Marvel Appliance Repair

I have used Marvel 6 or 7 times over the past 3 years or so. Always prompt & very honest repairman.

Our ice maker was having problems dispensing through the door. We are currently renting the home we live in, so our management company sent out Jasper Dennison, Owner/Technician of Marvel Appliance Repair. We were told late Thursday evening that Jasper would contact us, and he did first thing the next morning & came out within a few hours, on time. Once he saw the gears were not lined up in the ice container, he showed me how to always ensure they were correct so we wouldn't have any future problems. While Jasper was here Friday afternoon, I explained to him that my dryer was not heating anymore. He took one look at my Maytag that is about 9 years old and knew right away it was either the thermostat or the heating element. We haven't lived in this home for very long, and when I noticed the dryer wasn't heating, I removed the vent hose and saw a large gathering of lint and moisture. Jasper said the vent going to the outside was probably obstructed. The management company was also going to send another vendor out to clean the dryer vent, but I still had not heard from that company. Jasper called me first thing Monday morning and said he needed to come out to diagnose which of the 4 thermostats needed to be replaced. When we decided on a time for that afternoon, he showed up right on time again. I saw Jasper test all 4 thermostats and the heating element, but only 1 thermostat needed to be replaced. He then went to his truck to get his vacuum and proceded to clean out 9 years worth of lint from inside the dryer, behind the drum. Jasper even took before and after pictures on his smart phone & showed them to me when he was done...it looked like a brand new dryer. He said he would order the part & be back tomorrow around noon to replace it. He gave me a quote of $125.00 for parts & labor. He asked if I had heard from the other vendor yet about cleaning the dryer vent, and I told him no. Jasper said he would take care of that too, because he didn't want anything to happen to my dryer after he fixed it because of the clogged vent. On a side note, we were discussing the weather & landscaping...I mentioned that our irrigation settings were not working properly & the management company was going to send out another vendor to repair it. It was running everyday and the time of day was not correct. Jasper advised me (off the top of his head) what the water restrictions are in our area. He went over to the system and corrected the time and the settings in under 2 minutes...and did not charge us for it. Jasper saved all of us time & money by being both kind & knowledgeable. Jasper arrived right on time on Tuesday. He replaced the thermostat and said it was only $110. He also cleaned the dryer vent & said he would be sending the invoice over to our property manager. (They said that was perfectly fine.) Our dryer is now working better than it has in years and we couldn't be happier! Bottom line...Jasper is an AMAZING, SMART, KIND, COMPASSIONATE & SUPER FRIENDLY person and we will call him for any and all of our future appliance needs!!!