Solar Service By JenCo

TERRIBLE Faulty installation

Of the two different times we had JenCo do service for us, they did the job right the first time and didn't have to worry about them not doing what we asked them to do.

They sent a young gentleman named Randy. On the phone I told him that this was a long pipe. The first time he came he said "oh this is a long line and I don't have enough pipe." I told him that I had explained that to him on the phone. He then said he wants to change all 3 pipes because they are all old and told me he would charge me $500. He came back and repaired one line which was already in good shape because it was only 2 years old. He then cut the other two lines but because they were old and swollen, he said he could not repair them. He threw his tools and started acting mad. He then said he has to change all of my pipes and it would cost $1000. Initially I agreed but then he called me and said he wants to meet with me. He brought me quotes for photovoltaic panels for $13,000. I told him, that I only wanted my pipes fixed. He said he has to order different parts and he may run in to other problems..... As soon as he left I called him and cancelled everything. I told him I pay him for the pipes he brought and part that he fixed. Just to remained you what he fixed was not the pipe that was broken. Moreover, since he had cut all good pipes too, I am left now with repairing things that did not need repair in the first place in addition to the work that I had called him for. They have sent me a bill $407 because I asked them to leave the pipes that they had brought me. They have charged for a repair of a pipe that did not need repair. Moreover, the pipe that was broken plus other pipes that he cut need to be fixed. I am so sorry that I called this company.

unknown

Very timely, very professional, very courteous and left my house and yard clean and neat every day.  Were proactive in working with my roofer, without even being asked to.