Quality Discount Roofing LLC
About us
Located in Jacksonville, Florida Quality Discount Roofing does everything from minor roof repairs to new roof installation. Our team has been keeping homes and businesses covered for many years. No matter what the scope of your roofing needs, we at Quality Discount Roofing strive to complete your project on time and under budget. Fully licensed and insured, you can rely on us to guide you through every step of the process with precise efficiency. As certified specialists in metal, shingle, tile or flat roofing, as well as waterproof coatings, you can trust our team to provide skilled craftsmanship using only the highest-quality materials on the market. We have the expertise you need at a price you can afford. Contact us today for a free estimate and to learn more about our wonderful service.
Business highlights
Services we offer
Installation., Residential & commercial. Metal, shingle & flat roofing. Waterproof coatings. Gutter Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 11% | ||
| 8% | ||
| 3% | ||
| 3% |
"Thank you for your review!"
"Thank you for your review! We aim to provide a top level of customer service!"
"Thank you for your review! We aim to provide a top level of customer service!"
"Thank you for taking the time to leave this review. Our goal is to always get A's across the board. We have put in systems and procedures to achieve that goal. Hopefully we will move closer to that in 2018. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"It is unfortunate that your planned rescheduled appointment slipped through the cracks. We sincerely apologize for that and can assure you that is not the normal manner which our very professional salespeople conduct themselves. Please understand that the Holiday Season is a busy one, both professionally and personally, for everyone. Many customers are pushing to get their roofs put on, sometimes for Christmas or end of year tax and other reasons. We are not making excuses but stating valid reasons how this could have happened, especially when still meeting the increased demand for new roofs because of the hurricanes. We would have sincerely appreciated a reminder phone call from you because our over site was not intentional. Please accept out apology. Quality Discount Roofing Your trusted friend in the roofing business"
"Mr. [Member Name Removed] thank you for reaching out to Quality Discount Roofing. It is unfortunate that you have not received a return call for the message you left after hours on a Sunday. We have five people that answer phone calls and can assure you that none of them come to work with the intent to be unresponsive. It is 5:51 AM on a Saturday Morning and your written review is being responded to. In all likelihood you left this message after hours on a Friday because all messages are checked regularly and responded to as soon as possible during regular working hours. Not everyone uses the voicemail system because five people do that. We are not saying that someone could not have picked up your message and forgot to return it. However, please keep in mind that technology is not infallible and your message may not have been received. If you could be so kind and call again we will be happy to respond, we will also check to see if you are in our system and reach out to you. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Your file was reviewed before responding to this review. A professional written proposal was sent two days after your initial appointment. Along with your proposal you received a letter explaining what will be taking place, should you decide to use our services. We look forward to working for you. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for the sharp one word review of your repair job. Because of Hurricane Irma we are extremely busy in the repair department. We are working through our calendar and getting to our customers but patience is the key. The job will be worth the wait vs. going with an unknown repair person or company that may not be there when you need them. Thank You Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for taking the time to let others know that we take good care of our customers. Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for taking the time to provide this review. We are pleased that everything went according to plans and lived up to your expectations. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for the great review. It is always nice when things go well and the effort leads to a satisfied customer. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Unfortunately, this was not the run around. In various parts of Jacksonville, we had several weeks of high winds and heavy down pours that made everything really difficult, for weeks, to schedule jobs and warranty work. We were finally able to get a service tech to our customers home, which was followed up by a visit from the Manager of QDR. We are working to improve all procedures of which this is one. This is our first D rating and it does not feel good. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for being our customer and for the good review. Our goal is to do excellent work for every customer. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"Excellent review. Our Account Managers know that replacing a roof is something that many home owners have never done and may never do again. Therefore, they take the time to provide a written proposal and provide the information necessary to let customers know what to expect. Thank you for being our customer. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"
"We thank you for taking the time to write this excellent review and letting everyone know that we do good work. Our process starts by meeting with customers so our representatives can take the time to educate customers on the roofing process and the differences in the wide variety of shingles. We truly appreciate customers that understand that it is important to know what they are getting before the purchase is made. Requesting a price and not meeting with an Account Manager to gain knowledge is NOT a good way to make a major purchase for you home. Your business is truly appreciated. Thank you Quality Discount Roofing Your trusted friend in the roofing business"
"Excellent! Now that is what we are used to hearing! Thank you for your feedback Quality Discount Roofing Your trusted friend in the roofing business"
"Wow, thank you for taking the tremendous amount of time it must have taken to write this review. Although we are pleased that we received an overall rating of a B, we certainly are not happy because we did not earn an A rating. All of the issues you had with that crew will be discussed with the crew leader, who does speak both English and Spanish. He will also receive a copy of your review. At Quality Discount Roofing we are striving to be the best roofer in the region, every year. We thoroughly understand what is required to achieve this goal. With any business one of the keys to success is the quality of the work being done by the employees, as well as the professionalism of those employees. Obviously, the quality of their conduct gave us a C rating in quality and an F in professionalism. This obviously should not have occurred. In general, we receive many compliments about our crews as well as the completed projects. Thank you for your feedback Quality Discount Roofing Your trusted friend in the roofing business"
"Thank you for the A rated review. Hurricane Mathew did cause an inrush of business. It was compounded by the fact that we had just won Bold City Best Roofer and received a great response from the Home and Patio Show. Mathew was a challenge because all resources were stretched, including those of our suppliers. We did our best and thanks to patient customers like you, we caught up and this Spring we received the Super Service Award for Best Roofer 2016 from Angie's List. Thanks to all of our customers. Thank you Quality Discount Roofing Your trusted friend in the roofing business"
"Simply awesome review. It gratifying to see that the improvements we are making are producing the prescribed results. Thank you for your business. Thank you Quality Discount Roofing Your trusted friend in the roofing business"
"Wow - That must have been for the excellent presentation done by one of our professional estimators. Many people have said the difference between our estimators and others is, our guys provided more details which shows they really know what they are talking about. Thank you Quality Discount Roofing Your trusted friend in the roofing business"
"Thanks for your taking the time to do the review although we do not really understand how you rated us. 3 "A's" do not average a "C" Thank you Quality Discount Roofing Your trusted friend in the roofing business"
Licensing
State Contractor License Requirements
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