S&S Kitchen & Bath

Our relationship with Tom Seeber was a nightmare.  It was frustrating, anger provoking and finally left us exhausted.  To have a kitchen unusable for 6-1/2 months is outrageous.  It is absolutely impossible to understand how a business can be run the way S&S is and still stay open.  What makes it worse is that Tom doesn't seem to feel that he is responsible for anything and we are unreasonable when asking for him to do what he has promised.

Dec. 1 was the first time we gave him a check from his quote of $2835.00 for 2 vanities with sinks and granite countertop and at the time I gave him a deposit of $1417.50.  Then 2 months ago I gave him a check March 6th for roughly $700.00.  After I had paid the deposit they noticed that my kitchen was not done yet so at that point so he offered to give me a quote on the kitchen and he said he would beat anyone else’s price.  The quote came out to $11,506.88.  Shortly after the quote for the kitchen we put 50% deposit down on March 31st.  He said it would take less than 2 weeks.  I asked him shortly there after could you just make the cabinets now and then I will let you know when I was ready to have them installed.  He said he doesn’t like to do that and keep the cabinets in the shop so they won’t get damaged.  I did make a few small changes before the cabinets before they were made.  I had him add a microwave shelf and move the refrigerator.  When the cabinets were delivered on March 31st and he had them for the originally drawing and so at that point I said lets just put the ones in and remake the other cabinets and at that point  I think that was be very reasonable I was just trying to compromise with him.  The cabinets just don’t fit right in the kitchen.  He only gave me 33” for my refrigerator and my refrigerator is 36” and it was in the garage.  I was missing 3 cabinets didn’t have the one to go over the fridge, the microwave cabinet, and the one to the right of the window.  Now it is May five weeks later and I still do not have cabinets, doors on the cabinets.  I have no doors, sinks, or countertops.  I have been leaving him messages since Friday and have not heard anything.

On January 29, 2012, we received a letter from Tom Seeber denying any wrong doing. He blamed us for the delays, naming design issues, a broken down granite suppliers truck, me being rude, claims to have shown my husband the "completed cabinets", and my husbands inexperience in granite sizing.  He sent pictures of one cabinet and the side of another, stating that all the cabinets were complete in his letter, when in fact we never saw completed cabinets.  His picture shows one complete cabinet and the side of another in his warehouse which he reference below.

Excerpt from Mr. Seeber's response letter: 

    "Since we are breaking a contract apart that was discounted considerably based upon multiple job discounts, the vanities will be charged at standard pricing based upon multiple discounts, the vanities will be charged at standard
pricing before discounts were applied (for doing multiple jobs that will now not be paid).  The cost we have incurred
up to this point are as follows; $750 at our standard level one Linear foot price of $375.00 per foot (@24") for the
downstairs vanity $2,062.50 (@5.5 ft.), and well over $500.00 in design fee hours combined for myself, Cress, Christina
and Frank for a total out of pocket of $3,312.50."
 
S&S Quality Contractors offered us $157.67 from our original 50% deposit of $3,470.14.  Mr. Seeber has basically doubled the cost of the cabinetry to retain our deposit.  None of the above pricing from Tom was ever part of our agreement!

To date, not a single part of our remodel project has been started or completed in our home.  I have made every attempt to move the project along by making timely selections.  I have initiated every phone call and email to get S&S Quality Contractors to perform per our agreement.  I checked regularly with the tile supplier after making my selection prior to hiring S&S.  The tile was never ordered!  This was my sign that this project would not be completed per our agreement or any time in the near future. 

After receiving the above letter, I emailed Tom Seeber and Christopher Carr. I offered to accept a refund of $1,984.36 which is the balance after deducting the contract pricing.  I agreed to this as a settlement to move past this bad experience.  We have owned 4 homes, two of which my husband completely remodeled.  We have also hired many contractors over the years and know what good service is.  We just wanted to move on.

Update 5/1/2012:  

S&S has a new office to operate out of at: 

8330 Currency Dr, Suite 5, WPB, FL 33404