Excel Roofing Contractors Inc

"Good afternoon sir, We are so pleased to read this review and to hear how happy you are with our service. Thank you very much for putting in all CAPS that we do not accept money upfront. There are too many horror stories of contractors running away with 50% of a customers money, never to start or complete the job. We are blessed to be in business for 28 years and a large part of that is we want to bring a value to our customers, just as much as a competitive price. We never take money up front to show our customers we are trustworthy. So thank you again for pointing that out. We will relay to Scott and the foreman your praises as oftentimes the men on the roof are overlooked in appreciation. We hope you will enjoy your new roof for years to come and should you need us for anything please do not hesitate to reach out. Respectfully, Excel Roofing Marketing Team"

"Good afternoon ma'am, I wanted to reach out and offer my sincerest apologies for the inconveniences you encountered during this process. After reading your review, reading over your file, and speaking with staff we simply could have done a better job trying to place the dumpster more to the side. Typically we do place the dumpster in front of the garage as it's the easiest place from which to dump roofing debris, but more importantly, so customers won't drive beside the debris trailer and get nails in tires; or worse step on one while the project is in progress. Our goal with every customer is to provide one of a kind service and it appears we did not meet that standard with you. It was quite hectic for a long time after the hurricane trying to service so many people in need, but that is no excuse. I'm appreciative of your review because without honest feedback I do not know where we make mistakes for training and accountability. Just as you stated you called me about some leftover debris and we came immediately out to rectify it. That is the type of company we strive to be. We can't always be perfect but when we do come up short, we work hard to make things right immediately. I was pleased to hear that your did not have any issues with your roof and are happy with the price and workmanship. Again, I offer my sincerest apologies for the trailer miscommunication and some left over debris. Please reach out should you ever allow us the opportunity to prove these few issues are not the norm for us. Respectfully, Robert Wilbanks Director of Operations"

"Good afternoon ma'am, We just wanted to reach out and say thank you so much for the wonderful review! We really do strive hard to maintain the utmost professional working relationship with each and every customer, treating everyone like they are our only customer. We are so pleased to hear those efforts were met when you chose us to assist you with your project. We hope you will enjoy your new roof for years to come. Should you need us for anything else please do not hesitate to reach out. Until then we wish you all the best! Respectfully, Excel Roofing Marketing Team"

"We appreciate the time you took to review our company. Excels' office staff enjoyed working with you to help with your new roof installation. Our roofers take great pride in their work as well as their clean up process so we love hearing that a great job was done and I will be sure to pass along the praises. If at anytime you have any issues with your roof or have another project for us to work on, we will gladly take your call. Sincerely, Excel Roofing Contractors Inc."

"Thank you so much for the wonderful review. We are so pleased to hear about your experience with Excel and it was our pleasure working for you. Our crews have tried their very best to get to each and every customer in a timely manner. If you have any questions or need additional assistance in the future please do not hesitate to contact us. Sincerely, Excel Roofing Contractors"

"Good morning, Thank you so much for taking the time to review us. We understand the frustration the hurricane put a lot of families through and we are glad Excel Roofing could be there for you in your time of need. We unfortunately have heard this all too much since the storm and feel like it has given a lot of roofers a bad reputation. That is why we take pride in our communication skills with the customers we already have and any future clients because we understand, things happen and people sometimes need just a little help and guidance in such a situation. We hope that if you have any issues in the future, with current or new properties, you will not hesitate to give us a call. Sincerely, Excel Roofing Contractors"

"Good morning, We are so pleased to hear about your experience with Excel. Our crews have tried their very best to get to each and every customer in a timely manner before the Holidays and we are happy to be of assistance. Thank you again for your feedback as it makes our company and our employees, want to do our very best everyday. We hope to hear from you in the future for any additional work that you may need done. Respectfully, Excel Roofing Contractors"

"Good afternoon, Wow! Thank you very much for your wonderful review. Our goal is to always leave customers feeling this pleased and hearing that we succeeded is humbling. In our weekly Friday meeting I'll be sure to pass along the kudos to everyone you mentioned. We spend a lot of time, energy, and money to be the most professional company we can for our customers and getting this feedback makes all the hard work well worth it. If you should ever need us in the future please do not hesitate to reach out. Thank you for allowing us the opportunity to work together. Respectfully, Excel Roofing Contractors"

