Solar Energy Labs Inc

We decided to go with this company after reading the great reviews. BIGGEST REGRET we have! The set up and installation process was smooth and wonderful, it started off great! Since installation, our bills have TRIPLED and we even purchased the solar water heater. We have only seen a $3 to 4$ credit on our bills. When we called to speak about what our production was and why we weren't seeing credits or the power production we were told would occur, we were told someone was coming to look at our system. The owner said he would be speaking with the rep to see what was said at our sales meeting, but his wife was sick so it would be a few days (it has been MONTHS). We have called multiple times and sent emails-and over 7 months later we still have not had anyone from the company come out. In fact, we have been given excuse after excuse as to why it was taking so long to get back to us. Last week we set up an appointment once again when our sales rep--- only to have another No Call No show. To say we are disappointed is an understatement. The owner and his wife are sweet, but at this point, sweetness isn't helping pay for panels that aren't producing what we were promised. (I will say that it wasn't the owner or his wife that pitched us, perhaps that is the problem). A conversation and explantation would have gone a long way, but at this point, we might have to start looking to have that conversation elsewhere. I am writing this review because we have given a fair amount of time for the business to do what's right, or at least show up to explain what is happening. I do not want anyone else to have to be paying for panels that are just "looking pretty".

It was great. I've been dealing with them for 5-6 years. All the their employees are good.

They were great. Very good. No bad things to say about them.

Their work was outstanding. No complaints. We love them.

Excellent all around. Very credible and accurate in the analysis by the sales consultant and professional in the installation. Nicely cleaned up after themselves.

We were having problems with $400 electric bills which was killing me. When he did the audit of our house, he told me that most of your electricity goes to your water heater tank and the air conditioning unit. The company that built this house used this house as a model home. It was built 6 years before we bought it. Of course when they build model homes, I don't think they don't put the top quality stuff into the house as they do in a house that somebody is buying and paying for it. And then when they are finished in the location then they sell the model home for the price they can get for it. It was a package deal. I didn't realize that the air conditioning unit wasn't even big enough for the house. They just put a unit in that they had and it really wasn't meant for the house size that was here. But keeping the model home cool when you're only going to show it for a few hours a day is a lot easier to set the thermostat than it is when you're trying to stay cool when you're living in the house. When they came to do the audit, the guy said you're air conditioner is not big enough for the house that you have. I told him that we did discover after we moved in that the air conditioner was air conditioning the garage. The guy came and worked on it and he said I would close the vents going to the garage and that would help cool the house. It did help but it didn't make it comfortable. The price was phenomenal and the guys that did the work were phenomenal. The guy who put in the air conditioning, the boss came out to inspect it. He didn't like the way it was fitting in the closet. So he made his guys come back and take the whole unit out and put a different unit in after it was all installed. Because he was not happy with the quality of the work that was done. I mean I can't say enough good things about them. Personally I don't think you could ask for a better group of people. It's a family run business. The owners name is Mike Newman. We got 27 solar panels. My electric bill was $400 a month when they started and my last electric bill was $51. I really didn't know a lot about it until their sales guy Ken came out to talk to us to start with. He went thru the paperwork and everything to get us the financial part of it approved and everything. He worked really hard to make sure that was all going to come together. He checked on me every week until the work was completed. And Mr Newman was fantastic. We had a problem with an alarm was going off in the garage on the hot water tank. I called them and the guy that installed it was here that same afternoon to find out what was the matter with it and why the alarm was going off. There must have been a bad sensor inside of it and he stood here with me and we called Ge. He helped me with the serial numbers and model numbers. He stood here and made sure they had every bit of information that they needed. They sent the part and he installed it because it was going to take a couple weeks for GE to get here. He said that is unacceptable because they don't have any hot water. I'll do it myself and he did. He called me the morning that it came in and he was here that afternoon to install it. So instead of going 2 weeks without hot water it was only 4 days.