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Protection 1 Jacksonville

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Protection 1, a repeat Angie’s List Super Service Award recipient, is the nation’s largest full service security provider, protecting residential, business, national account and integrated system customers at millions of locations across the U.S. With its headquarters in Chicago, IL, Protection 1 operates 70+ local offices with more than 2,500 employees for immediate assistance to our 1.6 million customers. Celebrating 25+ years of service excellence, Protection 1 has a proud history of focusing on its customers. This is reflected in our A+ BBB Rating, 10+ Year BBB Accreditation, 95.6% Customer Satisfaction Rating and being rated the #1 in Security and Home Automation by SDM Magazine. Other ways we stand out include our professional installation, same day service, 24/7 live customer service by phone/chat/email(no more automated phone attendants or extended wait periods) and a network of multiple company-owned monitoring centers providing nationwide redundant security coverage and peace of mind. As an additional measure of security, each Protection 1 employee undergoes a 14-agency background check so you’ll always know you’re in good hands. As a privately held company we serve the broadest spectrum of residential and commercial clients, including household brand named national accounts in the retail, banking, manufacturing and high-security markets. We maintain a full-time licensing and compliance staff, which maintains thousands of state and local licenses to ensure nothing but the best customer experience. Call our security experts today and receive up to a 20% discount on your homeowners insurance with a professionally monitored security system from Protection 1, the better choice. Call now.

Business highlights

Emergency services offered
37 years of experience

Services we offer

CCTV & remote video, Professional installation, burglary alarms, business intrusion monitoring, carbon monoxide, card access control, dedicated cellular monitoring, digital cellular backup, extended warranty, fire detection & video surveillance, flood, heat detection & sump pump high water alarm., identity theft protection, low temperature, maintenance program, smart phone apps, smoke & fire, web & mobile-based controls, wireless home security monitoring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
Showing 1-5 of 5 reviews
David B.
Aug 2013
5.0
Yes, I recommend this pro
Chatted online with representative last night. Gave error code details on one zone not showing READY. Rep on line walked me through any diagnosis I could perform. With that unsuccessful, she arranged with me to send a tech. This morning, Tech Ken called ahead to advise he would be there shortly. Arrived well within the time the rep online advised tech would show. Tech was professional, polite, well mannered. Quickly used his equipment to discern which window was the problem. Removed old magnet and installed new replacement. He explained why a weak magnet would have caused the problem. Checked whole system to make sure was working well and being received by alarm company monitoring.
I asked for any additional advice he might give me on the use of my alarm. He advised that I should use it on instant mode at night and during the day should I be home and not stepping in and out of the house. He related a close call with a customer who would have been better off with instant on than with delayed mode as she had left it. Daytime intruder kicked down front door during the day when she would not normally be home. No alarm sounded immediately on 90 second delay mode. He opened her bedroom door which woke her up from her bed. Then the delay kicked in and sounded the alarm. He ran away at the sound of the alarm and customer was okay. But instant on while she was home during the day would have been smart. As soon as intruder kicked the door open, alarm would have sounded. Good advice from the tech.
Tech removed all tools. Explained no charge for service. Shook my hand and went on his way.

Cathy H.
Jul 2013
5.0
Yes, I recommend this pro
$325
My husband really liked them. They were incredibly patient and showed him how everything worked.
Response from Protection 1 Jacksonville
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that we were able to resolve your concerns. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Stacie D. Protection 1"

Maurine C.
Feb 2013
5.0
Yes, I recommend this pro
I have had them forever. They call me every time the alarm goes off. They are very responsive, if I have a problem or can't figure something out. They have a great setup so it is user friendly. They call within a minute if your alarm goes off. I accidentally set of the alarm and left and the police came. I pay the minimal amount and several times I feel they went beyond what they had to do.
Response from Protection 1 Jacksonville
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1"

Jack M.
May 2012
5.0
Yes, I recommend this pro
$10
I have used them for years. I have no problems with them.
Response from Protection 1 Jacksonville
"Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1"

Maurine C.
Apr 2012
5.0
Yes, I recommend this pro
$25
I have a very old system, and they were very good at repairing it instead of trying to talk me into a new one. They are not always trying to sell me more, and I appreciate it. In fact, they think of me as the grandmother of customers as I have been with them for long. They are very good, responsive, trustworthy, do a good job and all of that; however, like many companies, they use an 800 number that goes somewhere else in the country, and I wish they didn't because that drives me crazy, but I understand their reason for doing so. Their local repairmen are not only conscientious but understanding too when I am trying to explain the problems on my own since I am not a professional alarm person, and I will have to say that when I call their regular alarm people, they are very responsive, and they are always patient when I am trying to explain to them what's going on. I would rate them highly in all aspects since it's been eighteen years that I have had it, and it was two years old when I got it, and they don't try to make me buy a bigger system with bells and whistles as I am perfectly content to change batteries. They really have been as loyal to me as I have been to them.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Protection 1 Jacksonville is currently rated 5.0 overall out of 5.

Protection 1 Jacksonville accepts the following forms of payment: CreditCard

Yes, Protection 1 Jacksonville offers free project estimates.

No, Protection 1 Jacksonville does not offer eco-friendly accreditations.

No, Protection 1 Jacksonville does not offer a senior discount.

Yes, Protection 1 Jacksonville offers emergency services.

No, Protection 1 Jacksonville does not offer warranties.