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Turner Pest Control

Pest Control, Lawn Fertilization and Treatment, Lawn Service,

About us

We began in 1971 as a friendly, family-run business. More than 45 years later, that’s still who we are. The technology may change, but our commitment to our neighbors never will. Programs include TurnerGuard, our all-in-one premier termite and pest control package, lawn and shrub, termite bonds and repairs, quarterly pest control, bed bug treatments, flea, mosquito & rodent treatments.

Business highlights

54 years of experience

Services we offer

Pest Control & Exterminating, Termite Control, Lawn & Outdoor Services, & Bed Bugs.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.350 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
12%
3
2%
2
2%
1
12%

Filter reviews by service

Showing 1-25 of 50 reviews
Patrick P.
Jul 2024
1.0
$125,000
I was a Fahey customer and they were bought by Turner. Turner retained very few Fahey employees. Fahey was a small family co. and Turner is owned by a Swedish co and is the 4th largest in world and they are owned by a private equity co. Therefore profit is paramount not the customer. They killed the grass, did not treat yard for pest. Had 4 different techs in 2 years. Customer service is poor and don't know their job and they increase prices often over the rate of inflation. Find a smaller co. that cares.

Jennifer E.
Dec 2023
1.0
$9,900
Terrible company, worst customer service, employees are are incompetent and the mangers don't back your issues when thier is problem that thier employee caused. Will never reccomend this company.

Janet G.
Dec 2020
5.0
Yes, I recommend this pro
They come out monthly, are very cost effective, and their treatment has been very effective. I never see a bug and they are terrific. They have been very safe during Covid times and I would highly recommend them as well.

Sandra P.
Feb 2020
1.0
$29,000
DO NOT GET SUCKED INTO THIS OFFER We were new to the area and went on Angie’s List to find a reputable pest control company and we were impressed with the reviews with Turner; the company was offering a discounted annual in home pest service program which was supposed to save us a little money; we paid in advance and we regret that decision and we are totally disappointed. We should have realized from the beginning when we kept getting hounded by the company telling us we never paid even though we paid with a credit card and had verification. Regarding the pest control program; we had the technician in our home probably 5 times in less than 4 months and the technician kept telling us to clog up little holes with super glue and every time he came he used his little flashlight and would point out more holes, the technician was never able to get rid of ants! We are not impressed with the technician, the process you use or the company. Turner Pest refused to refund any money even though we did not even have the company 6 months of the 12-Month Preventative Pest Control Package. We paid for a competitor to come in and immediately they solved the ants and any other crawling pest problem!
Response from

"Ms. [Member Name Removed] we apologize for the problems you've had with your service. As I mentioned in the voice message I left for you last week, we have refunded the cost of your unused pest control service. The refund has been applied to your termite service renewal for this year. Please contact our customer service professionals to schedule your termite service. We thank you for being a valued Turner customer and hope that we can provide you with unsurpassed quality and service going forward."


Jim D.
Sep 2018
2.0
Both businesses continue to have insect issues; yard at home has dead spots, weeds and inconsistent color Dissatisfied as of now
Response from

"Mr. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to all of our customers and we are sorry to hear we missed the mark. It is my understanding our branch manager reached out to you to try and address your issues. As he mentioned, we do offer the satisfaction guaranteed program to where we come out in between services at any time if you are experiencing issues and no charge to you if you are unhappy. Please let us know if there is anything else we can do. Thank you."


Peter F.
Sep 2018
5.0
Yes, I recommend this pro
It went well. Lawn looks good. No complaints.
Response from

"Thank you for taking the time to provide your feedback. It is our goal to provide unsurpassed quality and service to our customers and we are happy to hear we met your expectations. We truly feel like our people make the difference. Thank you for being a valued customer!"


