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Duck Duck Rooter Plumbing, Septic and Air Conditioning

5.0(
28
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Welcome to Duck Duck Rooter Plumbing, Septic, and Air Conditioning! Our core mission is centered on providing exceptional services at competitive prices, along with a warm and inviting customer experience. We take pride in completing every job efficiently, safely, and on schedule, ensuring your satisfaction is guaranteed. As a fully licensed, insured, and bonded company, we bring reliability and trustworthiness to every residential and commercial plumbing and septic service we offer. Our dedicated team serves customers across Duval, St. Johns, Clay, and Nassau Counties, making sure that your plumbing and septic needs are met with utmost professionalism. When you find yourself in a jam, don't hesitate to call the Duck at 904-862-6769. Our friendly experts are always ready to provide timely solutions to all your plumbing, septic, and air conditioning requirements. Join our satisfied customer base and experience the Duck Duck Rooter difference today! We are a Proud Partner of the Jacksonville Jaguars!

Business highlights

Se habla espanol
Emergency services offered
Veteran owned and operated
7 years of experience

Services we offer

All plumbing services including clogged drains, Drain Field Installation, Engineered Septic System Installation, FHA Septic Inspections, Grease Trap Installations and so much more., Lift Station Installation, Maintenance, Percolation, Repair, Septic System Permit Assistance, Septic System Soil, Septic Tank Cleaning, Septic Tank Inspections, Sump Pump Replacement, and Backflow Prevention Testing and replacement, and Pumping, and Repair, and Replacement, and Site Evaluations, broken pipe repairs, slab leaks, smoke testing, video camera inspections. We also offer Septic System Design & Installation, water heater installations

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.028 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%
Write a review
Showing 1-25 of 28 reviews
Ashley A.
May 2023
5.0
Yes, I recommend this pro
If I could give 10 stars I would. I can't say enough good about this company and their workers. Very respectful, talented, responsible workers. Shout out to Damien and Carlos. Great guys! Even those answering the phones were beyond incredible. The owner is nothing short of amazing. If you have septic or plumbing issue this is the company you want!
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for choosing Duck Duck Rooter Plumbing and Septic Services for your recent septic system installation. We are committed to providing excellent customer service and high-quality workmanship, and we are thrilled to hear that we were able to meet your expectations. I’ll certainly share your kind words with Damian and Carlos. Thank you again for your business and for choosing Duck Duck Rooter Plumbing and Septic Services. If you ever need any further assistance or have any questions, please do not hesitate to reach out to us."

Kim R.
May 2023
5.0
Yes, I recommend this pro
$1,400
It went very well
Sandra F.
Mar 2023
1.0
Don't call them in a 911 situation, just go to Walgreens and buy a morning after pill, seeing they will attempt to rape you. Called them to snake a main drain (1/2 hour to an hour at best). They told me $425 to show, and add 2 hrs minimum. $1275?? Really??? Their website touts integrity. Maybe they should look up that definition in the dictionary. What a nice way to be a local company....not!
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], We go above and beyond serving HUNDREDS of happy customers everyday! Your choice of words is sickening and I'll be reporting your slanderous review to Angie. I'm not sure how you are calculating your math, because we didn't give you a price of $1,275 for a half an hour! Maybe before you start trashing a locally owned company you should stop and think about how much it would cost for us to have a plumber drive over an hour one-way to your house on a Saturday night! We did nothing to deserve a 1 star review and I'm sure other customers reading this review will agree...especially one of the 50,000+ we've had to pleasure to work for over the last couple of years."

Brady E.
Jan 2023
1.0
Duck Duck Useless. This is the 5th time that we have to deal with this awful place. We called last night and they said they would call back. We called today and they said that our work order doesn't exist. This is the 5th time we have to use them. We have a Divvy home so we have to use them. One out of five time have they been helpful to our issues. The one time they did help, the person who worked for them said they were full of inept people that didn't know what they were doing. I'm just glad that we don't own this house. We have no working water and as usual Duck Duck Doofus doesn't want to help. Update: As soon as I posted this, they called my wife back and said they could help us if I took this post off of Yelp. They actually came out today and said that they will order a part so we'll see if this goes better than previous times dealing with them.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], this is an issue you need to take up with Divvy Homes. We can only provide service when it’s approved by Divvy."

