About us
Family owned and operated and proudly serving Jacksonville since 1960. At Key Buick GMC Hyundai we provide the highest level of customer service to our Buick, GMC and Hyundai customers throughout Jacksonville. Exceptional service and maintenance are a key part of our Buick dealership.
Business highlights
65 years of experience
Services we offer
AUTO SERVICES, SALES & PARTS. Collision, Auto repair.
Services we don't offer
ask for details
Amenities
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- MasterCard
Reviews
4.534 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 12% | ||
| 6% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 34 reviews
Justin S.
Sep 2017
Auto Service
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Justin S.
Sep 2017
Auto Service
.
Justin S.
Aug 2017
Auto Service
.
Paul K.
Jul 2017
Auto Service
.
Justin S.
May 2017
Auto Sales
I have purchased 4 cars from them. I plan to use them again. I keep going back to them because of their staff. They are really good people there. They don't do any of that slimy car dealership stuff that you deal with at most places.
Justin S.
May 2017
Auto Service, Auto Inspections
I plan to use them again. I don't know how long it took to complete the work. I dropped it off in the morning and got it after work. Everybody is really good there. It's pretty standard.
Andy O.
Feb 2017
Auto Service
I would use them in the future.
Naomi M.
Mar 2016
Auto Service
unknown
JOSEPH U.
Mar 2016
Auto Service
unknown
Donald B.
Dec 2015
Auto Service, Auto Tires
The Service Advisor, Eddie, is a nice man who kept me informed of the progress. The problem with this transaction was that the trunk leak was supposed to take 1 to 2 days but ended up taking 5 days. I had left the car there Sunday and didn't get it back until late the following Friday. Eddie advised that they were having difficulty getting the part they needed and that one of the warehouses reported having the part but then didn't actually have it. Eddie spent some time trying to smooth this over, but the bottom line was they had the car for 5 days.
Also the car was returned to me with the trunk mat still wet, even though when I talked to Eddie the first time he indicated that they would dry it. I would think that they could have been airing out the trunk mat during the 4 extra days they had the car. Also the spare tire was not put back in place, just left in the trunk. Not exactly impressive or a sterling beginning.
Response from KEY BUICK-GMC-HYUNDAI
"Dear [Member Name Removed] Thank you for your feedback we greatly appreciate it. I do apologize for having your vehicle for so long. Unfortunately, sometimes it can be a little time consuming getting special ordered parts. I will address all of your concerns with all involved.Thank you for being part of our Key Auto Family. I hope that we can continue taking care of you and your vehicle's future needs. Sincerely, Mary Braddock Service Administrator"
Vana V.
Dec 2015
Auto Service
unknown
Response from KEY BUICK-GMC-HYUNDAI
"Thank you so much for your feedback, Our customers are amazing! We greatly appreciate you and your business. Thank you for being part of our Key Auto Company Family. We look forward to taking care of you and your vehicles future needs. Sincerely, Mary Braddock Service Administrator"
David P.
Nov 2015
Auto Service
unknown
Response from KEY BUICK-GMC-HYUNDAI
"Dear [Member name removed], Thank you for being a part of our Key Buick GMC Hyundai Family, we greatly appreciate you and your business. We look forward to taking care of you and your vehicle's needs in the future. Sincerely, Mary Braddock Service Administrator"
Deborah K.
Oct 2015
Auto Service, Auto Body Work
unknown
Response from KEY BUICK-GMC-HYUNDAI
"Dear [Member name], Thank you for letting us take care of you and your vehicle's needs. We greatly appreciate you and your business. Sincerely, Mary Braddock"
Helen M.
Oct 2015
Auto Service
unknown
Response from KEY BUICK-GMC-HYUNDAI
"Dear [Member name removed], Thank you for your business, we greatly appreciate you! We look forward to taking care of you and your vehicle's needs in the future. Sincerely, Mary Braddock Service Administrator"
Marion C.
Aug 2015
Auto Service
.
Eleanor R.
Aug 2015
Auto Service
unknown
Adam T.
Jul 2015
Auto Service
An A.
Darla M.
