Overhead Door of Jacksonville

good job a

We purchased the Carriage House door. We waited 6 months for this door. It is way overpriced by 85% in our opinion. A bit disappointed, the hinges and door handles are not real, just plastic magnets. The glass frames are even a cheaper plastic. For a custom door priced at over 6k why 50cent plastic displays for handles and hinges on outside? The children and others can simply pull them off and the dog can chew them.

Service rep arrived within the announced time and conducted the service with appropriate social distancing and mask wearing. Repairs were completed efficiently and areas where homeowner could lubricate were pointed out

Very well - the fix was simple by using the right lube and the technician gave me a discount on the price due to the easy fix. Technician was direct and communicative. They are “go-to” for me.

Super professional, the service tech arrived on time and replaced a broken spring on my garage door. I had second replaced as precaution. I will always choose overhead door and highly recommend them.

Awesome!!!!

Extremely well

First day did not have the correct part to do the job. Schedule for the next day; office called in the AM indicating service between 3-5PM; I called back, in the AM, to "confirmed" that someone would be home from "noon on!!!!" No one showed up on the 2nd day!!! Called on the 3rd day, spoke with a lady, rude & short, she indicated that when the tech's called to let me know they were on their way, the call was not answered. I indicated they did not leave a message, and when I don't recognize the # I allow it to go to VM. They left no message!! Paid this outfit $93.00 the first day for about 20 minutes of service, with the understanding that when they returned the next day, there would be no additional service charge, pay only for the part. Since I had paid for a service charge, I shouldn't have, you would thing these tech's would have had the "professional courtesy" to show up, since "their" time had already been paid for!! Absolute P_ _ _ Poor communications, follow-up & professionalism!!

Shirt wait time between initial call and arrival. Fast, professional and courteous

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Terrific! The technician showed up door scheduled window. He was quick and efficient and very informative. He was very professional!

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He came equipped with the section of tracking that was needed. I thought it would need to be ordered for a long wait. He was on time and unfortunately that is a rarity today so just with that my concerns were eased.  Said he would have my garage door up and running and he did in about 45 minutes The tuneup he did made it less noisy and more responsive.

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The torsion spring broke and I could not open my garage door at all.  Called and they scheduled an appointment for the next morning.  Bill was the tech and arrived right on time.  He was very professional and provided me some great information.  He replaced both torsion springs and serviced the garage door very quickly.  Price was right where it should be and no up-selling attempts were made.  I got exactly what I needed at a great price.  Would definitely recommend them.

We called late on Monday evening to get an appointment to have our garage door repaired.  It would not close completely unless we held down the button.  We were told that a technician would call at 8:00 on Tuesday morning.  Bill called at 7:50 and said he would be here between 8:30 and 9:30.  He was here at exactly 8:30 and promptly assessed the situation and completed the work very quickly.  Bill was very professional and courteous and we would highly recommend him and Overhead Door to anyone that needs garage door repair.  Prices are very reasonable and their staff is great.

He did a real good job. I have no complaints. He did a good job, was nice and explained everything that he was doing.

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