Founded 1971 • With Angi since July 2006
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Eco-Friendly Accreditations
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Verified Reviews
Showing 1-25 of 113 reviews
Janet G.
12/30/2020
They come out monthly, are very cost effective, and their treatment has been very effective. I never see a bug and they are terrific. They have been very safe during Covid times and I would highly recommend them as well.
Description of Work
We have been using them for about 14 years for pest control.
Category
pest control
Sandra P.
02/19/2020
DO NOT GET SUCKED INTO THIS OFFER We were new to the area and went on Angie’s List to find a reputable pest control company and we were impressed with the reviews with Turner; the company was offering a discounted annual in home pest service program which was supposed to save us a little money; we paid in advance and we regret that decision and we are totally disappointed. We should have realized from the beginning when we kept getting hounded by the company telling us we never paid even though we paid with a credit card and had verification. Regarding the pest control program; we had the technician in our home probably 5 times in less than 4 months and the technician kept telling us to clog up little holes with super glue and every time he came he used his little flashlight and would point out more holes, the technician was never able to get rid of ants! We are not impressed with the technician, the process you use or the company. Turner Pest refused to refund any money even though we did not even have the company 6 months of the 12-Month Preventative Pest Control Package. We paid for a competitor to come in and immediately they solved the ants and any other crawling pest problem!
Description of Work
In home ant and crawling pest control
Category
pest control
Service Provider Response
Ms. [Member Name Removed] we apologize for the problems you've had with your service. As I mentioned in the voice message I left for you last week, we have refunded the cost of your unused pest control service. The refund has been applied to your termite service renewal for this year. Please contact our customer service professionals to schedule your termite service. We thank you for being a valued Turner customer and hope that we can provide you with unsurpassed quality and service going forward.Peter F.
09/10/2018
It went well. Lawn looks good. No complaints.
Description of Work
Pest control, lawn weed and feed service
Category
pest control
Service Provider Response
Thank you for taking the time to provide your feedback. It is our goal to provide unsurpassed quality and service to our customers and we are happy to hear we met your expectations. We truly feel like our people make the difference. Thank you for being a valued customer!Jim D.
09/10/2018
Both businesses continue to have insect issues; yard at home has dead spots, weeds and inconsistent color Dissatisfied as of now
Description of Work
Spray for insects at our two businesses, and treat our yard at home
Category
pest control, lawn treatment
Service Provider Response
Mr. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to all of our customers and we are sorry to hear we missed the mark. It is my understanding our branch manager reached out to you to try and address your issues. As he mentioned, we do offer the satisfaction guaranteed program to where we come out in between services at any time if you are experiencing issues and no charge to you if you are unhappy. Please let us know if there is anything else we can do. Thank you.Tracy E.
11/13/2017
It went well. Most bugs gone after first visit. They were able to return in just three days after I saw another bug.
Description of Work
Pest control in the home
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Travis M.
10/02/2017
I have a contract with them. Product treatment could be better good results, but could be better.
Description of Work
Fertilization treatment to my lawn.
Category
lawn treatment
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. Please note if you ever have any issues in between your normally scheduled service we come back out until you are 100% satisfied at no additional cost to you. Please let us know if there is anything else we can improve upon to make your experience better.Nitika H.
08/29/2017
I am contemplating on keeping them for the lawn. There has been no improvement. I think they are supposed to come every other month and I really don't recall the last time they came.
Description of Work
I use Turner Pest Control for my lawn.
Category
pest control
Service Provider Response
Ms. [Member Name Removed] - It is our goal to provide unsurpassed quality and service to our customers and we are sorry to hear that didn't happen. While you provided no feedback, a C in our book is unsatisfactory. I noticed you gave us a C on punctuality and quality but I pulled your account and when we were out for your last TurnerGuard (pest / termite) service we arrived right at the scheduled time and I don't see any notes where you have called in with issues. The last note I see was regarding lawn issues in March. We want to make sure you are 100% satisfied so if you provide some feedback we are happy to resolve any concerns you have. Thank you, The Turner TeamNitika H.
