About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
The initial install appeared to go well but when numerous problems started to appear with the installation they seemed to be oblivious on what to do. First, they came out on several occasions using different technicians and simply guessed at the solution. Then I was told by different technicians that there were different problems and that they would return to replace a faulty part. After four weeks I called the store and told them what the technician had said and they had "no record of it". So after being told by the 1800 number that I would have to go back to the store and deal directly with Geek Squad, I did. Then the store told me that I would have to call the 1-800 number that the store could not help me. Then I went home and called the 1800 number again. After 1 hour and seven minutes arguing with the 1-800 tech I demanded a supervisor who made an appointment for a tech to come out with the correct part. When the tech arrived he had NO PART and said that there was nothing noted about bringing a part. Two days later (today) I went to the store to see the manager. He assured me that he would look into it and call me back. NO CALL> These guys are the most disorganized unprofessionals that I have ever met. RUN from them. Get anyone else to do the work. These guys will be out of business by the end of the year. The only thing
that is consistent about them is their incompetence!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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