Flying Locksmiths

Our company contracted with Flying Locksmiths to replace our entry lock with a blue tooth enabled lock, auto door closers and safety exit bar lock. After receiving unsolicitied emails from them, I decided to try them out since they were a local company and we could use the upgrade for the safety of our employees. After receiving the initial quote, it did take us +30 days to decide to move forward but at that point, we were given an increased, revised quote. While the increase was negligible, as a business owner I found it a little unusual so we negotiated with them to hold their original quote, which they did. The issue we have now is that when the lock was installed, the technician couldn't explain the total function of this blue tooth controlled lock completely. He had mentioned it was only the second time he installed such a lock. It had been about a week passed, when I reached back to Flyiing Locksmiths to ask if someone could properly review not only the lock, but also the opereation of one of the doors they worked on. I was informed that the operation of the door was done at the time of the install and the operation of the door was due to a wreath hanger. They also said that if we need to have it explained to us "again" they would charge us by the hour. I should have known at the time if we were going to be nickled and dimed an additional $30+ dollars for a $2,000+ service that this company would behave the exact same way for any support. You will get apologized to death and they will try and kill you with kindness as to why they want to charge you at every turn, but as I said before, as a business owner, It's just really poor service and proper explanation that gets sugar coated. They basically said just "read the manual". Buyer Beware