Terry Vereen Plumbing

"I apologize sincerely that you had this negative experience. Our on call plumber had a family emergency after a long night with a different customer. I would be happy to make this up to you by offering a discount on your next service. Please feel free to contact me personally at the office, my name is Tabytha and I am the operations manager 904-384-5661"

"Hello, [Member Name Removed]! Thank you for taking the time to leave this great review. We hope to be able to take care of all your future plumbing needs."

"Thank you so much for taking the time to leave this wonderful review, [Member Name Removed]! We hope that you will not need our services anytime soon but we will always be available when you need us."

"Thank you for taking the time to leave this fantastic review! We appreciate your business."

"Thank you so much for taking the time to leave this wonderful review. We promise to continue to provide good customer service and take care of all of your plumbing needs for as long as you will let us!"

"Thanks for taking the time to leave this great review! We would be glad to help you with any plumbing needs in the future."

"Hello [Member Name Removed], thank you for taking the time to leave us the great review! I apologize if the service charge was not made clear at the time your appointment was set but I am very pleased to hear that you were satisfied with the services you received. Next time you need anything please give us a call and we can tell you how to receive 15% off of any standard service call!"

"We are glad to hear that everything is as it should be. Let us know if you need us again in the future!"

"We are so glad you were pleased with your service Mr. [Member Name Removed]. Thank you for taking the time to leave this awesome review!"

"Mr. Portorreal, we are so glad to hear that you were satisfied with the technician and we hope to have an opportunity in the future to impress you again. Thank you for taking the time to leave this review!"

"We are so glad the performance lived up to your expectations [Member Name Removed], thank you for taking the time to leave this great review!"

"Thank you for this great review [Member Name Removed]! We are glad to hear that your technician was able to take care of you!"

"We are glad to hear that you are pleased, [Member Name Removed]. Thank you for leaving us this review!"

"Thank you so much for this excellent review [Member Name Removed]! We are extremely pleased to know that you are satisfied with the work performed at your home and we hope we have the opportunity to work for you again on your future plumbing needs."

"Hello [Member Name Removed], we are sorry to hear of your most recent experience with the office. After speaking with you over the phone on these concerns we did make an effort to contact our regular clients and inform them of the most recent rate change. With a growing market and demand we have made changes to our rates a handful of times in the past two years. We are trying to grow as a company and feedback like yours is immeasurable to us. We want to apologize again for any inconvenience you experienced in dealing with our team and thank you for using Terry Vereen Plumbing."

"Thank you for taking the time to leave this great review [Member Name Removed]! We are pleased to hear that you and your tenant are satisfied with the service provided and we will continue to provide excellent service as long as you will allow us!"

"Hi Mr. [Member Name Removed], thank you for taking time to leave this great review! We are glad to see that you were pleased with service and we hope to have the opportunity to take care of you again for all of your future plumbing needs."

"Thank you for the awesome review Ms. [Member Name Removed]! We are pleased to hear that you are satisfied with the service and hope you choose Terry Vereen Plumbing for all you future plumbing needs."

"Thank you for the great rating Ms. [Member Name Removed]!"

"[Member Name Removed], Thank you for your sharing your experience with our team. While I am dismayed to see the service we provided on 2/14/18 did not meet all of your expectations, I am pleased with the feedback as it is the best way for my team to grow. The fittings we used to repair your line upstairs were what we deemed most appropriate for what you were attempting to achieve. Where required by code, we used copper fittings and pipe with the rest done in CPVC. Because our plumbers are not on commission, there is no incentive to install more than what is needed to complete the job at hand. If you are concerned about the finished product, we would be happy to return and address any of the work performed. Our goal is to leave you with the assurance our work in your home was performed to your satisfaction. Should you wish to discuss this further, please do not hesitate to call me at our office, (904) 384-5661."

"Hi Ms.[Member Name Removed], I'd like to apologize again for the misunderstanding. When I called and spoke with a gentleman the day before your scheduled appointment I explained to him that we were having to rearrange the schedule and if you folks were flexible than we would like to move the appointment. He said that he would have you call back once you had picked up the grandchildren but then I wasn't able to reach you again until the morning of the scheduled appointment. When we spoke that morning you explained that your schedule was free and we agreed to play it by ear. Unfortunately I did not get an answer the three times I attempted to reach you after that. By all means we are very sorry for having to reschedule in the first place but sometimes things happen and we simply were unable to reach you again. I did leave a voicemail for you but I understand that is not always the best means of communication. If you would like to get back on for an estimate than please give me a call back at either the office or my cell phone number that I gave you that morning and we would be happy to accommodate you."