First Coast Carpet Cleaners

well done. came on time and did the job well.

Carpet was left very wet. Did not provide protection for bottom of furniture legs. Called, e-mailed, and text with no response.

I feel like he ripped me off. I think he only used water to clean the carpets. When he was done the carpets didn’t have that clean smell. The carpets are still sopping wet and we are unable to even live in our house. Please be aware of the company. We called him to try and get him back out to fix it, but he told us he couldn’t come out for 5 days; that is just unacceptable.  I had to go out and spend an additional $110 on industrial fans to dry the carpets.

He was late with a 3 hour window. I called to ask where he was he said he was 15 mins away turned into an hour and 45 mins. His pricing completely changed from what he had originally quoted, added things trying to get more money. He completed the whole project in under 40 mins including the conversation and all. He did do a good job on the work and when we call him about it he said he doesn't have anything to do with Angie's List or the Big Deal and hadn't receive money from Angie's List and I would have to reach out to them. I called the police after being threaten and thrown very harsh words.

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First Coast Carpet Cleaners quoted $29 per room over the phone plus .49 per square foot to clean stains. They specified that they charge .49 per square foot for areas that need it "not the entire space".  I was charged for deep cleaning for the entire square footage of my apartment.  To be exact, I was charged $236.74 for two normal size bedrooms in a small apartment (approximate 250 square feet).  The rooms were empty.   
The carpet cleaner did not ask if I was satisfied with his work prior to putting back into his van. When I pointed out that there were still stains on the carpet he stated he would spray peroxide on the area.  He refused to clean the areas further stating that he had already cleaned them and that he had already put his equipment up. He should have asked if it the job was a satisfactory job prior to putting up his equipment. What I asked for would have taken another five minutes and they more than likely would have received a positive review even with the additional cost.
Bottom line, I paid premium prices, still have stains, and was treated rudely. I wouldn't recommend this company.

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Arrived on time, cordial, knowledgeable and professional. Paid extra for pet treatment. Tech wiped up water marks when done. Will use again.

They did a fair job.

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Very unprofessional. I felt like a victim of the old bait and switch. The price changed immediately once they got their feet in my door. I was shocked by the high pressure and intimidation. Will never use or recommend again.

cleaning was quick and satisfactory. They  focused on selling me more services and treatments that more than tripled my bill.  Not my best Big Deal

In addition I think I was over charged for the work when I have had all the carpets cleaned and the grout cleaned for less than $600.00. There were a number of spots left on the carpet.I will not use or recommend them again.

The rugs were cleaned but they were left with much more moisture in them than usual. If used again, I would not accept the job as being done unless the rugs were much dryer. The responsiveness grade is due to me sending 2 emails asking the company to call me about questions I had as to scheduling. No response. I finally called and spoke with them on the phone.

carpet cleaning was supposed to only cost $79.00

using the special for the four rooms was ok  I had two chairs cleaned for 42$ each  but the difference after the cleaning was not very good. They left the floors wet and the rugs in places were very wet and it took until late the next day to fully dry.  Overall I would say it was OK  but that is about it..........

The "deep cleaning" (which I expected) cost a lot more than the price I had paid on the certificate, but didn't include "scrubbing," which would have been a lot more. Then they wanted $110 to clean a couch (which I didn't do). The contractor was the brother of the owner. He wanted the check made out to him, not the company name, and gave me a hand-written receipt. He took several prospecting calls while doing the work. I wasn't impressed.

Although there were some minor scheduling issues, they were very courteous and I was very impressed by the work.

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They did a good job. They were great people. I had no problems. They came when they said they would and when I wanted them to. They were on time.

They were professional (in their work) and the floors were much improved in an older home. My only issue has been in trying to get a detailed receipt for tax purposes showing costs, application of Angie's List payment since this is for rental property. Twice, the owner promised to send a detailed receipt but hasn't followed through (unprofessional). I paid enough money that I should at least get the receipt I need. That's the professional way to do business.

They say nothing is for free or in this case a deal.  I got exactly what I paid for $59 worth of carpet cleaning.  No deodorizing at all.  He tried to talk me into $135 pet treatment and then I had to pay a surcharge.  Not sure why, but I just wanted the ordeal to end so I did not argue.
This was NO deal as stated.

|When the vendor arrived, the first thing he did was get out his clipboard and explain to me he would determine how much this was REALLY going to cost.  So that $79 Big Deal was no deal.  It didn't include any spots or stains.  It didn't do what I was going to have to have done if I REALLY wanted the carpets to be clean.  So I forked over another $220.  In retrospect, I should have sent him packing but he already had the $79 and I didn't know any way to get that back.  The deal should have been more descriptive and should have carried something like a warning that it provided only the most basic service - essentially you'd better have new, clean carpet to start with for this to be of any value.  I was not pleased with the approach and I won't use him again.