CUSTOM WINDOW DECOR
About us
Custom Window Décor of Jupiter is a HunterDouglas Showcase Dealer. We offer the finest in beautiful custom window dressings tailored to your style and installed with friendly, professional service. We help find the perfect solution to enhancing any window or door in your home. Our specialties include HunterDouglas motorized shades, beautiful custom draperies, and quality hardwood plantation shutters.
Business highlights
Services we offer
Blinds, Draperies, Plantation Shutters, Shades
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 29% |
"About every 5 years or so we get a customer who abuses the need for return visits. Granted, there were some defective shades that were promptly replaced under warranty. These remakes and replacements were conducted in a professional and courteous manner by both me and my installer. When all of the issues were addressed, the customer kept badgering my staff to return for the same shade that had been remade twice from Hunter Douglas. It became apparent that there was some sort of abuse to the shade in this sliding door. I finally reported to Hunter Douglas that we would no longer service this customer and they would have to resolve this issue without my involvement. We have been a Hunter Douglas Gallery Dealer for many years. Fortunately, we enjoy a fine reputation for design, sales, and installation of their products. It takes a lot for my professionalism to come unglued but eventually I react especially if my integrity or honesty is questioned. I happen to know other contractors and vendors that have worked with this customer. They all reported the same sentiments: "She has nothing better to do than to nit pick us to death with minor installing issues that we could not even find when we got there.""
Window Decor again. My overall impression is that the company is more
interested in collecting its fees than satisfying its customers. I signed the
contract to have plantation shutters installed in my home on May 4, with the
promise that the work would be completed within two weeks, or at the outside
three weeks. The shutters were hung in two tranches, the work finally completed
on June 24, 2015 ? a much longer time than promised!
During this waiting period, I found Custom Window Decor an
unresponsive partner. My repeated phone calls, texts, and emails were answered only
after long delays. When I asked for status updates, I was told that the
shutters would arrive with 48 hours. In fact, I heard that statement many times
before the installation was completed. The company made me feel that only my
checkbook was important.
When the first tranche of shutters were hung, the installer
did a mediocre job. To the company?s credit, they returned and fixed the problems,
and the second installation went more smoothly. However, the company DEMANDED
to be paid immediately after the last shutter was in place, late in the
afternoon of June 24. When I explained that I need time to examine the quality
of the work, in case there were more problems to be found, the owner of the
company became insulting. Less than 24 hours later, I paid the balance of the
charge. Soon after, I received an email from the company stating that I was
never to contact them again and that they would have nothing more to do with
me.
I paid the company more than $8,500 for its work, with the
expectation that the company would honor its contractual obligations. I?ve
worked with many small businesses but have never been told that a company would
not honor its warranty work. I tried to resolve the issue through the BBB,
since the company refused to speak with me, but my efforts failed. The company
told the BBB not to contact them.
Honestly, what kind of company demands payment immediately
upon conclusion of the work? What kind of company refuses to honor its
warranty? What kind of company refuses to accept ongoing contact with a
customer? Not the kind of company I would want to hire.
HORRIBLE INSTALLATION, HORRIBLE BUSINESS, NON EXISTENT CUSTOMER SERVICE.This is our terrible experience: The two owners are rude and hang up on you once they get their money. One of the owners uses a alias name (JAKE) not his real name( GEORGE). The business has changed names and or addresses 4 times since 2003( 1.Custom Window Décor INC 2. Jake Arthur Design 3. Jake and Co Support Coordination Inc 4. Once again back to Custom Window Décor But without the inc.) This is all public information at Florida Division Of Corporations. The trim for the shutters was held in place by caulking only that fell off in a couple days. We have pictures and video of the horrible job.The business only has a interior decorator license not any other license to install trim etc that is why thier installation looks horrible. We read the other customer reviews on Google, Better Business Bureau, Their Facebook page, Yellow Pages and the Florida Division Of Corporations. There we saw how many times they have performed horrible work and how they have treated customers when their customers have had issues. We also saw that we are not the only customers that have major complaints.We are shocked how they have responded to customers when they have issues and or problems.They are the rudest company we have ever dealt with. Once they receive your money and finish their awful installation they will not deal with you at all. They have threatened to sue us if we post any negative reviews about their business. When we told them we were filing a complaint with the BBB they emailed us and we QUOTE : The last people that also filed a complaint were sued for $20,000 and had to pay. We had 2 installers come over to see what can be done with the horrible looking shutters since custom window décor wont even talk to us or when we send a email they respond by telling us we will be sued.The two installers told us the same : shutters were installed wrong, attachment screws are wrong and in the wrong place. We were also told the shutters are not safe due to being installed wrong. They have a F rating with the BBB. One of the owners uses a nick name not his real name. The shutter company only deals with the installers so they won't even help you at all. Our builder or any of their employees never heard of this company until we showed them their terrible work but believe us they know them now. Please read other reviews form other dissatisfied customers. They respond by making the customer out to be the bad person to cover up there terrible company. We hired the owner who claims he is a interior decorator to help us pick colors/patterns for a custom sofa at Bassett Furniture .The Bassett designer had many different color patterns to pick from was so frustrated with him and actually walked away because he picked steer hide patterns ( really near the ocean). We paid him and sent him away. We would have not paid him but the shutters were not installed yet. We guess he likes steers but we do not. BBB has them at the well deserved F rating. When I called the BBB i was told any company is rated from cunsumer reviews only not by any business subscription so more lies from a F rated business. It is very untrue that BBB gives all companies a F rating. Why did This horrible company had a D- rating from other dissatisfied customers until our review. Now they have the very well deserved F rating. ? We have looked at many reviews for many other companies which have ratings from A to F. BBB is where people should look before hiring any business and we wish we would have PLEASE READ ALL REVIEWS on all the different web pages there you will read how many customers have the same complaints we do. You will also read how Dan and George give the same response every time to customers complaints. They make the customers out to be difficult or even they should have purchased better quality window treatments etc. The next review sounds like a desperate business that posts about their own business. A customer commenting on a delivery vehicle sounds very fishy. Rick and Lisa, Jupiter Florida
"Sometimes there are customers that you just cannot do enough for. (Removed Member Name) are those kind of people. We have been in the plantation shutter business for over 10 years and we know what we are doing. Their plantation shutters were installed according to industry standards as verified to (Removed Member Name) by the executives at Sunland Shutters, Inc., our vendor. We happen to know people that work for the developer that built their home. They tell us that (Removed Member Name) were totally intolerable throughout the construction of and the final punch list for their home. They went way overboard exercising the warranty clauses in their contract according to those employees. Our company enjoys a very fine reputation for all kinds of interior window treatment fabrication and sales in the Jupiter, Florida area. As for the Better Business Bureau, we are NOT subscribers to that organization. We do not support “old school” methods of checking on the integrity of a business. We prefer customers that have sense enough to realize that the Better Business Bureau is nothing more than a shakedown organization. If you refuse to become a member and pay their dues, you get an F rating. How absurd. We are grateful that (Removed Member Name) have not affected our business with their unfounded complaints. We are up 86% so far this year from last year’s sales. Our advice to anyone who reads their complaint is to ignore it and call US for you window treatment needs. We have a list of countless referrals that are delighted with our services."
Licensing
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FAQ
Contact Information
2581 Jupiter Park Dr, E20, Jupiter, FL 33458
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