Duval Fence Inc
About us
Located in Jacksonville, Florida, Duval Fence, Inc. opened it's doors on Sept 3, 1991, offering professional installation of quality fences and gates. We install a variety of gates and fences including vinyl, aluminum, wood, and chain link. We also provide professional installation of security gates and access control systems. We have everything from ornamental aluminum to vinyl PVC fence. We offer free estimates, and accept all major credit cards. We are licensed and insured professionals with over 40 years of experience. We stand apart from our competition with qualified personnel and quality products. Duval Fence, Inc.
Business highlights
Services we offer
Sell & install vinyl fences & gates, access control systems, chain link fences & gates, estate gates, gate operators, ornamental aluminum fence & gates, quality wood fence & gates
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
11% | ||
11% | ||
0% | ||
11% |
On March 28, 2016 this order was placed with Josh for fencing materials to be picked up by our contractor, Andrade. We were charged on that date and told the material would be ready in two weeks. On April 11, I called to verify the order was ready and told it was not available and may not be ready until Friday. I asked to speak with a sales rep and was told someone would call me that day (Monday). No call. The next morning (Tuesday) I called again and Josh told me the order was ready for pickup. It wasn't. On Wed. afternoon Andrade went to pick up at DF. Upon unloading the fence sections, he discovered they were constructed with cracked and very poor quality wood. He asked them to replace the inferior boards and they refused, stating that the wood met DF's acceptance standards. Therefore, we had to pay Andrade for rebuilding the sections with unspilt pickets.
On April 18 Pete called to deny our request for a refund of at least $65 to compensate us for the expense of removing the damaged wood pieces and having the sections rebuilt with adequate wood. He said that the sections were delivered with material which "met DF's standards of quality". Our standards as a customer were not considered at all. (photos of damage available)
We have conducted business with DF in the past and received material of adequate quality, prompt service, and polite communication. However, since we are not interested in receiving damaged material, poor response, delayed delivery, and refusal to rectify problems, we will definitely avoid Duval Fence company in the future and tell others how their "quality standards" have changed.
Licensing
State Contractor License Requirements
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