Kitchen & Flooring Design Center

"November 26, 2014 Ref: Poor Customer Review on November 24, 2014 As the owner of Kitchen and Flooring Design Center I take these negative comments very seriously. I personally interviewed our sales person, her manager, and our installation Mangers for their recollection of this job and customer. I also pulled our records from the job. This order consisted of kitchen cabinets with crown molding, hardware, and installation. The special order cabinets were ordered on September 20th. We received them on October 1, 2014. They also ordered a tile backsplash and 32 boxes of floor tile cash and carry ( they had their own tile installer). Our salesperson contacted them in early October for installation of the cabinets. The homeowner delayed installation due to her drywall contractor not being finished. The delay lasted approximately 4 weeks. They also removed a soffit in the area above where the cabinets were to be installed. The removal of the soffit exposed a drain pipe which hung below the ceiling. The homeowner then requested we build up the crown mold to cover the exposed area. We had to special order more material at that point to accommodate this request. The cabinets were finally scheduled by the homeowner and installed in early November. We were still waiting for materials to complete the add on to be delivered from the manufacture. At that point we discovered the crown molding for the job was missing. All records indicate it was delivered to the job and signed for. We believe the installer may have taken it with him when he couldn’t install it with the rest of the cabinets, it was misplaced. We are out at this job on November 26 to complete the add-on created by the pipe. We supplied an upgraded larger crown molding to replace the missing crown. To my knowledge the cash and carry floor tile was delivered without any problems. Lastly the homeowner called on Friday requesting we install the backsplash the following Monday. This is when we told her we would have to check our installation schedules as thanksgiving week is a hectic week. At that point she cancelled the installation of the backsplash. Our salesperson went to our warehouse and picked up and delivered the tile for the backsplash personally that day. In Summary; 1) The major cause for delay in the completion of this job was the delay in the drywall (done by Others) causing 4weeks of the delay 2) The discovery of the pipe hanging below the ceiling when they removed the soffit. This added another 2 weeks delay. 3) The cabinets were special order, and when they did not get installed as scheduled, because of the delays. The crown molding had more of an opportunity to come up missing. We are taking full responsibility for replacing the missing crown with a larger upgraded crown. 4) We have been waiting to collect the balance on this job for final completion. This is in spite of the fact that the remaining work being completed today was an add-on to the original order."

"[Member name removed], I am sorry to hear that you are having problems as this review is the first we heard there was an issue. Did you call our office to see about somebody coming out and taking a look? Seeing that this install is right at 1 year old there are a number of things that could be causing this problem. I also see that you only paid us for the material and NOT to install. Did you pay an installer directly? I am more than happy to come look at the issue but please realize The Kitchen and Flooring Design Center can only be responsible for labor on projects that we install and are paid for. If you would like me to come look at the issue please call my cell anytime. Richard Coleman 904-524-7563"

"[Removed Member's Name], I see that you say this work was completed in 2008 and your review was this year(2014). I also see you live in VA. We are based in Jacksonville, FL so I am not sure if you have the correct company as I do not show you in our system either. If you have a concern, please reach out to me. Richard cell 904-524-7563"