Expressions Carpet & Flooring Inc

Very disappointed! After only living in my apartment for a 13 month lease we moved and now we are being charged to replace all of the carpet on the apartment because Gerti at Expressions Carpet told them they couldn’t be cleaned after only looking at pictures. There are no burns, tears, pet accidents, spills, or holes. Only dirty in high traffic areas. This company has one job and that’s to clean dirty carpets. If my carpets couldn’t be cleaned by them l, what jobs are they capable of doing because this is as simple and basic as they come. I called Gerti to ask why he told them that and he said it would be an easy job for someone else to clean it but apparently his company is incapable of doing so. It’s unbelievable that he wanted to make no effort to do his job and now I have to fight to be treated fairly.

Two carpetlayers arrived, speaking Spanish to each other and on the cellphone. I asked one to speak English. He yelled, "Why?!" I said "Because I speak English." He yelled, "No. No job!!!" and both left the condo after cutting up part of my carpetting. One returned and began looking around. I yelled for him to get out. He responded, "F..k you!!!" At my request, a police officer called the once-friendly office staff, and he said that they corroborated everything I told him.