Mercury Carpet & Flooring

THIS COMPANY IS OUTSTANDING. THEIR STAFF, FROM THEIR ESTIMATOR TO THEIR INSTALLATION CREW, ARE VERY PROFESSIONAL. WE RECEIVED A CALL THE NIGHT BEFORE INSTALLATION GIVEN US THE INSTALLATION TIME. THE NEXT DAY THEY ARRIVED RIGHT ON TIME AND WERE FINISHED WITHIN HALF AN HOUR OF THEIR ESTIMATED COMPLETION TIME. THE CREW WAS COURTEOUS AND LEFT THE WORK AREA SPOTLESS, TO INCLUDE VACUUMING.

Wonderful. They were efficient and the result is great.

Dan came to the house and brought samples, a price was agreed to and carpet was ordered. Carpet was delivered on time and installers were very professional and a pleasure to work with.

Carpet for outdoor porch 167sf and indoor guest room 300sf. Helped us get best price, including a Mohawk carpet for the guest room [which they usually don't carry]. Came second time to complete installation after we discovered need for floor repairs after they removed old carpet. Saved money from an alternate highly rated supplier.

Mercury was great. Quick response. Worked us into the schedule soon after call. Very professional job start to finish. Would definitely recommend them to others.

Everything went as planned. It looks great. The installers were prompt and professional. There was much attention to detail. The salesman called afterwards to make sure we were happy and offered that the installers would come back out if there was any problems.

well george is very nice however after 3 separate crews trying to get the job done properly as no crew ever comes back to address their problems and then mercury worried about getting paid the rest of the money I finally just said keep the half you have and we will just part ways obviously their crews not up to the job damaged new floor three times mismatched seams damaged baseboards and trim since it was removed three times we only had at one point a very small problem with a tear in one seam should have been fixable but alas that crew would not come back second crew comp[letely ruined the job tearing the new floor and number three again substandard result hated for that to happen as I also wanted to re-carpet the house so as always buyer beware

From the in-home consultation and estimate to the final bit of installation, everyone was very professional. Dan was very patient with my questions and very helpful in narrowing down the many options. I had a team of 3 who completed the installation - Jeff, Mike & Zennon. They worked hard and completed what seemed to me an overwhelming job in a very efficient way - some of the work done independently and some as a team. When they pulled one toilet and found a problem, I was able to get a plumber in while they were there. They made sure the plumber only did what was essential and they completed the rest to help me save on the cost. Every request I had was met. When I decided to add planking to an extra area, they had to order additional supplies, but came back to finish up the final room as scheduled, completing it quickly with minimum disruptions. I love the new look and highly recommend Mercury!

Tiler showed up just as scheduled and promptly returned every day till all the work was done. My floors are beautiful and I have had nothing but compliments on how great they look.

Great from start to finish. Experience in the showroom, visit to the home for measurement and installation went perfect!

honest people and do a great jobs

The installers came in ready to work. The jobs was suppose to take 3 days, but there were finished in two! When I walked into my home, I had to walk back out to make sure I had the right address. What a difference new flooring makes! We had to add new slide pads on the furniture, but to keep these floors beautiful is a small price. In fact they give them to you. The price was reasonable, with fast and professional service. They were even nice enough to put the furniture back for me, so my wife would not have to struggle. Which was good for me, since I had a very hard day. George Tristan hit the mark again. He is a man of his word, and a true visionary. Thank you George, Eddie and lets not forget Willie, for you all made this experience wonderful. If you are looking to get your floors upgraded, this is the place. Don't mess with the rest, work with the best! My pockets are deflated now, but I have great quality work. The price was reasonable, and I am satisfied. Good bye carpet!

