Servpro Of Martin County

Frustrating beyond words!

unknown

I was undecided to use either ServPro or Stanley Steamer and made the mistake of using ServPro. The day of the cleaning ServPro arrived on time however the large commercial steamer fixed inside the truck would not start. It needed a fuse. I called the office and they said they were to far to send another truck or to have someone deliver a replacement fuse. The service person brought forward a portable carpet cleaner from inside the truck and being alone he asked for my assistance to unload the unit  from the truck. Being a man it didn't bother me much but, if I was a frail elderly person the job would have had to be cancelled which I should have done. The portable unit looked like the one you can rent yourself from Walmart or the local supermarket. He  promised it will do the same job as the large unit in the truck. Reluctantly, I agreed but, should have rescheduled for another day for the service I paid for and expected.  The portable unit did good in the normal wear areas but the worn areas I feel needed that extra deep cleaning suction the more powerful unit in the truck would have provided and I expected. Overall, ServPro in my opinion did not extend the courtesy to offer an apology for the inconvenience and should have sent a person to repair the unit in the truck. More important they should have compensated me for not fulfilling the deep professional service cleaning service I paid for and expected. They did not offer a follow up call to see if I was satisfied and offer to re-clean the areas I complained about in a report I filled out with the service technician.     Thumbs Down!

Called for an estimate on 1/28/13 and they made an appointment for 1/30/13.  They did not show up for this appointment.
They rescheduled for another date, and "Dean" showed up as promised.  
A few days after they came out to do the estimate, I called and asked to speak to Dean.  "Jane" said I would have to speak to her, that Dean was busy.  I asked when I could expect to receive the estimate.  Jane very rudely said "it was only a couple of days since he'd been out there, and I'd just have to wait till they could find time to do it." Approximately one week later,  I made a second attempt to find out when I would receive the estimate, to no avail.   I called back two weeks later (my third and final attempt) and "Jane" who was even  more rude than before. said "they were too busy" to do my estimate.
It is now October and I still haven't heard anything from them. Fortunately, I was able to find another, more professional company, to do the work. 

see above

The service was average. However, they did not explain the costs of their service up front. I was very shocked by the final bill. I felt they were misleading and were not honest with me.  I would never use them again nor recommend their services.