08/29/2017
They come quarterly. I graded them an "A" because of their responsiveness. Even though it's quarterly, if I have any type of issue, they will come right away. I can call today and say "Hey, I got an ant problem," they will come right away. Knock on wood, I haven't had any pest control issues since I moved in the house and I have been using them for the 9 years that I have lived here.
Description of Work
They do pest control for my house.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Tessie E B.
08/17/2017
Very professional, and nice. They call ahead of time before they come, and they send an email with results if I am not there. The price is reasonable.
Description of Work
They do my outside pest control.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!steve C.
08/15/2017
They come about the end of every three months. It's normally one person. That one person has changed over the years. The first five years I had the same individual. Then, the individual retired. The, we had a different individual for a year or they moved on. It's not a different person every time. Usually, you have somebody assigned to your account as long as you're with the company they stay with your account. So, either they die, retire or move to a different company is the reason you get a new technician. It's professional, courteous service at a reasonable price. I did know the family that started that company back when I was a kid. My best friend, it was his family. He died many years ago when his older brother was running the company even though I didn't really know him. I knew the family from back in the 1960s, so I felt comfortable knowing I would get good service. That's why I chose them over the others when we built this home. Anytime I've had a question or an issue they've always been responsive. They've always stood by their product. They've always given us good service. They've always done what they said they were going to do.
Description of Work
They did a quarterly inspection.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!steve C.
08/15/2017
I got yearly service with them. They come once a quarter. They also come a fifth time just for the yearly inspection. They only send one person. We pay them whatever the yearly fee is. Then, they automatically come out every quarter. I think the price was competitive. Usually, they do everything whether you're here or not. They got the business model down. They do a good job. They come out in newer clean vehicles. Their people are always wearing identification cards in their uniform. They act in a professional manner.
Description of Work
They did a quarterly inspection.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Phyllis Jean R.
08/14/2017
They come on a regular basis. I think it is every 2 months for the lawn fleas and stuff. Then they come once a year for the interior of the house. They are reliable. I pay for the year.
Description of Work
Pest control for fleas in the front lawn.
Category
pest control
Service Provider Response
Thank you for the B rating. .At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference. If there is anything you feel we can improve upon to earn that A please let us know as your satisfaction is very important to us!Eric D.
08/07/2017
Very professional and punctual. Price is fair enough.
Description of Work
Ongoing pest control and termite protection
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Bernard C.
07/31/2017
Termite inspection was very thorough and professional. Agent provided quote for specific treatment plan. Actual treatment personnel were very professional, punctual and thorough.
Description of Work
Termite inspection with a follow-up termite prevention treatment (bond) and initiated quarterly pest control.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Jeanne K.
07/24/2017
I have a quarterly schedule, very satisfied with the service
Description of Work
Termite inspection and treatment, pest control
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Christopher Y.
07/19/2017
Great Team! I have had turner now for some time and they are always polite with prompt service. When ever we find unwanted insects, they are quick to respond and provide service. Will keep turner's for a long time!
Description of Work
Pest Control
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!cathy M.
05/22/2017
So far very well Lawn LOOKS ALOT BETTER!!!!!!!!
Description of Work
Lawn spraying Got rid of moles!!!!!!
Category
lawn treatment
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Elva A.
02/24/2017
On 2/20/17 I posted a negative review with a grade of F for Turner Pest Control. Due to the responsiveness and professionalism of Turner's COO, I am posting this notice with an A grade for these two areas. He was extremely apologetic for the errors committed by several employees who had handled my account. After discussing all the issues that were involved, he extended the curtesy of asking how I wanted to proceed in how he could correct the situation. I replied and he agreed to take care of my request immediately. In giving honor to the COO's speedy response and deep concern for what had happened, I am posting this notice to say if I were not servicing my lawn (all organically) myself, I would definitely re-consider re-hiring Turner Pest Control Co.
Description of Work
Lawn Fertilization and Treatment
Category
lawn treatment
Service Provider Response
Thank you Ms. [Member Name Removed] for your follow up response. It is our goal to provide unsurpassed quality and service to all of our customers and we are disappointed when that doesn't happen. We have a great team and when there is an error on our part we all pull together to fix it and use it as a learning tool. Thank you again for your patience and understanding.Robert R.
