Lifetime Enclosures

Do not use this company. We had such a bad experience I don't know where to begin. There is a lack of communication between their office and homeowners after you sign the contract. They take a 40% deposit and basically get to you when they get to you. You get constant lip service and no information as to when your project will begin or be completed. Our project was over 5 weeks late being completed and several weeks beyond that for guttering and dog doors to be corrected. This company does They not meet contract completion dates and worse yet they do not follow the building plans. After the crews leave it takes weeks for them to come back and finish problems. We had to do all coordination between contractors even though they had the contractors name phone and e-mail. The team that built the screen enclosure blocked our driveway with their trucks multiple times so we could not park or get out and left tools all over our furniture and rug in our lanai over Christmas and New Years. They also ruined new sod laid in our front yard and tried to claim our paver guy did the damage. Our paver guy/landscaper laid the new sod and we forwarded pictures of the damage to them. The whole process has been aggravating. I have shared our experience with other neighbors and friends so they do not get caught up in this nightmare also.

Once all the permitting was completed, very nice. Lifetime capped our current patio, the supports, then added the jumped roof. After that, they finished up with the screens, kick panels, and screen door. As an aside, when we re-roofed the house last summer, Stonebridge commented on how well the jumped roof of the lanai was installed.

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Service tech was knowledgeable about the problem and fixed it. No more water leaks!!!!

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Lifetime Enclosures just completed a sun room addition to our home. We are very pleased with the quality of the product, the quality of the workmanship, and the timeliness of installation. The installers Mike and Brian went above and beyond, working in extreme heat, to satisfactorily complete the job. They were always on time, courteous, took minimal breaks, did excellent cleanup every single day and also at the end. Our room is fantastic!

Installation team (Gavin & Zac) arrived on time, were really professional, did the installation and left the area clean. Quality materials, the framing is substantial. We received good advice when we purchased the installation (approx 6 weeks ago) with regard to door placement and cross sections, very happy with the results.

I would definitely NOT recommend Lifetime Enclosures to anyone who is in the market for either a screen enclosure
or a sunroom, and would strongly encourage them to consider other companies in the area, even if it costs a little more.
We spent about $20,000 for the construction of a sunroom and although I was impressed by the hard working crew
who were dedicated to building a quality structure, I cannot say the same about the office crew or management of Lifetime. 
When we spoke with the salesman who came to our home we most definitely told him we were planning to install both heat and AC.  We were told that we should do that AFTER the final inspection by the county.  When the county inspector arrived, he asked if we were going to install AC, and of course we told him the truth (who in their right mind would install a sunroom
in Florida and not have AC???)  He then informed us that Lifetime applied for the wrong level permit, which does not
approve AC/heat, and the room did not pass inspection.   It took us over four months to get this mess straightened out ourselves, with no help whatsoever from Lifetime Enclosures.  They simply denied that they knew we were
going to install AC.  
Then the final straw occurred when one of the sliding windows in our sunroom developed a serious crack starting at the frame and slowly continued to spread.  I immediately called Lifetime and was told that they would not cover window replacement because we installed a light tinting on our windows.  They absolved themselves of all responsibility, even though we?re still under one year?s warranty.  I asked if someone would at least come out and look at it, and there was absolutely no response from the snarky ?customer non-service? gal who works there.  She was rude beyond belief.  I continued to call several more times and finally gave up.  They would not return our calls.  We therefore made arrangements OURSELVES to have the glass replaced in the window, and still have not heard back from Lifetime, nor do we expect to.  Our experience shows they do not stand behind their product or their warranty. 
As far as we are concerned Lifetime Enclosures has the absolute worst customer service of any establishment we have ever dealt with.  I would not trust anything they say.  They care nothing about the customer once they have your money.

Contracted with Lifetime in April 2014.  The project was finished in August 2014.  It took a bit longer than we anticipated, however some of that was due to our schedule and being out of town.  Lee and crew were wonderful.  We gave them a challenge with our odd shaped configuration.  Lee and his crew took the time to figure out each angle and the end result is stunning!  You can tell they put a lot of effort into the detail and they were meticulous about making sure things were done right. Our installation crew was wonderful!
Our only issues were a bit of a lack of communication on the part of the office/administration in scheduling/follow up, and keeping us informed.  On a number of occasions we had to call or email more than once to get someone to respond. Also we were told repeatedly that they would coordinate with Gutter Helmet as we had their product installed on the side of the house that the enclosure was being added to.  They did not contact Gutter Helmet and a couple of weeks after the project was finished we contacted Gutter Helmet on our own to come out and install new product on the gutter side of the enclosure. That was disappointing.  One last thing - the final draw was charged to us before contacting us to ensure that we were totally happy with the job.  That is not a good business practice.  But overall, we are happy with the enclosure and would recommend Lifetime Enclosures to anyone looking for this type of work.

