"Ms. [Member Name Removed] we apologize for the problems you've had with your service. As I mentioned in the voice message I left for you last week, we have refunded the cost of your unused pest control service. The refund has been applied to your termite service renewal for this year. Please contact our customer service professionals to schedule your termite service. We thank you for being a valued Turner customer and hope that we can provide you with unsurpassed quality and service going forward."

"Mr. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to all of our customers and we are sorry to hear we missed the mark. It is my understanding our branch manager reached out to you to try and address your issues. As he mentioned, we do offer the satisfaction guaranteed program to where we come out in between services at any time if you are experiencing issues and no charge to you if you are unhappy. Please let us know if there is anything else we can do. Thank you."

"Thank you for taking the time to provide your feedback. It is our goal to provide unsurpassed quality and service to our customers and we are happy to hear we met your expectations. We truly feel like our people make the difference. Thank you for being a valued customer!"

"Mr. [Member Name Removed] - Thank you for your feedback. It is our goal to provide unsurpassed quality and service to our customers and we are happy to hear that you seem to be satisfied overall. If there is anything specific we can improve upon please let us know so we can address. Please know that if you have any issues in between services we will come out at no charge to you until you are satisfied. Thank you for being a valued customer. Sincerely, The Turner Team"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for the A rating. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. Please note if you ever have any issues in between your normally scheduled service we come back out until you are 100% satisfied at no additional cost to you. Please let us know if there is anything else we can improve upon to make your experience better."

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Ms. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to our customers and we are sorry to hear that didn't happen. While you provided no feedback, a C in our book is unsatisfactory. I noticed you gave us a C on punctuality and quality but I pulled your account and when we were out for your last TurnerGuard (pest / termite) service we arrived right at the scheduled time and I don't see any notes where you have called in with issues. The last note I see was regarding lawn issues in March. We want to make sure you are 100% satisfied so if you provide some feedback we are happy to resolve any concerns you have. Thank you, The Turner Team"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for the B rating. .At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference. If there is anything you feel we can improve upon to earn that A please let us know as your satisfaction is very important to us!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"

"Thank you Ms. [Member Name Removed] for your follow up response. It is our goal to provide unsurpassed quality and service to all of our customers and we are disappointed when that doesn't happen. We have a great team and when there is an error on our part we all pull together to fix it and use it as a learning tool. Thank you again for your patience and understanding."

"Good morning Mr. [Member Name Removed] - It is my understanding management has been in contact with you. We apologize for the misunderstanding. There was no intention to misrepresent what was covered but given the circumstances we understand your perspective and have agreed to take to take care of the drywood termites since that was your expectation. We have made changes to the contract moving forward so that other consumers have a better understanding of what is and what isn't covered and we appreciate you bringing this to our attention. Again, we apologize for the misunderstanding and look forward to servicing you in the future."

"Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!"