grouts & Mortar and the recommended start-up procedures for his pool. We are providing you a copy of our contract, the back stating our warranty, Southern Grouts & Mortar’s warranty, along with a copy of the recommended start-up procedures for the client. In closing, the structural integrity of the resurfacing is intact. The Member’s concerns are based on surface discoloration of the product. Sincerely, Steven D. Mairano Tropical Pool Heating, Inc"
Showing 1-25 of 31

Licensing

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FAQ

Tropical Pool Heating Inc is currently rated 4.5 overall out of 5.

Tropical Pool Heating Inc accepts the following forms of payment: CreditCard

Yes, Tropical Pool Heating Inc offers free project estimates.

No, Tropical Pool Heating Inc does not offer eco-friendly accreditations.

No, Tropical Pool Heating Inc does not offer a senior discount.

Yes, Tropical Pool Heating Inc offers emergency services.

No, Tropical Pool Heating Inc does not offer warranties.