May 2014
Auto Service
The customer service was clear in communicating the work that needed to be done. They are punctual and very professional. I would use them again.
Response from KEY BUICK-GMC-HYUNDAI
"Dear [member name removed], Thank you so much for the kind words, we greatly appreciate you and your business! We look forward to taking care of you and your vehicles future needs. Sincerely, Mary Braddock Service Administrator"
James T.
Oct 2013
Auto Service
I take my '06 Sonata to Key Hyundai for ALL my service needs except for tires. Everyone is great and very professional and I feel they have never done any work on my car that didn't need to be done. For example, my 100,000 mile service. The suggested services were a mile long and would have cost several hundred dollars. The looked at my previous service record and suggested that only an oil change and tire rotation were needed.
Response from KEY BUICK-GMC-HYUNDAI
"Dear(Member name removed), Thank you for being a part of our Key Family, we greatly appreciate you! Sincerely, Mary"
Allen D.
Sep 2013
Auto Service
went well
David D.
Aug 2013
Auto Service, Oils/Lubricants + 1 more
we leased a brand new santa fe, and listened to all the WONDERFUL guarantees we had, and how we wouldn't need to pay for repairs because..... inside of 2 months, we got a flat tire....THAT is not covered sir....(the written promise trumps the slaesmans verbal promises again!) They couldn't repair the tire, of course so of course we had to buy a new one for over $225.
Oil change....we made an apt, and were kept waiting, took almost two hours for an oil change, and complimentary car wash, though I was hard pressed to see anything that was washed!
third visit...the wife nicks a tree, boom goes the side view mirror....we go in, pay $200 for the part, then wait till it arrives and is painted. We get automated calls and emails 2-3 a day telling us the part is in, and if we don't come in within 30 days....we lose out. So we make an apt, I arrive...the part is NOT painted yet!! have to reschedule. we do it again....this time part is installed, on time, and correctly...and I WAS given a decent discount for the having to come back.
Oil change....we made an apt, and were kept waiting, took almost two hours for an oil change, and complimentary car wash, though I was hard pressed to see anything that was washed!
third visit...the wife nicks a tree, boom goes the side view mirror....we go in, pay $200 for the part, then wait till it arrives and is painted. We get automated calls and emails 2-3 a day telling us the part is in, and if we don't come in within 30 days....we lose out. So we make an apt, I arrive...the part is NOT painted yet!! have to reschedule. we do it again....this time part is installed, on time, and correctly...and I WAS given a decent discount for the having to come back.
David L.
Jul 2013
Auto Service
Oil change and fix a water leak in the trunk. They did this fine. What I got that I did not ask for was a six inch scratch on my windshield. I made a second trip over to get the scratch removed, and then my windshield wipers failed the next day while I was driving in the rain. Apparently someone had losened the screw on the driver side windshield wiper. I had to have them come to my home to repair the windshield wiper.
Bruce H.
Jul 2013
Auto Service, Auto Sales
I like this company, and I think they're quite good. Not only do they do good work, but they stay on top of the whole automotive situation. I think, my car is in good hand with them. I have used many dealerships over the years, and I think they were great! Also, their price is competitive. They're not the cheapest, but I think they're good.
James M.
May 2013
Auto Service
I was pleased with the service. They didn't pressurize to get more work done than needed. They were all good during the service.
Gilbert W.
May 2013
Auto Service
.
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
KEY BUICK-GMC-HYUNDAI is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
KEY BUICK-GMC-HYUNDAI accepts the following forms of payment: American Express, Financing Available, Check, Visa, MasterCard
No, KEY BUICK-GMC-HYUNDAI does not offer free project estimates.
No, KEY BUICK-GMC-HYUNDAI does not offer eco-friendly accreditations.
No, KEY BUICK-GMC-HYUNDAI does not offer a senior discount.
No, KEY BUICK-GMC-HYUNDAI does not offer emergency services.
Yes, KEY BUICK-GMC-HYUNDAI offers warranties.
KEY BUICK-GMC-HYUNDAI offers the following services: AUTO SERVICES, SALES & PARTS. Collision, Auto repair.
ask for details