SERVPRO of Arlington / Jacksonville East

Ryan did an amazing Job setting this all up and the crew was so clean, nice and professional. They remediated a den that had water damage and some mold. They were very respectful of our home and all of our belongings. The mold test came back all clear after they were finished. I will recommend them!!

They removed all the water from the home and took care of all the damages.

they got the mold out the house now we are mold free,. Great job.

They have always displayed the highest level of professionalism when ever I have had to call them out to my home.

They came highly recommened to me for water and mold damage. The job was done in a very professional manner.

It went very well , if I must say so. I feel safe in my home and it has never looked better.

It went very well and the price was not that bad either.

It did not take much time and it went great.

A car crashed into my house and took out two walls. After calling the 800 # I was connected to the Beaches/Ponte Vedra office (please see their review) which was not a good experience I googled for clean up help again and saw there was an Arlington franchise. Call them, they were great and assured me they were not affiliated with the Ponte Vedra office at all. This was two days after the accident and after the insurance adjuster had inspected. The Arlington office dispatched two very nice and professional young men (Stephen and his brother) early on Sunday morning. They arrived when they said they would and did an awesome job cleaning up. They removed and took with them all the debris which included 2x4's, drywall, carpet, insulation, and a fireplace. While telling them about the crash two days earlier and the horrible experience with the other office, they said "we wish you would have called us, cause this is what we do.." They build the insurance company directly. They then also informed me that they could do the repairs. They called their office and set up an appointment for Chandler to come out the next day for an estimate. I hired them to do the rebuild. Stay tuned for that review, I think it will go well.

Construction is complete and ServPro did a great job.  Chandler was very easy to work with and was always available whenever I called.  I would highly recommend this company if you have any emergency damage.

It went well.

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Crew was fantastic and we are extremely satisfied with the work performed.

They were two hours late, and then sat in the truck for 10 minutes talking when they did arrive.  I tried to ask them questions during the job, and they ignored me.  I paid $350 for 50 minutes of work, and the carpet was still soggy after they left.  When the insurance adjuster came by, he immediately called another company.

We have an a/c unit in our attic and the drain line must have gotten clogged because the pan overflowed and water was leaking through the ceiling into my daughters room. I was in a panic and Googled water damage and found Servpro of Arlington. I called them immediately and Dawn answered the phone and assured me that everything would be ok. She suggested I call an a/c repair man to fix the leak (she gave me some suggestions of people they use all the time) and she said she would send a technician right away to clean up the water. Ryan and Lucas arrived promptly and were very helpful. They got up all the water and put some drying equipment in the room. They checked in the attic and discovered that we had a bit of mold. I was nervous about it, but they said it was a small area and that they could take care of it. They said they would contain the area and treat it. They seemed very knowledgeable and eased my worries. Once the room was dry, they asked me if I wanted the carpets cleaned. I did and they did a fabulous job. I was very pleased with the level of service I received from start to finish.

The process went extremely well.  The Servpro staff was very professional.  They arrived at at the time that they said they would and they appeared to be clean, knowledgeable and friendly.
The staff began working by  setting up barriers to contain the affected area from the rest of the house.   They used   machines called air scrubbers to clean the air while they were working.  They did have to remove some drywall and tile and they were as neat as possible with that procedure.  Overall, they were very informative and easy to work with and made the whole process as pleasurable as possible.

They placed 14 heaters and 2 dehumidifiers in the drenched area x 3 days.  They removed base boards so walls could dry more easily.  They returned daily to monitor equipment and progress.  They assisted me with paperwork so the claim could be filed.  They took photos to document the damage and their work for insurance purposes.  At all times, they were professional, pleasant, and informative.  Ian and Lucan were the initial techs who arrived on Sunday.  And at least one of them came on subsequent days, assisted by another tech.  All had a pleasant, professional demeanor-- not too chatty, not too hurried, always ready to answer questions.  Ian informed me that they had an in-house contractor who could replace my baseboards.  That bid was high, not clear,  and each time I questioned it, the bid came down by about $100.  (That bid was based on Ian's photos.)  I elected to have it done by an independent handyman at a better price.

They gave me the best price and Adrian went totally out of his way to give me the best customer service possible. Highly recommended!

They were extremely professional. The service technician, Tyrone, went beyond the call of duty. He came in on his day off to check how the process was going. At that time, I had to be out of town , so they still needed to have access to my home. For the fews days i was there when they were doing the work, they were very professional and helpful. I felt confident that they could have access while I was away. When I came back, everything was done. It looked like the house had never been flooded. I can't say enough good things about them. With all the stress that this kind of situation brings on , they made it as easy as possible and alleviated much of the stress that I had.

The drying out part worked fine but they had no way of fixing the leak. Had to call a plumber to identify and fix the leak. As for drying is concerned they did an excellent job. They are a bit on the pricier side. Would have cleaned and dried it out myself if it was my home, but it was a rental for me.

They were very informative and came out right away. They were helpful and reassuring and they were very professional. They also talked to us about insurance options and the cost came out to be less than the estimate. I would use them again in the future.