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Two workers arrived on time and worked throughout the day on replaceing the screens that cover our lanai.  I felt the did a professional and through job and I am pleassed with what the did.

It took several weeks for the awning to get here and I was the one to call Lifetime to inquire about it, in the meantime I received a call asking if I was still interested in purchasing the awning. I told them the awning was paid in full and I'm waiting for them to scheduled an installation date.  When the installers came, they did not have a ladder on the truck and had to reschedule a date, When it was finally installed the installer saw a tear or hole in the weather breaker, he noted it on the invoice and said when a new one come in they would be out to install it. From May 2013 to Sep 2013 and after several calls to the office, they thought it was installed and they kept
promising they would take care of it. I finally had to file a complaint with the better business bureau, only after they told BBB that it was installed and that I was satisfied, which was not true so I rejected it. I talked again with Lifetime Enclosures, they realized it had not been installed that the product was there at the office. It was installed Oct 15,2013.  

It went terrible. Stay away from this company. There was no quality to their work, they were not professional, and once we signed on the dotted line and they got their money, they were very hard to get to contact.

I have a life time enclosure screen porch that I wished to have insalation added to the roof.  The salesman came and reviewed my options, new insalation, converting to a florida room, ceiling fans and as far as I can tell was upfront with me about costs and benefits.   I has having a new roof added to the house and they worked with that company so that the joining areas could be done correctly, a problem that had existed with the previous roof joint. I have a nice new insalated roof the the screen porch which keeps it a bit cooler, and it does not leak!  The cost is what I had expected, and I now understand why I dont have a ceiling fan.

Save yourself a lot of frustration and never hire these people!  I originally signed the contract in April and the work was not completed until September.  I did make one design change in the beginning which caused a delay, but 5 months????  The county inspector had to come out 3 times before he approved the work done by the concrete contractor Lifetime hired.  The inspector even told me it looked like the contractor just "didn't care" about the work he was doing.  Lifetime did not communicate with me at all.  I would be expecting workers to show up and after several days and no workers I would end up calling Lifetime to see what happened.  After this going on for 4 months, I said something about getting my deposit back I was told "we are way beyond that point."  Even the company putting in the pavers were astonished at the lack of professionalism shown by Lifetime.  Dealing with them was a nightmare.

They were very accommodating. There was one issue where I did not care for the design and they immediately changed it so they were very flexible to my needs. The job turned out well and I love it. I will use them again in the future.

The construction was good. The field manager was not dependable, nor prompt in responding to me. When we had issues with leaks after the work was completed, it took 1-2 weeks for them to respond back to us. Finally, someone came out to address the leak. It still wasn’t right and we called again, but they took quite some time to respond. The quality of the work wasn’t the issue; it was the lack of PR.

Had a few issues with county permits which dragged the project out two ;months beyond promised time-line. Roof line and shingles match. Sub-contractors were top-notch. Price included all electrical work. Jim (project manager) did a great job while following up on my concerns. All contractors cleaned up after themselves daily. The company did not request final payment until county permit office completed final inspection. I'd hire them again.

They were recommended by a friend. They did a great job installing it. It's a Traco sun room and is very beautiful. They were friendly and cleaned up afterwards.

What a mistake Lifetime Enclosures was. They were five months late starting the job. The management was rude and would not return calls. The salesman badmouthed the competition, and then he quit to go work for the competition! The work was good, but it wasn't a great experience.

Lifetime Enclosures does very good work, however the amount of time they take to get started is poor. Once they got going it went quickly. The final product was wonderful.

The end product is wonderful, but getting there was such a trial. Lifetime Enclosures was horrible with communicating. I had to take days off of work, and they never showed up. I wasted my time waiting for these guys to do their job. I am very unhappy with this company.

My daughter recommended Lifetime to us. They did great work for her and also for us. The job was done quickly without damaging paint or stucco on the house. An inspector checked it and everything is fine. If I need another patio, I will call Lifetime.