Townsend Roofing & Construction

It was a great experience. I had heard about them from friends who had used them. I replaced my mother in laws roof and they did such a nice job even with clean up. She was quite happy with the results and roof looks great. I decided to use them for my house since it needed replacing also. They were all very nice and professional from start to finish. They cleaned up after themselves daily. Roofing staff was experienced (no cheap laborers) and inspectors told me they did a great job and brought everything up to code to deal with hurricanes (being in Florida). They also provided me a detailed mitigation report with pics for me to send to my homeowners insurance. It brought my insurance rate down and I have a nice warranty. Roof looks great. They also gave me a good recommendation on gutter service.

Excellent! Done in good time. Workers were very professional. Job well done.

Extremely well, from original inspection until payment upon completion, Townsend Roofing went above and beyond the norm as follows. Original inspection conducted during heavy downpours and Drew attempted to temporarily repair existing leak, caulking the leaking roof valley. I measure companies by how they resolve problems. Again, they were superior, responding to my specific concerns which involved Martin performing additional inspection of a soffit area and Javier repairing a leak from underlayment nail which had lodged between the roof planking. Finally, Martin and Drew had to team up to perform a water test to locate a pinhole leak between roof edge and patio cover. Bottom line, they were excellent.

We have done a number of home improvement/updating projects this year which have included replacing our roof after 20 years. One of the best experiences we had with contractors was with Chris Townsend owner of Townsend Roofing, a Jacksonville company. I received a total of five bids and after doing extensive due diligence I chose Townsend Roofing. Townsend Roofing was not the cheapest but was competitive. Every reference I checked raved about how good a job Townsend Roofing did. Although Chris runs a number of his own crews he would check in periodically to make sure things were ok. Chris has his own teams and his team leader was here every day, was great to work with and did an outstanding job. His crew was always on time, very polite and did a great job of cleaning up every day (three weeks after the job we’ve found a total of 2 shingle nails in the yard). The roof is larger than many with a lot of peaks and valleys. Chris explained all of the special procedures his team goes through to do the best possible job. After some final touches, the job was everything and more than we expected. While not necessarily a big selling point for us, Chris did the whole job with no deposit at the beginning of the job. This alone was a big indication to me that Townsend Roofing would deliver everything Chris promised and he did just that.

We were very pleased with quality and professionalism of Townsend Roofing. Chris, Martin, Steve and Drew all gave us good personal service and responded to all our questions and needs for this roofing project. We have a very large roof and they completed it in a timely fashion and promptly cleaned up the project area. I wouldn't hesitate in recommending this company. In fact I have already given their name to several of our friends.

Replaced existing roof.  Excellent company to work with, professional, polite, and honest.  Worksite kept clean, job started and completed on time.

Chris and his group surpassed our expectations. They were professional, courteous, responsive, and attentive to our needs throughout the entire process. We couldn't be happier with the way Townsend does business.

Very badly

The crew that performed the work on our roof were well trained and worked very hard. They were neat and cleaned up each night before leaving. The entire job took 2 1/2 days. It rained very hard two days after they finished the job and we had no leaks. In the past, after getting every other new roof, we found at least one small leak that need addressing bu the roofer, none, however, were found after this job. Martin, the foreman for the job, is a great representative of the company and obviously an excellent foreman who knows his job. He obviously has the respect of the men in the crew. Once meeting Martin we were confident that the job would get done without issue...It was! Also, Chris Townsend, after the job and without prodding, delivered the completed Wind Mitigation document that I submitted to my insurance company so that I could get a discount on my home owners insurance. I was extremely pleased with Townsend Roofing and would recommend them to any one without reservation. By the way my wife was even very happy with every aspect of this job!

Excellent, . Time line kept to all work top match. Beautiful job.

unknown

Great.

Job was started and completed to full homeowner expectation and satisfaction. Vendor facilitated all city inspections and project permitting.

Job site was maintained safe throughout length of project and complete cleanup was done after completion.

Estimator came to inspect & measure roof. Chris Townsend met with me with estimate and work to be done, gave me date when work could be done, completed on time, very professional.

Everything was fine. I had a small problem a few months later, and they came right out to investigate it. They performed the fix and did not charge anything additional.

unknown

The entire Townsend team was terrific. They are very professional. Completed work on time and did a thorough cleaning of mails, etc.

Everything went well & on time, from my first meeting with Chris Townsend - to the last shingle put in place & all the clean up-

It went very well. They had very polite, professional personnel. They showed up on time and actually finished a bit ahead of schedule. And they cleaned up all around the house very thoroughly.

very efficient, very friendly,

I was home the entire time they were roofing and the crew was very professional and left a minimum of mess and were as quiet as you could be putting on a roof. its beautiful!

This provider with his outstanding work crew accomplished in three and a half days the complete removal and replacement of my roof.  Chris Townsend, owner, and his three man work crew are a rare breed of dedicated professional roofers that installed my new roof, using GAF Timberline HD shingles. Monday and Tuesday, the crew arrived at 8:00 AM and worked steadily to 5:30 PM.   This is the time frame my Home Owners Association authorizes contractors to perform work on our properties.  The third day, they worked from 8:00 AM until 11:30 AM.  On two occasions during the roof installation, a supervisor would appear to check on the teams progress and to ensure my satisfaction with the progress of the job.  I had opted for an underlayment upgrade and the additional installation  of the GAF Cobra III Vent system.  My old roof used two power ventilators and I asked that they be removed since they would not be needed because of the installation of the GAF Cobra III vent system.  During the removal of the old roofing materials, it was discovered that some small area of potentially rotten wood was discovered and this was immediately replaced with new plywood prior to the installation of the new underlayment.  There are five large Skylights on my roof and two of them needed some adjustments in order to ensure that there would not be any leaks.  Rather than overlook this issue the lead roofer called my attention to the matter and suggested that I allow the work crew to make adjustments to the two skylights, which of course I agreed to.   
I cannot say enough good things about this experience.  In the 22 years that I have lived in this home, I have never contracted with another company that demonstrated such excellent business practices.   Again, Kudo's to the work crew and to Chris Townsend for an extremely satisfying roof replacement.  If I am around when this new roof needs replacement and Chris is not retired, I would have him do it again.

It is rare that I am as impressed as I have been with Chris Townsend and Townsend Roofing.  From the punctuality of Jason who did the initial inspection, to the crew showing up exactly when they said they'd be there, to the fact that Miguel our foreman finished earlier than expected, I have to give Townsend roofing the two thumbs up, better than I ever expected rating.  I contacted three roofing companies to give me quotes on my new roof.  One was way over what I thought the cost should be, one didn't call me back for a week and a half after I contacted them on Angie's list, and Townsend roofing who was prompt, courteous, and affordable.  Chris actually brought the quote, and paperwork needing signatures to my office instead of making me meet him somewhere, and after the job was done provided me a detailed listing of costs along with all of the pictures and paperwork from my insurance company.  I couldn't be happier with the service provided by Townsend Roofing.  Wish all companies made things this easy!
Matt Stair

unknown

Townsend's crew started on a Monday morning and finished early in the afternoon on Thursday. Very satisfied with their work.

Townsend Roofing was fantastic. There estimate was significantly lower than competitors and they did everything perfectly. Weeks after the job was finished my wife noticed a slight asthetic problem and we contacted Townsend. They came right out and fixed it. I have done several home renovations and have only had a few professionals that I would recommend after the fact. The only reason I am reluctant to recommend Townsend so highly is because next time I need roofing work, they may be too busy!