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1.01 Reviews
Showing 1-1 of 1 reviews
Eric S.
06/2012
home remodeling
+ -1 moreOverall, it has obviously gone very poorly. To say their customer "service" is pathetic is an understatement beyond all measure - that notion is basically nonexistent. I manage contracts for a living with projects ranging from tens of thousands to millions of dollars and I deal with contractors on a daily basis. I have rarely if ever seen such an utterly abysmal approach to living up to a company's contractual obligations. I'm honestly shocked that this has been our experience with Home Depot. We specifically chose them and paid more for the protection that we sadly thought would come from a company with what now seems to be an undeserved reputation. Rather than enjoying a new kitchen, I now find myself without a functioning kitchen researching Chapter 558, Florida Statutes, for bringing legal action due to construction defects. I will be happy to provide the pictures and further details to whoever requests them.
Description of Work: We ordered a new Kraftmaid kitchen through Home Depot costing almost $19,000 and it was installed by Home Depot's installer, J&G Carpentry on 5/23/2012. Here are just a few of the deficiencies from the install which Home Depot still has not adequately addressed, much less responded to almost 2 weeks since the installation, despite 5 emails detailing the deficiencies in 42 pictures plus 2 phone conversations with Home Depot representatives. - Chipped edges in several locations- Underside of crown molding exposed at 2 corners- Gaps between wood of upper cabinet and base with light shining through space- Gaps in both front corners of sink cabinet- Unsanded/unfinished screw holes- Wood scraps stuck underneath cabinets- Holes drilled into exposed wall underneath upper cabinets- End lower cabinet on sink side installed on an angle 1-2 inches off center- Cabinet hinge on large lower cabinet to left of sink is malfunctioning
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$18,800
Contact information
1694 W INDIANTOWN RD, Jupiter, FL 33458
www.homedepot.comLicensing
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Service Categories
Kitchen and Bath Remodeling,
Phone Sales,
TV Sales,
Hardware & Home Improvement Stores,
Sunrooms and Patio Enclosures,
Doors,
Exterior Painting,
Greenhouses/Nurseries,
Ceiling Fans,
Appliance Sales and Installation,
Window Treatments,
Garage and Shed Building
FAQ
THE HOME DEPOT is currently rated 1 overall out of 5.
No, THE HOME DEPOT does not offer free project estimates.
No, THE HOME DEPOT does not offer eco-friendly accreditations.
No, THE HOME DEPOT does not offer a senior discount.
No, THE HOME DEPOT does not offer emergency services.
No, THE HOME DEPOT does not offer warranties.
THE HOME DEPOT offers the following services: REMODELING, APPLIANCES, BATH FURNITURE & HARDWARE, FAUCETS, MIRRORS, SHOWERS, SPAS, SINKS, STORAGE ACCESSORIES, TOILETS, TUBS, WHIRLPOOLS, VANITIES, HEATING, COOLING, LADDERS, LUMBER, MOULDING, PLUMBING, BEDDING, CLOCKS, FURNITURE, WALLPAPER, WINDOW TREATMENTS, PILLOWS, AWNINGS, DOORS, SHUTTERS, GARAGE DOOR OPENERS, WINDOWS, SKYLIGHTS, ELECTRONICS, HOME THEATER & AUDIO, PHONES, FLOORING, CARPET, TILE, HARDWOOD, KITCHENS, DECKING, FENCING, GARDEN CENTER, PAINT, TOOLS & HARDWARE.
Contact information
1694 W INDIANTOWN RD, Jupiter, FL 33458
www.homedepot.com