Gold Star Adjusters INC.

I wanted to write about our experiences with Cedrick Jones and Gold Star Adjusters. Our insurance company was planning to not pay us for major damage we sustained during a wind storm that hit our house around Feb 2020. Even though water came into the house and was inside the wall, they told us that the damages were only worth about $2K or so and that it would be a cheap fix and the amount conveniently was below our deductible threshold. Mr. Jones was able to force the insurance company to pay out more than enough money for us to hire professionals to come out and rebuild most of the interior and some of the exterior wall where the water was coming from. If it wasn't for him, we would have been on the hook for several thousands of dollars worth of repairs. Mr. Jones also took the time to look over our insurance policy to make sure that they hadn't hidden high deductibles on other items on our policy to prevent any future surprises. I wanted to let you know that Mr. Jones handled everything above and beyond the normal level of care and professionalism one would expect from an adjuster. He spent several hours at our home ensuring that any and all damages were fully accounted for and held the insurance company accountable for payment of the damage claims.

Gold Star Adjusters were very professional throughout this process. Very patient in explaining the process of appealing an insurance claim, very realistic regarding results, and very reasonable in fees charged. I definitely recommend them.

Outstanding

Gold Star Adjusters were very professional throughout this process. Very patient in explaining the process of appealing an insurance claim, very realistic regarding results, and very reasonable in fees charged. I definitely recommend them.

Peter did an excellent job evaluating my home's damage and negotiate the line items with our insurance company. We had been fighting with the insurance company for about 6 months (since hurricane Irma in September 2017). We had received an initial sum equivalent to about 25% of our actual damages. Peter stepped in and within about 4 months or so and several back and forth inspections and adjusters being involved on the insurance side which kept on delaying the process, Peter was able to get us an additional settlement. Our total payout is still far less than the actual damage, but it is a complicated case and we wanted to move on with life so we settled based on an appraisal process that Peter was involved in. Thank you Peter and team for your professionalism and support throughout the process. Best regards

I was excited when they agreed to handle my claim. No one would except my claim, they said it wasn't high enough. After speaking with Gold Star Adjusters I felt very comfortable and confident they were the right choice. They were very professional, efficient, and knowledgeable. The advice given through the entire process was spot-on. I would definitely recommend them.

Adjuster misread estimate from insurance quote.

Couldn't be happier. We got Brian Ragin and he was beyond professional, on time, knowledgeable and worked hard for us. He made sure our insurance company paid us what we were due. By the time everything was finished, we thought of Brian as family. We will always use Brian at Gold Star and I don't hesitate to recommend him as well.

Everything went smoothly. I was contacted by Brian Ragin and he came right on time. He explained the process, he was present for every appointment and made sure everything went the way it was suppose to. He got us a very fair settlement. Brian was a consummate professional through and through and he went to bat against our insurance company when he had to, and always relayed conversations. I highly recommend this company, but mostly, I recommend Brian. Not only will we always use him, we made a great friend.

I am so glad I learned I could hire my own claims adjuster. I met Mark Goldwich at the Jacksonville Home and Patio show right after Hurricane Irma hit. He discussed what he could do to help maximize the outcome of my homeowners damage claim so that the insurance company didn't take advantage and low-ball me. We purchased his book and after reading it, we recognized the situations that our friends were dealing with and didn't want to become one of those victims as well. We discussed the damage and showed pictures to Mark and after some discussion, we decided that his services would be our best bet for a full recovery. Soon after sending in my papers, Kent came to my home and we started in the front room, where the roof leaked through the ceilings to the carpet. He asked what's back there? and when I said nothing, but you can look... Sure enough, he identified damage that I never would have caught to my ceilings and walls. He went through my entire house and yard, and identified so much more than I would have been able to identify on my own, because that is not my profession. I originally thought that with my roof, ceiling, carpet, fences, sheds, food, and household goods that the estimate would have been about $20,000. I was way off! So far I have recovered over $42,000 and that is not all that is due in. Others are so surprised that I received money from the insurance company already. They filed for me and fought my arguments for me. Watching them make my arguments for me was amazing. Clearly, their experience in general contracting and in insurance made the representative from the insurance company look completely inexperienced and like a dirty businessman. I have recommended them to my friends and family, and recommend them to you. If you're not a construction and insurance professional, don't take your claim to your homeowners company on your own. Let GoldStar do it for you. They told me if it wouldn't be worth my while they would let me know, and they would do the same for you. I would definitely hire this team again!

The process of dealing with insurance company to get roof repaired was smooth and easy using this company.

I got more than double what I was expecting to get

Our homeowners insurance company sent out an appraiser to examine our roof and then later sent an engineer to do the same. After waiting a week or two, I called to check on the status of our claim and was told the claim was denied because the roof was way too old and should have been replaced before the storm. There was no written explanation from the insurance company, only a flat out refusal to pay any or all of the claim. We called the roofing company we had considered using if our claim had been approved and told them we wouldn't be able to get a roof and they referred us to Goldstar Adjusters. Even though we were not very hopeful anyone would be able to help us, we figured we had nothing to lose by asking them if they could help. Within a couple days, their appraiser, Peter Laframboise, came and thoroughly examined the roof and started preparing a case for us. He told us he was confident enough to take on the job, saying he firmly believed the insurance should pay the full claim. We were skeptical and felt it was probably too good to be true but after Peter from Goldstar going back and forth with our insurance company, they final conceded and gave us a check for the full amount of a $13,775.32. Peter first started working on this March 23, 2017 and we the insurance company conceded on May 22, 2017. We were amazed and so relieved! Peter worked hard for us and we never would have succeed without GoldStar! We HIGHLY recommend Goldstar for anyone who needs help in getting a denied property damage claim approved! They are professional, extremely knowledgeable of the insurance industry and prompt in communicating with their clients. We could not be more satisfied with how they handled our case.

so far so good

Gold Star Adjusters helped me out a lot!

They got me Triple the money an extra benefits that I didn't know existed.

Faster than normal process, and practically painless.

Brian and Mark professionally assisted me with a water damage claim.  They were always available and very knowledgeable.  I was very pleased and wouldn't have made it without them.

Gold Star roof met with State Farm Adjuster and pointed out would damage to our roof. Adjuster agreed and accepted clean.

Working with Gold Star Adjusters was a wonderful experience.  My wife and I returned from vacation to find a leak in our bathroom.  After weeks of going back and forth with the insurance company, they denied our claim.  This is when we called Gold Star Adjusters
and began working with Mark.  He was very easy to get a hold of and always honest in our dealings.  With the help of Gold Star Adjusters we were able to come to an agreement with our insurance company and get the money we needed to fix our bathroom.

Thanks Again Gold Star!

The adjuster worked to help us receive full out of damage from insurance.

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Doug Wheeler took on a rather complicated case which started from denied insurance claim for wind damage in the roof. It turned out that the roofer I used vandalized the property by tearing off the shingles to make it appear as wind damage. Doug has been diligent and prompt in all communication and correspondence. The claim was resolved in our favor. It has been a true pleasure to work with an ethical, knowledgeable professional like him.

Mark from Gold Star was on time, responsive to my questions, helped me through the whole process, and was there every step of the way until resolved.

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