Service Resource Co

"Thank you so much for your kind words and glowing recommendation! We are thrilled to hear that you had an excellent experience working with us. At Palm House Design, we strive to provide nothing but the best service to our clients, and we are delighted to hear that our professionalism, responsiveness, and thoroughness stood out to you. Your feedback means the world to us, and it truly motivates us to continue delivering exceptional service. We understand the importance of finding reliable partners in this industry, and we are honored to have earned your trust. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thank you Palm House Design Build"

"I am sorry you feel that way, I dont know where the communication broke down, we always take pictures and put everything in writing and once the job was completed I walked the job with your husband and everything was to his satisfaction , made sure that we everyhing was completed and asked if he had any concerns or question and he indicated that he didnt have any so I am suprised to see the review however we take all feed back serious good or bad and I appoligize that you feel the way you do. Oscar Barrig"

"[member name removed], Thank you for you feedback and we apreciate to business and the oppurtunity , it was a pleasuse working with you. Oscar Barrig"

"Thank you for your feedback, We did look at this project just as all our projects to have a complete scope of work needed in order to complete the work in a professional manner. Our prices or not the cheapest price but we are licensed carry over 2 million dollars insurance , workers comp, we employ skilled trades men have company Vehicles that we use on every job not to mention that we have overhead (warehouse , office and admin) . Having said all that we provided the highest professional service at the best value for your money and we have been awarded the super service award last year in 3 categories' , super service awards are only awarded to 5% of all contractor's across the nation. Once again thanks for your feedback Oscar Barrig"

"{removed member name}, thanks for your feedback and we apologize for the mix up but we are glad that you were satisfied with the work completed. Oscar Barrig"

"[member name removed], Thank you for your feedback and we appreciate the opportunity and your business, it was a pleasure working with you, and I agree that your home looks amazing. Oscar Barrig"

"{removed member name}, Thank you for your feed back and your business. Keep us in mind for any of your home improvement work. Oscar Barrig"

"{removed member name}, I am sorry you were not that there was a communications laps , but because of the distance from our coverage area to your job site which happen to be outside of our coverage area we did have to add a min of 30 min travel time. Thank you for your feedback Oscar Barrig"

"[member name removed], I was surprised to read your review , considering that we spoke at length about how the coupon worked. Your purchased a 2 hours of plumbing service coupon and you informed us when you called to set the appointment that you had a 3 faucets and a shower head to be replaced, we explained that you had 2 man hours and that it would not cover all the time needed to complete your job. We also ask that you have all the materials and parts needed(the big deal clearly states that no materials or parts are included) ready for our technicians to complete the job. We also explained to you that any additional hours are billed at $65.00 per man hour(so if you have 2 techs work 1 hour each thats 2 man hours which was explained to you before hand and you said you understood) which is the industry standard price for a licensed and insured company that sends out any technicians out in a company vehicle with tools to a job site. We also explained that the minimum charge for any time over is charge at a minimum charge of 1/2 hour increments, our guys worked an extra 5 man hours and your bill was for $325.00 plus material that we purchased in the amount of $66.00 dollars bringing your total to $391.00. When the job was completed my lead tech ask for a payment and you told him that we had your information and to send you a bill. I received a call from Roman our lead tech explaining the situation and that you wanted to send a payment by mail, as a company policy we require payment for services rendered upon completion, I instructed Roman to return to your house and I ask him to contact me when he arrived. I spoke to you on the phone and you disputed the amount owe even though you acknowledged the 5 extra hours and you were presented with a home depot receipt for the materials and part purchased, at that time as a courtesy I deducted $40.00 off the bill. You at that time said that they techs did a great job and that you were happy with the service. I do not understand your review and your expectations , we believe doing right by every customer that we service and our track record speaks for it self. We did not have to offer you a discount but yet we did , we responded to your request very promptly , we arrived to your house at 3:30 PM at your request and our tech completed the job at 7:00pm which put them in after hours rates which we as a company absorbed and did not pass on to you, yet unfortunately all of our effort to satisfy you was not enough. I"