Dan at Mercury Carpet and Flooring is fantastic!!! I had read lots of reviews as I wanted the best company in town to remove and install my new tile floor and I found the best company in town in Mercury Carpet and Flooring! As soon as we arrived at the store we met Dan and he was extremely helpful and knowledgable. We were unsure of when we were going to be closing on our house but Dan was patient and made sure we had the tile we loved when we needed it. During the tile removal process one of the sink pipes broke, but Dan communicated this to me extremely quickly and I was able to get it fixed the next day and Dan took care of the cost. Dan really wants his customers to be very happy and he definitely takes care of them. Tudor and his team came to install the tile at our house and they did a fantastic job, especially as the floor was very uneven. After Tudor was finished with the job we noticed that the corner of one of the tiles had a small crack so Dan and Tudor worked together and Tudor came back to fix it in a very timely manner, even though he was working on another project and again without charge. Everyone that comes into my home comments on the floor and how fantastic it looks and we could not be happier. We recommend Mercury Carpet and Flooring to all of our friends as Dan and Tudor did an unbelievably great job. When you are paying a considerable amount of money for a job to be done it is very important to have the right team involved and I honestly think that Mercury Carpet are the best tiling company in the area!! Thank you again!!

The installation came in very prepared, and ready to work. It did not take them all day, to lay carpet in two rooms. The price was reasonable, and the service was quick, fast and professional. George Tristan is one great guy. He is a man of his word, and a true saint. He came to our aid, when we were abandoned by our previous contractor. I have not heard from them, since the Super Bowl. Thank you George and Eddie, for you made this experience wonderful. If you are looking to get your floors upgraded, this is the place. Don't mess with the rest, work with the best! I can't wait to see the job they do, when they install the rest of the flooring.

Excellent from beginning to end. Yes, probably some of the best service I have ever received. I had shopped and shopped for carpet close to home near beaches but it was well worth going out of my surrounding neighborhood to shop at this business. Sales rep. was particularly helpful in helping me locate the color and quality carpet I was looking for at an excellent price. Installers were more like craftsmen. Perfect installation job without a mark on wall/woodwork/or anywhere. Terribly hot day when they installed and they had to carry that heavy carpet up and down the stairs. I recommend them highly and will definitely purchase flooring products from this store again.

We contacted 6 contractors and obtained 5 quotes for the job. Two of the contractors were from Angie's list. Dan was easy to work with and his team of installers delivered on the promises that Dan made when quoting the job. 4-5 days was the expected duration...they finished in 4 days. The crew, led by James, arrived on time each day. Throughout the day and at the end of each day they cleaned up. On the exterior where the cutting and grinding occurred you would have never know they were there after clean up.

James worked with us and planned the tile laying sequence so that a bathroom and bedroom were always available. A night or two at a hotel was not needed for us.

A few things we did to prepare which I think helped the job:
- Prior to the installer arrival, we removed everything from the work area except just a few large items such couches and dining table etc.
- Work area was cleaned to reduce dust during rip out.

Why did we go with Mercury Carpet and Dan?
- it wasn't price...they were not the lowest bid.
- Our interaction with Dan when he was measuring the job for the bid, gave us a gut feeling that they would do a great job. That feeling is almost never wrong. We didn't get it from any of the others.
- Grade 5 porcelain at a fair price
- High quality thin set and grout...no cost cutting shortcuts. These materials are not all created equal.
- Detailed quote was provided.
- in business for over 45 years. A company only stays in business this long by doing quality work that they stand behind.

We will use these guys again and highly recommend them.

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They did a great job.  I do not worry about someone getting caught and tripping on the previous carpet issues,

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The installation crew arrived as scheduled and completed the initial installation within six days.  The crew was very courteous and cleaned up the job site each day prior to departing.  They were very respectful of our property.  With a few exceptions, the initial installation was excellent.  We did, however, have them come back on two occasions to make some changes/fixes.  On each occasion they were responsive to our concerns and scheduled/completed the work very quickly.  We are very happy with our new floor and would welcome Mercury Carpet and Flooring back into our home again in the future.  John Namen was a pleasure to work with throughout the purchasing, installation, and completion process.

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Perfection.

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