02/16/2017
Hired Turner Pest Control for termite inspection and treatment mid 2016. Today they come out and said we have drywood termites but they Don't treat or cover them!?! No where does it say in the contracts they exclude certain termites. They recommend another company to handle the job! I'm contacting our lawyer this is a scam!
Description of Work
Fraudulent service contracts not honorable
Category
pest control
Service Provider Response
Good morning Mr. [Member Name Removed] - It is my understanding management has been in contact with you. We apologize for the misunderstanding. There was no intention to misrepresent what was covered but given the circumstances we understand your perspective and have agreed to take to take care of the drywood termites since that was your expectation. We have made changes to the contract moving forward so that other consumers have a better understanding of what is and what isn't covered and we appreciate you bringing this to our attention. Again, we apologize for the misunderstanding and look forward to servicing you in the future.Debbie B.
12/13/2016
Went great! Dennis was friendly and professional!
Description of Work
Termite inspection
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Gwen Y.
12/08/2016
The service went very well. The technician was professional, courteous and seem to value us as customers.
Description of Work
Quarterly pest prevention service. Swept all the eaves, removed spiderwebs and wasp nest and treated the entry points for pests.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Hope H.
11/22/2016
Two different technicians performed these services. Both were excellent! Turner has been an exceptional service provider from the time that I first contacted them to begin service until now. They are extremely professional, thorough and polite, and the results of their work are outstanding. I have had no pest problems and my yard is beautiful, thanks to Turner. I highly recommend them.
Description of Work
Termite and pest control as well as yard fertilization and weed control and fire ant control.
Category
pest control, lawn treatment
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Travis M.
11/09/2016
Today I had some annual checkup and the technician did not bother to close the gate. the gate is on the side of the house, so I do not check it when I let the dogs out. the dogs were out about 45 minutes before I noticed they were gone. One is 16 years old and completely deaf and the other is 13. So after an evening of wandering the neighborhood, with one of them nearly getting hit by a car, its an easy conclusion to stop doing business with this company all together. If they or any of their employees have this little of regard for life and property, and the amount of anguish and frustration at having to track down two lost elderly pets, then I will have nothing to do with them. I advise each and everyone one who reads this review who is considering this company, this is not just a 'simple mistake' that I should get over. this is a fundamental thing that should NEVER happen to risk the lives of pets or loss of property, and the emotional and physical stress of having to track them down. DO NOT USE THIS COMPANY!!! they either don't care or don't train. period. you are letting them into your home, you should keep this in mind.
Description of Work
I've had their top level servicer for several years. about a year ago I even added their lawn treatment service. needless to say a decent amount of my check went to them every month.
Category
pest control
Service Provider Response
Mr. [Member Name Removed] - We sincerely apologize for this mistake on our part. This is absolutely part of our training and we take this very seriously. We have addressed with the technician, who was written up, and all of the managers had a meeting to discuss so we can be sure to stress again to all departments the importance of this. We know how distressing that can be as animals are a part of our families, Please accept our sincerest apologies. The Turner TeamAndy A.
11/09/2016
I spoke to a rep from Turner Pest Control during a termite inspection about my issue. She advised that they could handle that for me and made an appointment. Rep Charles came out to enquire about the bug specifics, took appropriate actions and has followed up on two occasions. I have nothing but good things to say about this company, Thanks Charles and Turner Pest Control.
Description of Work
Bug issues in my bird room.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Peggy R.
11/08/2016
I don't remember how much it cost, I pay for it once a year.
Description of Work
I use Turner Pest Control for pest control. They did an inside inspection.
Category
pest control
Service Provider Response
Thank you for your feedback. At Turner Pest we are committed to providing unsurpassed quality and service and are happy to hear you had a great experience. We really feel like our people make the difference and are happy to hear we met your expectations!Phone
Address
8400 Baymeadows Way Ste 12
Jacksonville, FL 32256
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