Ideal Conditions Heating & Air Conditioning Inc

Excellent service and knowledgeable professional (Ethan) who did a great job with a friendly attitude. Fast and efficient, the work was explained to me and then done in a timely manner. It was a great experience with our service engineer, Ethan.

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Our heat pump was not cooling properly. A routine maintenance revealed a coolant leak. Due to the age to our heat pump, we had multiple estimates for replacement. The owner of ideal conditions came out. In addition to providing us with an estimate, he also took the time to evaluate our heat pump. His estimate was a few hundred dollars less than another company for the same make and unit plus included correcting some connection ductwork. Installation was prompt. Our installers were professional and pleasant. We were impressed by his commitment to excellence. Highly recommend Ideal Conditions Heating and Air.

unknown

NOT Ideal Conditions!...Oh where to begin...My AC went out (with a 18 month old baby and pregnant wife in 3rd trimester) and I scheduled the tech first thing in the morning for a 3-6pm service on the same day. The phone representative said that would not be an issue at all servicing this appointment. The tech shows up around 11pm!!! After looking at the equipment he admitted he couldn't pinpoint the leak but he was positive it was in the coils somewhere. In addition, we needed a new capacitor. So we have a couple options...We could replace the coils at between $2k-$3k, or buy everything new for $5,500. With us leaning towards buying everything new, we decided to get a second opinion the next business day. The second company that came clearly admitted that Ideal Conditions was trying to rip us off. All that was the issue was a bad expansion valve which is front and center and impossible to miss. At the end of the day, getting a second opinion saved us thousands of dollars. NOT Ideal Conditions!!!

I was very pleased from the time Tom gave me estimate to finish. The guys that did the work were very good at explaining what they were doing and left area cleaner then when they came.