House of Lamps & Shades Inc

Sharing this review on behalf of my mother who bought this furniture from House of Lamps & Shades yesterday… We bought some furniture yesterday. Please note the 81” teak bench purchased from House of Lamps & Shades. John loaded it onto his trailer, alongside furniture he had purchased at other locations. On the way home, less than ten miles away, he noticed the back slats were falling off. The pieces appear to have been glued on (poorly glued or even not glued on in some cases.) I called the company first thing this morning and they said, “No refund; it’s not our problem. Once it leaves the store, we are not responsible.” She told me we shouldn’t have had it on a flatbed. (I am wondering two things- who has room for an 81” item in their vehicle. And secondly, furniture should be able to withstand this drive… unless it’s already damaged.) She was rude and defensive. Still a “No.” I told them an appropriate response would be, “I’m so very sorry that happened. Of course a full refund will be given.” Or “Absolutely, we will refund. We stand behind our products.” I was told the owner would call me back. He didn’t. I called again this morning. This time a different lady answered the phone and she already knew about this situation and said, “It was in your possession when the damage happened.” She went on to tell me that another customer bought the exact item and had it on her flatbed and it was perfectly fine. I mentioned that shows THIS bench was faulty. The back slats were glued in. (See the photos.) I would like to publicly say this is terrible customer service and bad store policy. I’d like to pose a question for all who read this (and I hope this travels far and wide) Why would anyone buy an item from a place that doesn’t back up their products? This place sells light fixtures (and more) that are thousands of dollars. I went there to consider buying light fixtures and brought home pictures of ones to consider. That won’t be happening. And I hope you don’t trust them with your lighting purchases either. I will publicly update this situation should they reach out and refund or pay for the bench to be fixed. Please note this is the first time I’ve ever spoken ill of any business.

Job was fine except that the first time it was done, the wire was not routed through the appropriate hole in the base, so that the lamp's metal base was standing on the wire. (Not good) My husband returned to the shop and they corrected the error on the spot.

Lee was great. He fixed my lamp in a couple of days. They also have a great showroom. Don't hesitate to see Lee or his staff for all of your lighting needs. Mary Lee

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Great! Three repair was done well and promptly. They worked with me to find the shades I needed in the price range I requested.

Large selection and friendly service, we will definitely go back to them.

unknown

We shopped many, many lighting stores during the course of our home remodeling. Some had been recommended by one of our contractors. None had the right combination for us: nice lighting at a reasonable price.
We had driven past House of Lamps and Shades many times this past year and finally decided to give them a try. We are glad we did!
Vanessa and Lee have helped us immensely. They listed to what rooms we needed to find fixtures for, the look we wanted and then made suggestions. They found great lights within our budget - keeping in mind quality and style. We never felt out of place there or needing to spend a fortune to find something nice. Very refreshing from some of our previous experiences.
Both ladies, Vanessa and Leona, were patient with us and found lights for us after doing considerable research pf products from numerous vendors. Excellent customer service!