Geek Squad - Best Buy

This was one of the most painful experiences that I have ever had. The initial install appeared to go well but when numerous problems started to appear with the installation they seemed to be oblivious on what to do. First, they came out on several occasions using different technicians and simply guessed at the solution. Then I was told by different technicians that there were different problems and that they would return to replace a faulty part. After four weeks I called the store and told them what the technician had said and they had "no record of it". So after being told by the 1800 number that I would have to go back to the store and deal directly with Geek Squad, I did. Then the store told me that I would have to call the 1-800 number that the store could not help me. Then I went home and called the 1800 number again. After 1 hour and seven minutes arguing with the 1-800 tech I demanded a supervisor who made an appointment for a tech to come out with the correct part. When the tech arrived he had NO PART and said that there was nothing noted about bringing a part. Two days later (today) I went to the store to see the manager. He assured me that he would look into it and call me back. NO CALL> These guys are the most disorganized unprofessionals that I have ever met. RUN from them. Get anyone else to do the work. These guys will be out of business by the end of the year. The only thing that is consistent about them is their incompetence!