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Paradise Pool Service
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
Paradise Pool Service is your premiere Pool Service company Serving Northeast Florida since 2002. We are an established company in the Greater Jacksonville area offering the highest quality complete pool service, repair, renovations and new pool construction in the area. Our renovation and remodeling experts bring creativity and expertise developed through a combined decades of experience. Our weekly maintenance routine is a complete 20 step comprehensive cleaning routine that focuses on the pool and deck. We also check the condition of the pool equipment weekly so that we can let our customers know about any possible problems before they happen. In addition to our weekly service, we are also fully certified to perform renovations of the highest quality. So whether you are looking to have your existing pool area completely remodeled, or simply looking for a reliable and professional company to provide weekly pool maintenance, renovation or repair Paradise Pool Service is here for you.
Business highlights
23 years of experience
Services we offer
Heaters, Leak Detection & Repair, New Pool Construction, Pavers, Residential & Commercial Pool & Spa Renovation & Repair. Equipment Replacement & Repair. Pool Cleaning. Energy Efficient Pumps & Equipment, Salt Chlorine Generators. Deck & Pool Resurfacing, Screen Installation & Repair. Pool & Spa Automation
Accepted Payment Methods
- CreditCard
Reviews
4.690 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 6% | ||
| 1% | ||
| 6% |
Showing 1-25 of 90 reviews
Janis M.
Apr 2025
Paradise Pool is the best. The technicians are professional and dependable. The owners are always responsible and customer focused. We highly recommend Paradise Pool.
Karen K.
Mar 2024
I recently had the pleasure of working with Paradise Pools on a pool remodel and I cannot recommend them highly enough. From start to finish, the team was professional, knowledgeable, and dedicated to ensuring that our project was completed to our satisfaction. The communication throughout the process was excellent, with regular updates and clear explanations of the work being done. The team was always punctual, respectful of our property, and worked efficiently to complete the project on time. The quality of workmanship was top-notch and the attention to detail was evident in every aspect of the remodel. Our pool now looks better than ever and we couldn't be happier with the end result. If you are in need of pool remodeling or any other pool services, I highly recommend Paradise Pools. Their expertise, professionalism, and commitment to customer satisfaction are unparalleled. Thank you Paradise Pools for a job well done!
Joseph R.
Dec 2023
We are absolutely delighted to share our experience with Paradise Pool Service! From the onset, the customer service was exceptional—Brian, Ama and the team were attentive, providing clear communication throughout the entire process. The dedication to reviving our pool was evident, and the end product was nothing short of stunning. Their commitment to excellence truly shines through in their work. The transformation of our pool has been remarkable, and it's clear that the company's heart and soul are invested in every project they undertake. As a family-owned business, their personal touch made a significant difference, making us feel more like a valued member of their community rather than just another client. I would wholeheartedly recommend Paradise Pool Service to friends and family without a moment's hesitation. Not only did they rectify past issues with professionalism and grace, but they also demonstrated their vast expertise in pool construction and remodeling. Rob and Brett's 40 years of experience as licensed contractors were evident in the meticulous attention to detail and the quality of the craftsmanship. It's reassuring to see a family business thrive while upholding such high standards of workmanship and customer care. The passion and pride that Ama, Brian, Rob, Brett, and the entire team pour into their work make Paradise Pool Service a standout. Their commitment to making customers happy is why I will be leaving glowing reviews on Google, Angi's List/Home Advisor, and Yelp to ensure that more people can experience their exceptional service.
Tammy L.
May 2022
I wrote a review on google and owner (AMA) responded and took over 2 mos for her to follow up after I called their number she gave as being concerned over the bad review. I then get another email asking for me to take down their 1⭐️ Review since they followed up! They wanted $495.00 to fix something they claim is within industry standards… so why would it need fixing?!? Please see the emails & photos of a resurfacing job they claim has no issues. This photo was taken today, 5/4/22. They said this ground water ring from draining the pool is normal on a new plastering job! ?
Steve S.
Mar 2021
Paradise pools did a great job making our pool look new again. We went from an old quartz surface to a new pebble surface. It looks amazing! Very professional and a pleasant process. They even resurfaced our kool deck. Thank You! We just signed up for your pool service.
Craig Z.
Mar 2021
Terrible. They took 3+ months longer than promised and failed to remedy the main reason why we contracted with them in the first place. Customer service is terrible and the "new supposed owner", Vince Salituro, talks out of both sides of his mouth. Beware.
Steven L.
Dec 2020
Delay delay, Lack of communication.
Vinny S.
Oct 2020
Don and Amanda are incredibly knowledgeable. The were in constant communication throughout the entire process. The team was friendly and knowledgeable and the end product was amazing. They transformed our pool. It looks brand new. Thank You!
Dwayne H.
Aug 2020
Critical: Professionalism, Value This company destroyed our pool and caused the acid levels to be double what they should be. This was at a cost of over $3000 to get it fixed. When confronted with the fact that their employees are inept at pool care the front office person was snarky about it. Stay away. We are having to sue this company.
Beth T.
Mar 2019
Amanda and her staff were Amazing. They did exactly what they said they were going to do, on time, well done, and then serviced the pool the month following to make sure everything was perfect. I would highly recommend them for all pool servicing
Response from Paradise Pool Service
"Hi [Member Name Removed], Thank you so much. we are so thrilled you are pleased!Enjoy your pool and let us know if you need anything !"
Judith S.
