Rowanoak Outdoor

"Met with customer and informed her the package she bought would not cover the square footage she wanted covered with landscape material. Gave her a bid to remove existing plant material, clean beds and add a few more plants then scheduled the work. Customer contacted me said she had her lawn maintenance people remove shrubs. Arrived to do the work they only removed two shrubs and cut the rest to the ground. I called and told her I can not plant plants on top of root balls. Also her gutters were hanging and there was several inches of standing water in beds. Informed her plants would not live in these soil conditions which is why a lot of them were dead and were being removed recommended amending soil and she declined. Took pictures of gutters and sent them to her. Removed two stumps was never compensated. Customer called back once other stumps were removed ( she did not want to pay me to do it) and had gutters repaired. Cancelled extra plants and clean up which is why there is grass in the beds. This was not part of the deal. Planted plants from package plus other plants she bought from somewhere else and was not compensated. As you can also see from picture topiaries are not part of the deal. She also asked me to set pavers for her without being compensated for which i declined. I met with this customer 5 times for a plant package which cost 299.00. Some people are ungrateful no matter how much you try to help them."

"Was on time to both appointments. Initial consultation was 5 minutes early waited on home owner and to do the work was on time as stated via phone call I received by spouse who was not at initial consultation. Did everything client asked us to do she said it was 'wonderful' and appreciated the work because her back no longer allowed her to do it herself. Asked if there was anything else we could do for her before leaving she said, "no if this was all my husband asked then that's all.""

"Im unsure why you are leaving a review on October 26th for work done on March 5th. I speak with every client after a job is completed if I am not present to ensure quality standards are being met and my customers are happy with the work. Second, the reason I dont remember your job is because I FIX EVERYTHING I BREAK. Always have always will. I cant fix what I dont know about. Third, we do not own or operate a tiller."

"[Member Name Removed] originally gave us an A rating. We did not install weed barrier because it does not prevent weeds. I spent weeks going back and forth because what you wanted would not fit in your budget. Not only did I discount my prices, gave you contractor pricing because you were really upset about the condition of your yard and I was in a position to be kind and help you. Not only is the weed barrier a waste of money, it would have been an additional 1000.00 to cover that square footage. You did not have this in your budget. I suggested preene preemergent herbicide which you said you didn't use, pull the weeds, and use round up. Landscape beds require regular maintenance which I instructed you on regardless of weed barrier or not. This is why people hire maintenance companies to maintain planting beds."

"Please when purchasing these deals read the entire description. 2 hours with two people. 4 hours with one. There were two people at your house for two hours as you described in your review even though when speaking with you you stated there was only 20 minutes of work to do."

"I apologized for missing our appointment. Confused as to how you said, "no problem", now on here its an issue. I was just as confused when trying to communicate with you your son or his answering service was answering the phone. I was never given a direct contact number to you. Spoke to your son several times but you only once. Your son stated you only wanted the azaleas that came with the deal which is what we planted. The property line is not marked, and is not a manicured planting bed. It is full of miscellaneous trees, weeds, grass, sparse scraggly azaleas, and leaves. It is wild and over grown. The deal did not include sod removal, or bed clean out of any kind. Neither you nor your son indicated you wanted to add this service so we planted the azaleas where they would fit in between existing azaleas and trees. You nor your son have contacted me regarding the service provided. You went straight to Angie's List and first stated I didn't plant anything and now have retracted that review and said I planted something and did a terrible job. I did exactly what your son said you wanted, planted azaleas using your irrigation heads as a marker for your property line as indicated in the landscape plans from the 1980's. Your yard does not look anything like the landscape plan from 40 years ago."

"A Pleasure to work for. Understanding, reasonable and we are thrilled you love your landscape! Thank you for your business we appreciate it! Please let us know if you have any questions or concerns regarding the plant material."

"Super sweet customer! So helpful and patient. You were a pleasure to work for and we are grateful for the work. Please let us know if you have any questions about the plants and trees we installed."

"You indicated to my employees as well as myself via phone what a wonderful job my crew did at your home. The deal states 2 hours with 2 employees. They did as much work as was possible inside the two hours. You could have purchased additional time to complete any additional work."

"Mr. [Member Name Removed], I'm not sure what the confusion is regarding this deal. It states 1 person 4 hours 2 people 2 hours. There were two of us for one hour and 15 minutes removed all of the leaves from the beds as you asked, pulled all of the weeds and oak tree seedlings from your planting beds even though you didn't ask us to. We do not trim trees taller than your house roof line. You stated another landscaper blows the leaves into the woods I said if that is what you want us to do I will come back and blow the leaves into the woods. I came on Friday to blow the backyard because it rained on Thursday making it difficult to blow anything in the rain. I did exactly as you asked and blew all the leaves into the woods as most of your backyard is natural unlandscaped wood line. You did not call or leave a message stating you were unsatisfied with the level of work. We would have been happy to come out and correct any issues as I do with every customer I have ever had."