Richard W.
Sep 2022
5.0
Yes, I recommend this pro
Utilized this company to unclog a drain. Brian & Dylan did a fantastic job in helping us. Two other plumbing companies came out to fix the same problem and ripped us off for a total of three different times. So glad we called Duck Duck Rooter. Treated us right and didn’t just take our money. Thank you, Duck Duck Rooter.
Joanna T.
Sep 2022
5.0
Yes, I recommend this pro
It went well. Josh took the time to determine where the leak was coming from (four unit bldg.) and to help extract some water. He was a calming influence in a very stressful situation. Would hire this company again and ask for Josh.
Jorge L.
Jul 2022
5.0
Yes, I recommend this pro
After a few days of a bad water leak from the tankless water heater and trying to hire somebody, waiting and no show...I did a few calls and connected with Duck Duck Rooter Services. Thru Ms Ashley and Ms Helen; the ladies that represents the company; they answer my call in a professional manner with a beautiful attitude. Technicians Charles and Dillon show up; they did not have the write parts so they went and in less than an hour they came back. I know they are used to it but it was hot outside and they did an outstanding job on time and with a professional attitude. The price was good and fair knowing beforehand than somebody else was going to charge me more just for the parts. Finally I was ready for a hot shower. I'm really satisfy with the job and recommend the company and specially congratulate Charles and Dillon for a job well done..
Luzivette H.
May 2022
5.0
Yes, I recommend this pro
$475
Everything went Excellent, AJ WAS absolutely on point and wonderful to work with!!! He had a great sense of humor and large degree of knowledge And did his work with a laugh and a smile!!!
Shelly T.
Mar 2022
5.0
Yes, I recommend this pro
Duck duck rooter was there the next day and assessed the situation and provided detailed discussion of what steps would take place to evaluate the scope of repair issues. We needed EVERYTHING. A very respectable company with outstanding service. I would highly recommend them. Best service experience I’ve had in a very long time. So grateful. Thank you Duck Duck Rooter. You deserve all the success you show you have.
William M.
Jan 2022
5.0
Yes, I recommend this pro
$298
Definitely an excellent company. Leah who I spoke to initially was excellent in getting an appointment setup and explaining costs. Rate her excellent. A LIFE SAVER Technician was able to dig up the cap to the containment box and remove pump. Found that something was clogged in the pump and removed it. I was expecting to have to replace pump but not necessary. The technician, Michael (III) and Ryan were excellent, arrived for appointment early, worked quickly, explained everything and did not try to gouge the bill.
David W.
May 2021
5.0
Yes, I recommend this pro
Very well. Tech was on time, professional, respectful, clean cut young man. No problems at all
Ted C.
Feb 2021
5.0
Yes, I recommend this pro
$357
Response time from initial call to scheduled arrival was great. Arrived on time, actually a bit early. Very professional and courteous. Got the job done, right! I had no problem paying for the septic pump out as it was needed. However, the added charge for the filter clean was of concern, especially since I dug out the area for the techs. I did appreciate the discount, but it still didn't cover the cost of the added charge to clean the filter. Overall...satisfied.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"Thank you for your kind review, [Member Name Removed]. It was our pleasure working for you!"

James W.
Nov 2020
5.0
Yes, I recommend this pro
$350
The men were courteous and professional.
Jonathan K.
Oct 2020
5.0
Yes, I recommend this pro
$350
The gentleman had difficulties on a previous appointment which cause them to be a little late which is not really a concern because his friendliness and business Manor was beyond any expectations
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"Thank you so much for the kind review. We appreciate it very much."

Robbin B.
Sep 2020
5.0
Yes, I recommend this pro
Good. The fella that actually did the work was Very nice and informative.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"Thank you for the nice review. We appreciate it. Let us know if we can help you in the future."

Rick S.
Sep 2020
4.0
$175
pumped out tank, left mess and said the company would have someone else contact me about the pump, they did not do it. Never hears=d from them again.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], I'm sorry we did not follow up with you regarding your pump. Also, the driver who left the mess at your home was let go. Is there anything we can do to make this right for you?"

Tracey W.
Aug 2020
5.0
Yes, I recommend this pro
$350
Great. They called when they were on the way. Super nice guys and answered all my silly questions. I will definitely hire them again when I need it cleaned out in 3-5 years.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], it was a pleasure working with you. Our guy love answering questions...even the silly ones!"

