Marco Heating & Air Inc

We had such a dehumanizing experience with this company concerning our AC unit. First, they make us wait over a week for an assessment without AC. They didn't offer to provide a temporary solution. I spoke to Erikka today who said they have portable ACs yet no one offered it over a week ago. Instead they took hundreds of dollars to put freon that didn't last very wrong as we had a leak. The house reached 87 degrees most days. We had to put our dog in a hotel because she couldn't stand the heat. We also have 5 minors in the house who had to live so uncomfortably for over a week. Back to 9/20 when my spouse spoke with Erikka who said they wanted to get the best to come out and assess/fix the situation. I found it odd that only 1 HVAC technician within the entire company was competent enough to do their job. Unfortunately, no one called so my spouse called again. This time, an agent came out and just added freon as a temporary fix (as stated above), again never offered the portable AC. We call in this past Saturday asking for some sort of solution as the heat was unbearable. We were told someone would call right back. We never received a call. Fast forward to today when Jimmy shows up and says we need a coil. Then goes to say he doesn't have one and it would be another 3-5 days. Jimmy went as far to say we can call other companies and they will all tell you we don't have coils in hand. My spouse and I were dumfounded by this statement. How are you a company that fixes ACs but not have the necessary parts!? Even worse is you were the initial company who installed the AC!! I call the office while Jimmy is of course waiting for payment and speak with Erikka who says they should have offered a portable AC. (She was the nicest person we spoke to from the company). I ask for a call back and Barry calls 5 hours later. I inform him and ask that we come to a reasonable solution for all of the mishaps and the overall disregard for our well being. He said no, and offered a 2 follow ups. Why would we want follow ups if you couldn't do the initial job in a timely manner (or at all in this instance)? I asked Barry to refund our money for the freon. I also asked for some sort of assistance paying my pet's hotel visit as it could have been avoided if they would have followed up in timely manner or offered the portable AC. Barry said no and basically told me my concerns are mere opinions. Your company needs to learn how to treat individuals like humans. Show empathy. You all got to go home to a cold house with a working AC. We suffered in our puddles of sweat for over a week in 92 degree weather. This was by far one of the worst experiences I've ever encountered! Do yourselves a favor and stay far from this company. Jack Frost came today within two hours of Jimmy leaving and fixed the AC same day. Funny how the part "wasn't" available when Jimmy looked.

We are most impressed by the professionalism and integrity of the employees of this company, from the office staff who took our call to the technician who arrived on schedule and promptly took care of the problems we were experiencing. In addition to fixing the thermostat wire, he also fixed the spare bedroom vent problem that in March of 2014 another A/C company attempted to fix by replacing the ductwork to that room for $470 and then, when still no air would come through, advised they would need to replace and reconfigure all the ductwork throughout the house to make that vent work, giving us a written estimated cost of $1,950. Needless to say, we could not afford to do that and declined any further service from that company. We felt like old fools for wasting $470 to replace ductwork for a non-working vent. 

We are ever so grateful we called Marco Heating & Air to fix the outside thermostat wire and, based on the technician's professionalism, knowledge & caring personality, decided to ask him to also evaluate the problem with the vent in the spare bedroom. It's wonderful to be able to use that room in comfort. Bless you, Marco Heating and Air.

the progress went well and was very friendly to talk to and conversate while he was working

When they do come to your home, I would stay with them as they go through your home.

They were very thorough. They explained things so I could make and informed decision.

The actual technicians are very professional despite the bad rating above.  They have never offered any quarterly maintenance on the units.  The work done on the unit is fair at best, considering I either have a failed unit yearly/bi-yearly, or in the final instance with this company, a massive leak from the unit causing roughly $5000 worth of damage to my home/possessions.  The manager who I spoke with regularly (since problems happened regularly) was very helpful and professional.  However, the woman who they employ as their secretary who answers the phones is quite far from a delight to talk to.  In the 4 years of using this company, I have never gotten off the phone with their assistant without feeling ticked off about how she talked to me.  It is not a good experience having that happen...so if you're wondering, thats why the professionalism grade is so low.  

Marco Electrical Contractors was here on time. They made sure all the supplies were here when they said they would be. The guys took time to make sure everything was cleaned up, too. My whole experience with them was very good.

Marco Electrical Contractors told me the problem with my air conditioner was a coolant problem. This wasn't the problem. They had to come out four additional times to repair the air conditioner and every time they were late. I would not recommend them to anyone.