Screen Doctors Inc

This time, I ended up using another contractor because they were 50% less. In addition, the screen doctor wouldn't fix the screen they had replaced less than a year ago that had blown out. I was disappointed.

We had the Screen Doctor give us an estimate to replace the screens on the screened in porch, and asked for the supports to be anchored as the structure is 15 years old and the anchors have rusted.
Three people arrived on time, worked a total of 4 hours each, and did the $2000.00 job in half a day.  The workers were initially polite and seemed to do a good job.
However, when we looked at what was done, the L brackets for the support rails were not replaced or reinforced even though the bolts were clearly rusted.  This means that any strong wind will blow over the screened porch.  When we contacted the owner/supervisor, he was was not responsive to our concerns.  He implied that as homeowners, we should have known that the estimate did not include replacement of the L brackets even though we had discussed this issue with him when the job was measured for the estimate.  What was done was tapons to anchor the bottom supports of the screens, and the upright rails were not anchored.  In addition, even though it was not discussed prior to the time of payment, he wanted the check made out to him personally and not to the business.  The owner/supervisor and the workers then said we were "nit-picking" the job and questioning their work.  Nevertheless, what they did was done well, it was just not what we asked for and what we thought we were getting.  
Functionally, it was a good job.  However, structurally it is a poor job.  When they arrived, if they had mentioned to us that the estimate was not complete and more work needed to be done, we would have been able to work out a compromise and would have agreed to an extra charge if needed.  

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From the first email to inquire about an estimate, to the calls I received from Rachel in the office everything went right on schedule. The gentleman that arrived to measure and work up an estimate was extremely pleasant and professional. The young man that came by to disassemble the old screening and to power wash was excellent. Two days later I had my new screen enclosure all done and sparkling clean with three men doing the work. I would highly recommend this company.

Screen Dr. did a great job!

Overall, the entire process from start to finish was completely to my satisfaction.

The work was done perfectly and they were a pleasure to work with. It was a joy working with Screen Doctor's.

It is worth the extra effort to work with good people and great companies!

I give Screen Doctor's A+.

Excellent service

Very good.

The job was done fantastically, very professional. We couldn't have been more pleased.

Workmen were polite. They arrived on time. The were reasonably priced.