PuroClean Emergency Services - Jacksonville

After our mother passed away the damage we found in her home from mold and trash was extensive. We had no idea what to expect when we called asking for hep but after meeting the owner and staff a plan of action was discussed in detail with us so that we understood every step of the way what to expect. From beginning to end every detail of the job was handled with care and support from the staff and Management at PuroClean! Fast and friendly a whole crew of workers arrived the next morning and helped us clean out our mothers’ home and begin treating the mold damage. Some companies may just arrive at your home to do the job but PuroClean actually cared about us as people and not just another job!!

Ed came over to inspect our AC and vents and saw no mold. We were experiencing an odor and we were quite worried. He was able to sanitize our air handler and educate us able mold. He was very knowledgeable, honest, fast, very friendly and was super professional and I would recommend him and ProClean to anybody. He gave us a peace of mind and a lot of education. I would be comfortable to call him if we have any other future issues. Thanks guys!!!

Today puroclean came to our home to address our mold and mildew problem. The team of Tim and Wayne were on time and went over the details of the work they would do for us. They were extremely kind, considerate and professional. They did their work unobtrusively and so neatly. Tim was careful to go over the remediation plan with me. I understood each step they would take. They along with their project manager, Jared, were outstanding. I would recommend them to anyone. Puroclean should be proud to have employees like them.

We called very late on a weekend, and not only did they answer on the first ring, they were there within 30-45 minutes. The techs were amazing. They were polite, professional, courteous, respectful, and knew exactly what to say and do during our extremely emotional state of mind. No matter the situation, this is the company to call. Thanks, PuroClean, for taking care of us like we were your own family.

They came out to look at work needed and give an estimate which was promised in 3 days. Never heard from them again. After a couple calls to the office and tech, NEVER heard back. No excuse !

The Puroclean team was absolutely amazing!!! They were fast, clean, informative and more! I recommend them to EVERYONE!

Not good chairs were never cleaned, the walls where half done and they left the floors dirty from them doing the work. they also broke one of my coffee cups and broke off a piece of the window seal

Dumbfounded. I called the company on Thurs and had an appointment for the next Monday morning at 930am. Eddie showed up on time and took a look at the 2 closets with the mold problem. He discussed the recommended management plan with my mother in person and with me over the phone. We had the impression that work could be completed later this week (wed/thurs/fri). Because the recommended management was more extensive than I was expecting, I told him I'd think about everything and get back with him. I called the office at 430pm to discuss with him and was told to just call his cell phone. I did - and left him a voice mail indicating my interest, requesting the recommended management plan and a cost for the service. I was also interested in the names for the companies that could replace the ceiling area that needed to be removed (I was told they either diagnose or remediate - but not both). Eddie did not return my call; I called his work cell phone again the next morning and left another message. It is now 5 days later and there has been no follow at all. In the mean time, I found another company, who did an evaluation, including air quality samples - and had results and recommended management within 24 hours. Their recommendations were much more along the plan I anticipated. Shame on me for believing this fella. But shame shame on Eddie for representing your company so poorly and not responding to a request for followup.

Very well, everyone was very understanding. They explained the process of the clean up and told us what to expect. We were very impressed with their service. The crew came and packed up the belongings in our house and then cleaned up the damage and unpacked the items for us. It was such a relief that we didn't have to worry about anything. The results were wonderful. Our house has never been that clean. No signs of the fire now. Great Job Puroclean. We would recommend this company to everyone!

Worked good timely manner Steve Thomas Very knowledgeable.