Eco-CleanUSA

Fine but a bit pricey

Looked great after they were done.

Purchased on Angie's List early December, scheduled and no one confirmed. Tried scheduling several times via phone, email and website. Reached out to Angie's List and they were very responsive but decided to give the vendor once more chance. I was finally able to get through and speak to someone late January and scheduled for the following week; no one showed up and never called or answered. Spent half a day waiting and took off work, Very disappointed and frustrated - and my gutters still need cleaned.

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It was awful. The employee was on his phone either texting or talking. They did arrive promptly. The windows were not properly cleaned and the screens were not put in properly or locked in place and one even fell out. Two of the screens were placed in the slot backwards. The gutter at the bottom of windows were not properly cleaned. I would not use them again or recommend them.

The coupon was for window AND screen cleaning. The person I spoke to on the phone to set up the appt. was super nice, and he actually scheduled someone to come out that same day. The guy who came to do the work took the screens off every window, washed the windows and then replaced the screens. The screens were not cleaned. When he came to the door to say he was done, I asked him why he didn't wash the screens. I was told they didn't wash the screens. OK. Whatever. I guess you get what you pay for. Not sure why the coupon specifically stated the screens. The worker put approx. 50% of the screens on wrong. He had 2 screens inside out (the screens have white dividers), and 8 screens upside down. The windows did look great though! If only they could be seen behind the dirty screens.

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Very pleased

It went very well. I will not hesitate to call this business again for their services.

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Very well.

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NOT SURE EXACT DATE. I BELIEVE IN MAY 2015.

unknown

They did a very good job.

met expectations

I really wanted to give this vendor high ratings, because I was very impressed by the technician's conversation about how particular he was about completing each job to perfection.  Unfortunately, the job did not proceed as expected...

Because I also wanted lanai/outdoor furniture to be done under separate contract for $105, technician promised to come back the next day, bringing another helper with him to complete the job.

Well, he appeared an hour late for appt. the next day WITHOUT a "helper."  I will say that he worked very diligently for about 4 hrs. on the job.  Because I am disabled and still recovering from surgery, I have to take a nap every afternoon.  At that time, it looked like he could probably complete the job before I finished my 2-hr. nap, so I gave him the coupon to show that I had purchased the Angie's Big Deal for gutter/window cleaning for $189 and a check for $105 for the additional contract.

I was VERY surprised when I awoke and discovered that he was gone, but the job had NOT BEEN COMPLETED!  He obviously had not finished the gutters AND had not cleaned the large lanai table.  When he did not appear the next day to complete the job, I called Wiles Windows and left a voice mail about the fact that he had not completed the job.

I finally received a callback from Wiles Windows two days later from the manager.  He told me that technician had said that he couldn't reach the gutter in the back because of the pool screen.  I told him that others whom I had hired had been able to complete that job, PLUS  he still needed to clean the table under the separate contract.  He said he would talk with the technician.

When I STILL had not received a phone call about completing the job, I called Angie's List to inquire about my remedy.  She said that she would send an email to the provider about this.

Wiles Windows STILL did not respond, even though I left 2 more voice mails.  Also, when I checked to see if I could put a hold on my check for the separate contract, it had already been cashed.

Bottom line for me is that I am an EXTREMELY dissatisfied customer.  I paid almost $400 for about 4-5 hours work, and neither contract was fulfilled.  I finally ended up hiring someone else to finish the gutters, and am working on doing the table myself.  I am considering filing a claim in Small Claims Court.

he alm

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When the work was finally done it was fine. The problem was in the scheduling. Perfect storm of events in owner's life - got married, left on extended honeymoon, changed web service provider, and more.
Got Angie's List involved, but it took 3 phone calls and several emails by me to get them to intervene. Once they contacted owner things happened very quickly.
Person doing work was very polite, worked professionally and did a good job on windows.
I would use the again. Especially that I now have the correct contact details.

I attempted to contact Wiles through Angie's texting service, by independent e-mails, phone calls, and their website. I never received a response or a refund. I even attempted to schedule service through their website to no avail. I recommend this service be removed from Angie's List.

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