Oct 2018
We highly recommend Paradise Pool Service! Our spa had been shut off for 5 years due to a leak no one could find. We called Paradise and they were very responsive. In fact they started the work the following week - impressive! A couple of weeks later after the initial work, the leak was located and fixed!! All of the staff, from Amanda, at the office to Ray who made sure the spa was sparkling clean (which it still is) and others, were terrific the entire time - friendly, yet professional and answered all the questions and concerns we had. Ray even power washed the decking. We are extremely satisfied with Paradise Pool Service and now use them on a weekly basis to keep the spa sparkling clean.
Response from Paradise Pool Service
"Hi [Member Name Removed], Thank you so much! We are so happy we could get your spa back up and running so you could enjoy it again! We are here should you need anything else, it has been great working with you! Thank you for your kind words!"
Emory E.
Sep 2018
Excellent. Once work began the teams were were on point. Very professional and saw the job through in approximately 1 week start to finish. Cleaned up afterwards. I would definitely advise to use Paradise for your work.
Response from Paradise Pool Service
"Thank you so much [Member Name Removed]! We appreciate it and we are happy you are pleased!"
Donna T.
Nov 2017
Everyone was very professional and respectful to us and our property. Cleaned up each day.
Lynn P.
Aug 2017
They were awesome and really wanted our business. Called several times after their initial estimate to answer questions. Once they started work the owner was on site every other day until complete. All work was done on time and far exceeded our expectations. All the staff members were pleasant and efficient.
Charles B.
Aug 2017
Rick was a great source of advice. He not only listens, he hears what we said. We received what we asked for and more. We couldn't be more pleased with the quality, the responsiveness, and the result.
Dee P.
Aug 2017
OK, a leak developed after their replacement 6/13 NDso they came back and repaired, although they charged me for repairs.
Response from Paradise Pool Service
"Thank you for your review and for allowing Paradise Pool Service to have an opportunity to service your pool needs."
Romaine J.
Jul 2017
Their service was good.
Richard L.
Jul 2017
We've had them for about a year. They come weekly. Their prices are about in line with other people doing the same thing.
Sharon H.
Apr 2017
All jobs have gone well. The guy that comes out is able to teach my husband pool basics that I have failed to be able to get across to him in a year and I am a Professor.
Response from Paradise Pool Service
"Thank you for the kind words. Our service technician (Andre) does a wonderful job explaining things in a way we can understand. We look forward to serving you again in the future when needed."
Juliette W.
Mar 2017
Tom is always willing to help providing information and maintains our pool better than we were. I will definitely continue to use him and would also recommend him.
Response from Paradise Pool Service
"Thank you for your trust in Paradise Pool Service and in Tom. We look forward to continuing to provide you with great service."
R W.
Mar 2017
Great. We have been please with the weekly service and also with the repairs on the equipment when requested. Estimates always provided.
Response from Paradise Pool Service
"As always we want to thank you for your business. We strive to not only clean your pool on a weekly basis but also keep your equipment up and running. Thanks for sharing the picture of your pool... It looks so great!!"
Irving S.
Mar 2017
Tom keeps our pool sparkling. He is dependable and professional. Paradise knows how to take care of all problems. They are a great company.
Response from Paradise Pool Service
"Thank you for the nice comments. We like to make sure all problems are handled as efficiently and as quick as possible so you are not missing anytime not being able to enjoy your pool. Thanks for your business."
Sara M.
Feb 2017
All of our Paradise Pool technicians have always been friendly and professional. Our current tech, Tom, is very helpful in explaining questions that we have regarding the operation of our pool equipment as well as thorough when cleaning the pool each week. Our dogs look forward to his visits too! Whenever we have had pool issues Paradise is quick to respond to our needs.
Response from Paradise Pool Service
"It is a pleasure to provide you the great service that you expect. We like that not only is our technicians very educated but they know how to pass that information on to the owner so they know how to properly take care of the their equipment when we are not there. Tom loves your dogs also, he looks forward to it every week. Thanks for taking the time to give us a review."
Kurt Z.
Feb 2017
All work performed as expected.
Response from Paradise Pool Service
"Thank you for the opportunity to remodel your pool. The re-surfacing of your pool turned out great and the touch of glass you added to the plaster finish made the pool stand out from other pools. The rock waterfall added an unique and personal touch to your backyard. It was a pleasure working with you."
Sherry H.
Feb 2017
Excellent. Tom, my tech was always prompt, and paid attention to details and my pool was always super clear and clean. I also felt like I could trust him whether I was home or not. Tom always communicated to me if he was going to be late, or if he found a problem or someone from the office would communicate with me promptly if a problem was found. I did not even know my Salt Water pump was not working until Paradise Pools took over my service from another provider. One of the most important things to me was that anytime I had a question come up or a concern, SOMEONE ANSWERED THE PHONE. IF I LEFT A MESSAGE THEY CALLED ME BACK WITHIN A FEW HOURS AT THE MOST. Please, never under estimate the importance of a customer being able to reach a live person!
Response from Paradise Pool Service
"Our office staff works closely with the technicians so we are all in the loop of any problem that may arise. We pride ourselves in not only to make the pool clean and clear, but to make sure you have the correct and working equipment to make this happen. Customer service is what our company is based on and we make sure we communicate one on one with you. We look forward to the opportunity to work with you on your remodel."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Paradise Pool Service is currently rated 4.6 overall out of 5.
Paradise Pool Service accepts the following forms of payment: CreditCard
No, Paradise Pool Service does not offer free project estimates.
No, Paradise Pool Service does not offer eco-friendly accreditations.
No, Paradise Pool Service does not offer a senior discount.
No, Paradise Pool Service does not offer emergency services.
No, Paradise Pool Service does not offer warranties.