We have used Lighthouse Plumbing before at our current residence. They showed up hours early for the appointment with no notice, scared our baby sitter and then gave us push back for not being at the residence at the time of their premature arrival. They repaired a tub drain that took about 30 minutes and charged $175.00. We then called them a few weeks later to repair the shut off valve on our new residence and give a quote for a bath remodel. They gave us a window of Thursday morning between 9-11. They did not show and when we called them to follow up, they advised they were still 45 minutes away. When we asked if we could reschedule, their next appointment was Monday between 12-2. I'll give a company then benefit of the doubt, but the same issue twice shows their complete disregard for your time is their modus operandi. Would not hire again or recommend to anyone who doesn't have time to burn.
Description of Work: Fixed tub drain for claw tub. Made appointment to replace main shut off valve and give quote for remodel work on new residence.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$175
Response from Lighthouse Plumbing Services
Thank you for your review. We pride ourselves in making sure that our customers are satisfied. Scheduling time slots for each customer can be challenging at times. There are certain circumstances that prevent us from achieving our goal of 100% customer satisfaction.
Jack M.
11/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: The plumber was needed to replace a hose bib for the washing machine that had started to leak. Responded and fixed the problem the same day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mary C.
01/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Sandi M.
10/2014
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Vassilia B.
10/2014
5.0
plumbing
 + -1 more
They seem very professional. The pricing is fair. I think they were kind of late. They were professional but they left kind of a mess.
Description of Work: I used Lighthouse Plumbing Services. They fixed some things in the toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
Mira D.
07/2012
5.0
plumbing
 + -1 more
The quote was for changing the faucets in the bathroom. They were very professional but they were expensive. They turned off the water when they were giving the quote, and forgot to turn it on. I had to call them back to turn it on.
Description of Work: I got a quote from them.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marshall W.
01/2011
5.0
plumbing
 + -1 more
It started leaking again and they came back right away and didn't charge me. Then I had some water accumulation underneath the sink and he said that I was just getting some splash back because I use a lot of water when I am washing the dishes and I splash a lot. He said there wasn't anything they could do about that and he didn't charge me. I am satisfied with them. They seem to be efficient and on time. They were polite. They were willing to come back at no charge when they didn't fix it correctly the first time.
Description of Work: I used Lighthouse Plumbing Services because I had a leak underneath the sink and they fixed it. They had to replace a pipe.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cathryn J J.
01/2009
5.0
plumbing
 + -1 more
Everything they did was fantastic. They did a speedy and good job. They charged a reasonable amount of money. They arrived on time. They were great and I can't say enough good things about them.
Description of Work: They installed a tub spout and shower head.
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Service Categories
Plumbing,
General Remodeling
FAQ
Lighthouse Plumbing Services is currently rated 4.6 overall out of 5.
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Lighthouse Plumbing Services accepts the following forms of payment: American Express,Check,MasterCard,Visa