JOHN A.
Jul 2020
5.0
Yes, I recommend this pro
Went very well
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], thank you for your kind review. It was a pleasure working with you! We are always available should you need us."

Annetta L.
Jul 2020
5.0
Yes, I recommend this pro
The guys that came to our of very professional at there job
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"We very much appreciate your review, [Member Name Removed]. It was a pleasure working for you!"

Kenneth E.
Jul 2020
5.0
Yes, I recommend this pro
Jason and Dale did an above and beyond job of cleaning out our septic system. they are problem solving professionals. thank you!
Tom P.
Jun 2020
5.0
Yes, I recommend this pro
After reaching out to four other companies and getting one other callback from a guy who was overloaded with a backlog of cases and couldn't come out for a week and a half, I knew I was in trouble. These guys have literally cornered the market in this industry and nothing, absolutely nothing is an emergency with them. First come, first serve and I was low man on the totem pole. But there it was, cute looking little Duck. I was hesitant at first because they were the only company out there with all five star ratings. "No way, that's impossible." So I called. Now, the first time I called, I got the answering service which promised a callback within 30 minutes. At 45 minutes, I called again and got straight through and spoke to a sweet young lady. And though some might frown on that, it in no way impacted my overall satisfaction worth their work. I explained my situation and asked how long would it take to get someone out. "We can have someone out tomorrow morning." The breaker on my panel kept tripping and believing I could get away with a five dollar repair, I replaced the breaker. When it tripped after five minutes, I knew I was in trouble. This lady was knowledgeable enough to know it was my pump. She quoted a price and I thought, "they could have somone out tomorrow????" Sold!!!!! So, all set.... couldn't hardly wait. About two hours later, I get a call from Scott, he was on his way!! Same Day Service!!! And most others will put you in a holding pattern cause they can. Not Duck Duck. Scott came out and assessed the situation and knew it was the pump,. He brought everything with him and had us fixed, cleaned up and back in operation in just two hours. Scott is a people person and is very skilled at customer service because he genuinely cares. Went over every step of the process and showed me how everything works. Answered all my questions and really took care of me from start to finish. You guys got a customer for life!!
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"[Member Name Removed], it was our pleasure working with you and getting to know you in the process. Thank you for the amazing review. We look forward to staying connected and servicing you in the future. Sending our best!"

Jean C.
May 2020
5.0
Yes, I recommend this pro
Fantastic!!! I received a call 30 minutes prior to arrival. The guys were friendly, professional and knowledgeable. They explained the procedure and answered all of my many questions. After the tank was drained, they discovered a blockage. The tank was located partially under a porch and difficult to access, but they figured a way to clear it. They had me test it and cleaned up before they left. I highly recommend Duck Duck Rooter Septic Services.
George D.
May 2020
5.0
Yes, I recommend this pro
Dex and Howard were both very fast,friendly and very helpful. the price was great also.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"Thank you for the nice review. We train our guys to be efficient, while getting the job done the right way!"

John T.
May 2020
5.0
Yes, I recommend this pro
$250
Very well. Pleased with the service they performed l
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"It's our pleasure to help you! Thanks for the review..."

Erin N.
Apr 2020
5.0
Yes, I recommend this pro
We had an urgent septic issue. They got us on the schedule quickly and the crew was prompt and professional. They fixed our issue and explained ways we can ensure our system stays healthy.
Response from Duck Duck Rooter Plumbing, Septic and Air Conditioning

"We appreciate your kind review. It was a pleasure working with you!"

Showing 1-25 of 28

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Duck Duck Rooter Plumbing, Septic and Air Conditioning is currently rated 5.0 overall out of 5.
Duck Duck Rooter Plumbing, Septic and Air Conditioning accepts the following forms of payment: CreditCard
Yes, Duck Duck Rooter Plumbing, Septic and Air Conditioning offers free project estimates.
No, Duck Duck Rooter Plumbing, Septic and Air Conditioning does not offer eco-friendly accreditations.
No, Duck Duck Rooter Plumbing, Septic and Air Conditioning does not offer a senior discount.
Yes, Duck Duck Rooter Plumbing, Septic and Air Conditioning offers emergency services.
No, Duck Duck Rooter Plumbing, Septic and Air Conditioning does not offer warranties.

Contact Information

4567 Blanding Blvd, Jacksonville, FL 32210

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