"Good evening, Thank you so much for the kind review. We strive really hard from day one where the estimator arrives through the completion of the project to prove that we are a professional and accommodating organization. Reading that all of the hard work to keep this going on a day-to-day basis is paying off keeps us motivated, so thank you! If you ever need us for future needs please do not hesitate to reach out. Respectfully, Excel Roofing Contractors"

"Good afternoon, We just wanted to take a moment and say thank you for the wonderful review. In a day and age where reviews are vital to every business it means a lot that you took time to leave us one. Also, referrals are the lifeblood of all businesses and the fact you will be referring us is the biggest "job well done" a customer can give us, that means a lot! Please don't hesitate to reach out to us if you have any future roofing needs. Respectfully, Excel Roofing Contractors"

"Good afternoon, We are happy to hear that our employees perform at standard you feel is professional and are comfortable with. We spend a lot of time training and educating our staff so that when they are onsite they can arm you with information allowing you to be very comfortable when making a decision regarding your roof. A roof is a large expense and we want every customer to be able to make the most educated and economical decision possible. Thank you for the kind words. Respectfully, Excel Roofing Contractors"

"Good afternoon, Thank you very much for the review! Short, powerful and to the point. Very kind words and we are honored that you chose us to work together and you are pleased with our services. Please don't hesitate to reach out to us if you have any future needs. Respectfully, Excel Roofing Contractors"

"Good afternoon sir, Thank you for the opportunity to work together. Anytime you deal with insurance companies it can be a slow process and at time confusing, but we were pleased to assist you. We were often held up due to afternoon showers and the delay in waiting for the speciality shingles you ordered, but we appreciate your patience. Your roof looks great and we are proud to have installed it. Should you ever need anything please do not hesitate to contact us! Respectfully, Excel Roofing Contractors"

"Good afternoon, Thank you so much for the review! It's always an honor to perform services for a customer and then get a return call in the future to assist them again! There is no better way to say thank you then repeat service and referrals and we are humbled you placed the roofing needs of your retirement home and last roof replacement in us! The estimator had to come out a few times to fight on your behalf for the claim, but it was accomplished, as it should have been. Thank you for your service and all you do for our community! We wish you nothing but the best. Should you ever need anything please do not hesitate to contact us. Respectfully, Excel Roofing Contractors"

"Good afternoon, We are so happy that we had a chance to work together. As we explained to you at your home, we normally quote the highest and best materials up front so you receive a worst case scenario with the pricing. Once we were able to establish that we not only could match the competitor's materials, which brought the price down, Bob also offered some of his commission back into the contract just as a thank you for working so closely with him. Thank you for believing in us and allowing us to explain the material pro/con's, and giving us the opportunity to adjust the pricing by changing the materials to those you were comfortable with. Please let us know should you need anything in the future! Until then we wish you nothing but the best! Respectfully, Excel Roofing Contractors"

"Good afternoon, We just wanted to reach out and thank you for the wonderful review. It is our pleasure providing discounts to active military and police/fire. We wish every job went as smoothly as yours! You all deserve way more credit than you receive. Please remember us if you ever have any additional roofing needs and as always don't forget to refer us to your friends and family! Thank you for your service!! Respectfully, Excel Roofing Contractors"

"Good afternoon, That was wonderful to read. We work hard in all three areas and were pleased to hear you are completely satisfied. Should you have any further needs please don't hesitate to contact us! Respectfully, Excel Roofing Contractors"

"Good afternoon, Thank you so much for the wonderful review. I'll be sure to pass along the "kudos" to both Mr. Wilbanks and Denise. Your project was quite the experience and after fighting on your behalf with the insurance company for so long we finally succeeded! As you found out, insurance claims can be quite confusing and tedious, but you were always willing to work right along with us to get the information we needed in a timely manner and that helped so much. We spend a lot of time and money training our employees in insurance claims so they can alleviate the stress you as the homeowner have to go through. It was wonderful to hear it was money well spent. We don't "storm chase" and work within unethical boundaries against insurance companies to earn business, Mr. Wilbanks and Mr. Sorensen will not allow unethical behavior and anything that goes against our core values; however, this one was truly deserved and we were happy to help you navigate the bureaucratic red tape. Please keep us in mind for any future roofing needs you may have. Working with you was truly our pleasure! Respectfully, Excel Roofing Contractors"

