Home Depot - Atlantic

It did not go well. Home Depot was not responsive to the customer. Cheryl the representative for flooring at Home Depot should never be in customer service. She was crude and rude. She tried to charge me $200.00 to move a file cabinet. She tried to make it appear that she was doing me a favor. I hate when corporations try to take advantage of people. I paid Home Depot in full and this Cheryl had the nerve to threaten to put a lein on my home because I refuse to sign bogus paperwork relinquishing all my rights if something happen to my floors. The only reason I haven't reported Cheryl and Home Depot to the BBB because the subcontractors that did the work did a great job installing the floors. I may still send a complaint to let them know that this Cheryl should never be in customer service. I am in customer service and we do satisfaction surveys. Our surveys rate 100% consistently for the last 2 years. So I know about customer service. I do not trust Home Depot after this experience!

The installation went well and all work great.

Ordered louvered pre-hung door. Waited 6 weeks and wrong door arrived, just the door slab and not pre-hung. I would guess the manufacturer just didn't get it all back together after painting but at any rate, I checked and Home Deport "Ernie" had ordered it correctly. He offered to make it right but I didn't want to wait another 6 weeks.

Great, I didn't have any problems. I like using companies that are going to be around when something goes wrong, dependable, on time, provide good service and stand behind their service.

It was a little pricey but it turned out great. I didn't have any problems. We used them before, some years ago. I have someone come out every year and service my unit and do the tune-up. I like using companies that I know will be around when I need them again, if something goes wrong. Usually that's what I look for when I'm selecting someone, especially someone that's dependable, on time, provides good service, and stands behind their service.

Nothing went. I set up an online request to come to my house to measure for replacement windows on a Wednesday, Friday afternoon I still had heard nothing so I stopped by my local Home Depot store. The window/door representative called the field guy who was supposed to contact us to set up an appointment. I was promised a call Friday night or by noon on Saturday, this is Sunday evening and still nothing. I will be going to Lowes tomorrow to buy my 11 windows. Lowes has always been more responsive and helpful over the years. I should have known better than to go from blue to orange. I am a contractor and I cannot tell you how much money HD has lost over the years with me because of their poor service. It will not happen again.

OK; made it very hard to decide on their products.

Instore representative was very professional and knowledgeable, but their subcontractor was non-responsive. I even called the subcontractor's number with no success except they said they didn't have us listed for the first appointment, even though I was sent an email verifiy the appointment. I'm not totaly sure of the month, but it was earlier this year.

It is one of my favorite stores. I like their customer service, products and prices. It is just a fabulous store. Everybody needs to go to Home Deport. It is just a mile up the street from me. I have no complaints because they have really been good to me.

If you ever consider getting flooring installed, I strongly encourage you to not go with Home Depot and deal with the crappy customer service.