Massey Services Inc

"We're sorry to hear about your recent experience with our services, [Member Name Removed]. Thank you for bringing this to our attention. We appreciate the opportunity to clarify the difference between Peninsular's pest control service and Massey Services' Pest Prevention service. Peninsular's pest control service primarily focused on controlling pests that had already entered the home. In contrast, Massey Services' Pest Prevention service emphasizes proactive measures to prevent pests from entering the home in the first place. This involves treating the exterior perimeter of the home to create a barrier that deters pests from crossing into the interior living spaces. We understand the importance of maintaining a pest-free environment, and if you experience any issues in between your regular Pest Prevention service visits, we're here to assist you at no additional charge. Our goal is to ensure that our customers receive the most effective pest management solutions tailored to their specific needs. Our Corporate Office will be reaching out to you directly to discuss your experience in more detail and address any concerns you may have with our termite inspections. We value your feedback and the opportunity to improve our services. Once again, our apologies. Thank you, Massey Services Customer Care Team"

"Mr [Member Name Removed], Thank you so much for the "A" rating. We appreciate you taking your personal time to give us this feedback. Thank you for your business, have a great day! Rae Lee, Customer Care"

"Ms [Member Name Removed], Thank you for the kind words and A rating. We appreciate your business, and look forward to continuing to serve you. Have a great weekend. Rae Lee, Customer Care"

"Mr [Member Name Removed], Thank you for taking the time to let us know that you are happy with your lawn service. We strive to exceed our customers' expectations every day, as your satisfaction is our number one priority. Thank you, enjoy the rest of your week."

"Mr. [Member Name Removed]. Thank you for bringing your concerns to our attention. I regret that we have not exceeded your expectations. We value your business and would like the opportunity to correct any unresolved issues. I have forwarded your concerns to the Regional Manager in your area and our Vice President of Operations. You can expect a call to discuss. Thank you again. Please feel free to contact me at 1-888-262-7739 at any time. Dana Hill, Director of Customer Care."

"Dear Mr. [removed member name]- Thank you for sharing your feedback with us. I am forwarding your concerns to the Regional Manager and The Executive Vice President of Operations. You can expect a call shortly so we may begin to work on a resolution. Please feel free to contact me at any time if you need additional assistance. Sincerely, Dana Hill, Director of Customer Care 1-888-262-7739."

"Hi [Removed member name] - Thank you for bringing this to our attention and for taking the time to speak with our Service Manager Bob Briggs today. I apologize for our oversight and the inconvenience it caused you. I regret that we did not exceed your expectation for service and I hope that we may have the opportunity to do so in the future. Please let me now if there is anything else I can assist you with. Sincerely, Dana Hill, Director of Customer Care."

"Hello [Member name removed], Thank you for sharing your feedback with us about your landscape. I have reached out to the Regional Manager that covers your area, as well as our Executive VP of Operations, to make them aware of the issue and have asked for the Regional Manager to contact you to discuss further. Thank you, Massey Services Customer Care"

"[member name removed], Thank you for your positive feedback! We appreciate you taking the time to share your positive experience with us. I have forwarded your review to the management team for your area. Thank you for being a valued customer."