Warren M.
Dec 2017
4.0
Yes, I recommend this pro
Well Would want more proactivity
Response from

"Mr. [Member Name Removed] - Thank you for your feedback. It is our goal to provide unsurpassed quality and service to our customers and we are happy to hear that you seem to be satisfied overall. If there is anything specific we can improve upon please let us know so we can address. Please know that if you have any issues in between services we will come out at no charge to you until you are satisfied. Thank you for being a valued customer. Sincerely, The Turner Team"


Tracy E.
Nov 2017
5.0
Yes, I recommend this pro
$30,000
It went well. Most bugs gone after first visit. They were able to return in just three days after I saw another bug.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Tom A.
Nov 2017
5.0
Yes, I recommend this pro
$16,000
.
Response from

"Thank you for the A rating. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Travis M.
Oct 2017
4.0
Yes, I recommend this pro
$3,300
I have a contract with them. Product treatment could be better good results, but could be better.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. Please note if you ever have any issues in between your normally scheduled service we come back out until you are 100% satisfied at no additional cost to you. Please let us know if there is anything else we can improve upon to make your experience better."


Nitika H.
Aug 2017
5.0
Yes, I recommend this pro
$5,300
They come quarterly. I graded them an "A" because of their responsiveness. Even though it's quarterly, if I have any type of issue, they will come right away. I can call today and say "Hey, I got an ant problem," they will come right away. Knock on wood, I haven't had any pest control issues since I moved in the house and I have been using them for the 9 years that I have lived here.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Nitika H.
Aug 2017
3.0
$5,300
I am contemplating on keeping them for the lawn. There has been no improvement. I think they are supposed to come every other month and I really don't recall the last time they came.
Response from

"Ms. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to our customers and we are sorry to hear that didn't happen. While you provided no feedback, a C in our book is unsatisfactory. I noticed you gave us a C on punctuality and quality but I pulled your account and when we were out for your last TurnerGuard (pest / termite) service we arrived right at the scheduled time and I don't see any notes where you have called in with issues. The last note I see was regarding lawn issues in March. We want to make sure you are 100% satisfied so if you provide some feedback we are happy to resolve any concerns you have. Thank you, The Turner Team"


Tessie B.
Aug 2017
5.0
Yes, I recommend this pro
Very professional, and nice. They call ahead of time before they come, and they send an email with results if I am not there. The price is reasonable.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Steve C.
Aug 2017
5.0
Yes, I recommend this pro
They come about the end of every three months. It's normally one person. That one person has changed over the years. The first five years I had the same individual. Then, the individual retired. The, we had a different individual for a year or they moved on. It's not a different person every time. Usually, you have somebody assigned to your account as long as you're with the company they stay with your account. So, either they die, retire or move to a different company is the reason you get a new technician. It's professional, courteous service at a reasonable price. I did know the family that started that company back when I was a kid. My best friend, it was his family. He died many years ago when his older brother was running the company even though I didn't really know him. I knew the family from back in the 1960s, so I felt comfortable knowing I would get good service. That's why I chose them over the others when we built this home. Anytime I've had a question or an issue they've always been responsive. They've always stood by their product. They've always given us good service. They've always done what they said they were going to do.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Steve C.
Aug 2017
5.0
Yes, I recommend this pro
I got yearly service with them. They come once a quarter. They also come a fifth time just for the yearly inspection. They only send one person. We pay them whatever the yearly fee is. Then, they automatically come out every quarter. I think the price was competitive. Usually, they do everything whether you're here or not. They got the business model down. They do a good job. They come out in newer clean vehicles. Their people are always wearing identification cards in their uniform. They act in a professional manner.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Phyllis Jean R.
Aug 2017
4.0
Yes, I recommend this pro
They come on a regular basis. I think it is every 2 months for the lawn fleas and stuff. Then they come once a year for the interior of the house. They are reliable. I pay for the year.
Response from

"Thank you for the B rating. .At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference. If there is anything you feel we can improve upon to earn that A please let us know as your satisfaction is very important to us!"