"Thank you very much for the review! It was a pleasure working with you throughout the project. Please keep us in mind should you ever have additional roofing needs. Have a great day. Excel Roofing Contractors"

"Good afternoon sir, I'm sorry to read that you were less than satisfied with our service. Your points all deserve merit and are unfortunately true. I do offer they are in-excusable, but they are still explainable which the owner discussed with you at the project. It's still our fault and we must take full responsibility for our shortcomings. The job should of in fact been a two day job as you pointed out and normally would of been. On Friday the three man crew showed up minus one employee who went MIA and was not answering his phone. Originally we did not send a large crew as the project size did not safely allow more employees on the roof. In this business things happen like this from time to time with laborers, and we didn't other employees to re-direct from other projects or we would have sent them over (needless to say he was not retained for the exact reason stated on your review, it makes Excel look bad). On Saturday the crew was again down the same man and the foreman received a call stating his son had been in a severe accident and they left immediately for the emergency. Family emergencies do happen; however, I agree that he should have communicated that with you prior to leaving, even in such haste. They did in fact leave the yard a mess during their quick departure and we can only apologize for that. We take cleanup very seriously as part of our training for both safety and cosmetic reasons. While I can sympathize with receiving a phone call such as he did we should have done more for you. Sunday only one employee came out in hopes to make amends for the previous day. Normally our crews do not work on Sunday as that is the only day of rest they get. But he wanted to come out, even if by himself to keep the project moving. The foreman was not there due to the son's condition. Clearly this project was just a mess from the beginning for us logistically and we did fall short of your expectations. The positive I read, and which is also why I'm glad you rated us a "C" and not an "F" is that the owner personally came out, explained our logistical obstacles, and got the problems fixed to your satisfaction immediately. To me as a normal consumer we all know problems arise; however, it's how a company handles them when they do that I feel that sets them apart. Therefore, I'm glad you were happy with our workmanship and dedication to ensuring your satisfaction. Again, thank you for the "C" rating as that shows you are an understanding person. If we do not hear from you again we appreciate you taking the time to review us, provide feedback, and we wish you nothing but the best in all endeavors. Respectfully, Excel Roofing Contractors"

"Good afternoon and thank you so much for the review! It was our pleasure to assist you from the onset to completion. We strive hard to make every step seamless and take the stress and burden off of you as the homeowner. Generally minor problems will arise on construction based projects and I'[Member Name Removed] happy to hear we were able to satisfy them swiftly and accurately to your satisfaction. Please do not hesitate to contact us with questions or if we can be of future service. Respectfully, Excel Roofing Contractors"

"Good afternoon Sir, My name is Robert and I am the Director of Operations at Excel Roofing Contractors. I was made aware of your review and looked into the file. I wanted to touch base as I was concerned to read "he would have come down if I had pushed him." I hope you will contact our office so we can personally discuss this as I'm sure it was a miscommunication. By that statement I took it to mean that we might have been able to compete a bit further against another company. We do pride ourselves on fair pricing and yes, at times, we can drop our pricing "some." Unfortunately you did not put how much "he could have dropped it," as oftentimes we drop $50 or a slight amount to secure your business - after we company materials being used etc., to ensure apples-to-apples being quoted. We train our estimators to tell people we can compete if necessary with proof we need to, that is normally standard practice. I'm sorry to hear you feel cheated as that goes against our companies core principles. As for the sealant: the home inspector is just that, a paid inspector hired and paid to find problems with homes. If he/she does not find problems, or act as an alarmist, many consumers will take that to mean he/she is incompetent or not thorough. That being said, I also researched to see if we had returned over the years to fix any leaks. I discovered we had not returned to the property at all since we completed the project so I was happy to hear that while the home inspector personally felt there wasn't enough sealant, the county inspectors felt there was enough when they passed the final inspection, and the workmanship was at a level that the roof handled years of harsh Florida weather with no integrity issues. I really hope you will take the time to call me. I'd love the opportunity to discuss this at length. I always tell consumers we welcome any and all reviews as it only helps our company grow and also gives us the opportunity to respond and educate others who may read them. Thank you very much for your time and I'm personally sorry years later you feel you received less than professional service. I wish you nothing but the best sir. Respectfully, Robert Wilbanks Director of Operations."