Eric D.
Aug 2017
5.0
Yes, I recommend this pro
Very professional and punctual. Price is fair enough.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Bernard C.
Jul 2017
5.0
Yes, I recommend this pro
Termite inspection was very thorough and professional. Agent provided quote for specific treatment plan. Actual treatment personnel were very professional, punctual and thorough.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Jeanne K.
Jul 2017
5.0
Yes, I recommend this pro
$15,900
I have a quarterly schedule, very satisfied with the service
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Christopher Y.
Jul 2017
5.0
Yes, I recommend this pro
Great Team! I have had turner now for some time and they are always polite with prompt service. When ever we find unwanted insects, they are quick to respond and provide service. Will keep turner's for a long time!
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Suzanne V.
May 2017
5.0
Yes, I recommend this pro
$7,900
.
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Cathy M.
May 2017
5.0
Yes, I recommend this pro
So far very well Lawn LOOKS ALOT BETTER!!!!!!!!
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"


Elva A.
Feb 2017
5.0
Yes, I recommend this pro
On 2/20/17 I posted a negative review with a grade of F for Turner Pest Control. Due to the responsiveness and professionalism of Turner's COO, I am posting this notice with an A grade for these two areas. He was extremely apologetic for the errors committed by several employees who had handled my account. After discussing all the issues that were involved, he extended the curtesy of asking how I wanted to proceed in how he could correct the situation. I replied and he agreed to take care of my request immediately. In giving honor to the COO's speedy response and deep concern for what had happened, I am posting this notice to say if I were not servicing my lawn (all organically) myself, I would definitely re-consider re-hiring Turner Pest Control Co.
Response from

"Thank you Ms. [Member Name Removed] for your follow up response. It is our goal to provide unsurpassed quality and service to all of our customers and we are disappointed when that doesn't happen. We have a great team and when there is an error on our part we all pull together to fix it and use it as a learning tool. Thank you again for your patience and understanding."


Robert R.
Feb 2017
1.0
$45,000
Hired Turner Pest Control for termite inspection and treatment mid 2016. Today they come out and said we have drywood termites but they Don't treat or cover them!?! No where does it say in the contracts they exclude certain termites. They recommend another company to handle the job! I'm contacting our lawyer this is a scam!
Response from

"Good morning Mr. [Member Name Removed] - It is my understanding management has been in contact with you. We apologize for the misunderstanding. There was no intention to misrepresent what was covered but given the circumstances we understand your perspective and have agreed to take to take care of the drywood termites since that was your expectation. We have made changes to the contract moving forward so that other consumers have a better understanding of what is and what isn't covered and we appreciate you bringing this to our attention. Again, we apologize for the misunderstanding and look forward to servicing you in the future."


Debbie B.
Dec 2016
5.0
Yes, I recommend this pro
$25,000
Went great! Dennis was friendly and professional!
Response from

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

Showing 1-25 of 50

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Turner Pest Control is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:30 PM Tuesday: 8:00 AM - 5:30 PM Wednesday: 8:00 AM - 5:30 PM Thursday: 8:00 AM - 5:30 PM Friday: 8:00 AM - 5:30 PM Saturday: 8:00 AM - 12:00 PM
Turner Pest Control accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Turner Pest Control offers free project estimates.
Yes, Turner Pest Control offers eco-friendly accreditations.
No, Turner Pest Control does not offer a senior discount.
No, Turner Pest Control does not offer emergency services.
Yes, Turner Pest Control offers warranties.
Turner Pest Control offers the following services: Pest Control & Exterminating, Termite Control, Lawn & Outdoor Services, & Bed Bugs.

Contact Information

8400 Baymeadows Way, Ste 12, Jacksonville, FL 32256

Service Hours

Monday:8:00 AM - 5:30 PM
Tuesday:8:00 AM - 5:30 PM
Wednesday:8:00 AM - 5:30 PM
Thursday:8:00 AM - 5:30 PM
Friday:8:00 AM - 5:30 PM
Saturday:8:00 AM - 12:00 PM
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